Specifications

Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 319
Issue 22.a.- (21 March 2011)
· Time Profiles
For each user, hunt group and/or account code, an IP Office time profile can be used to determine when
auto-recording is used.
· Incoming Call Routes
Incoming Call Routes can trigger automatic call recording.
Note: It is possible for several recordings to be made of the same call. For example, if both automatic hunt
group recording and automatic user recording are applicable to the same call, separate recordings are produced
for both the hunt group and the user. Recording only continues while the party triggering the recording is part
of the call, for example:
· Recording triggered by a user stops when that call is transferred to another user.
· Recording triggered by a hunt group continues if the call is transferred to another member of the
same group.
· Recordings triggered by an incoming call route last until the call is cleared from the system.
Call recording uses the conference facility and so is subject to the conference restrictions of the IP Office
system. For some situations, it may be a requirement that call parties are advised that their call is about to be
recorded. This is done by switching on the Play Advice on Call Recording option via the VoiceMail Pro client. The
maximum length of any call recording is 60 minutes.
IP Office ContactStore
The standard call recording facilities provided with IP Office and VoiceMail Pro can be extended further by using
IP Office ContactStore. IP Office ContactStore stores and catalogs recordings so that they are easily accessible
for later retrieval. Any recordings that you instruct VoiceMail Pro to "send to the Voice Recording Library" are
placed in a database.
IP Office ContactStore is provided with the VoiceMail Pro software DVD set and has an inbuilt 45 day trial
license. A fully featured IP Office ContactStore system can be installed and used for 45 days from the creation
of the first recording. After this time the system will stop taking recordings until a license is purchased and
installed onto the IP Office.
IP Office ContactStore has a number of components, these are:
· An MSDE database into which details of all recorded calls are inserted.
· A browser-based call search and replay application.
· A browser-based system configuration and status monitoring application.
· Disk space management - Oldest recordings are automatically deleted as needed.
· Optional archive management - Recordings are automatically written to a DVD +RW drive.
To allow you to search for calls easily, the details of the recordings are stored within a MSDE database. It
contains one record for each call recorded and additional records for each party on the call and the owner of the
call. The information that is held for any recording is:
· A unique reference for the recording
· The start date and time
· The duration of the recording
· The name and number of the parties on the call- where this was available to IP Office (through ANI,
Caller ID or DNIS) at the time of the call.
· The direction of the call (incoming, outgoing, or internal)
· The owner of the call recording
· The target or dialed number, which may be different from the number that actually took the call.
Recordings within IP Office ContactStore are stored as .WAV files. IP Office ContactStore uses the G.726 16kbps
ADPCM compression standard, which provides the best compromise between storage capacity and CPU loading.
IP Office ContactStore is designed to perform compression as a background task, which does not impact the
systems ability to record, search or play other calls. It takes approximately 1 minute to compress a two hour
recording. The compressed recordings are stored as 16kbps G.726 format, storage requirements are therefore
8MBs per hour of recording.