Specifications

Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 317
Issue 22.a.- (21 March 2011)
· Subscribers can 'Create' new lists, 'Scan' contents of an existing list or 'Modify' existing lists.
· List members can be added by using the station number or mailbox name (names are not supported for
VoiceMail Pro Networked Messaging mailboxes).
· Lists can include voicemail boxes that exist on other Avaya voicemail systems that are available through
VoiceMail Pro Networked Messaging.
· Lists can be added together, duplicate members are automatically removed. This includes public lists
owned by other voicemail subscribers.
· Mailing lists are accessible to the user at any ‘send message’ and ‘forward message’ option within the
user's voicemail box.
· When displayed within Phone Manager Pro, distribution lists can have a list description added to it, this is
only visible within Phone Manager Pro.
Cascaded Out-Calling
VoiceMail Pro can send a notification, with an escalation capability, that a new voice message has been received
in a user's mailbox to specified phone number(s). This is particularly useful in environments such as healthcare
and support where important voice messages are left and need to be answered promptly - even outside of
office hours.
For example should a patient leave an important message to the main number of the doctor’s office, the
voicemail system can ring the doctor at the office then on no response escalates to the doctor’s mobile/cell
phone, his/her home phone or the doctor on duty after a programmable timeout. This avoids having to rely on
an external answering service and allows mobile/cell and home phone numbers to remain private.
The voicemail notification can be sent for:
· Any new voice messages
· Any new priority voice messages
Mailbox owners can configure their own options from their handset (Telephone User Interface or TUI) and
through their IP Office Phone Manager.
· Create own Time Profile – defining when notification should take place (e.g. office hours only)
· Out-calling destinations – defining where notification should take place and in which priority order
Five destinations can be defined by the mailbox owner through the TUI (Telephone User Interface). The
destinations selected in the escalation list are called in sequence. The possible destinations are:
· Desk
· Mobile/Cell
· Home
· Delegate
· Other
Each time an outcall event occurs, each number in the escalation list will be called until either the call is
answered, or the end of the list is reached. This process will be repeated on each retry attempt, for the number
of retries set.
Out-calling preferences are set for global operation via the VoiceMail Pro Client. Out-calling is only available in
INTUITY Mode. The administrator sets the number of retries and time interval between retries on a system-wide
level.
Campaign Manager
As part of the IP Office Preferred Edition and VoiceMail Pro, Campaign Manager enables the gathering of
repetitive information from inbound calls (such as brochure requests) to be fully automated, leaving agents free
to deal with other more complex calls which require human interaction. A definable sequence of recordings are
played to the caller with time in between each recording to allow the capture of the caller's spoken answers
and/or the caller's key presses via DTMF. At the end of the transaction the caller can be thanked and the
completed transaction retrieved by an agent via a web interface or a short code.
Campaign Manager allows calls in queue to break out of the queue, or be directed in an overflow situation to
complete their transactions thereby increasing customer satisfaction by affecting an answer to their call. This
ensures that a minimum of customers give up when forced to wait in a queue or even worse, hear a recorded
message stating that they are calling outside of office hours.