Specifications

Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 316
Issue 22.a.- (21 March 2011)
VB Scripting is enabled by the IP Office Advanced Edition license.
Extended Personal Greetings
In INTUITY emulation mode, the VoiceMail Pro system has the ability to hold a number of greetings within each
user’s mailbox that can be played to a caller. In addition to the standard mailbox greetings, the extended
personal greetings provide the ability to present the caller with a greeting that reflects where the call has come
from (internal or external) or why the called party is unable to take the call. A mailbox user can configure the
responses played back to the caller, based upon the reason the caller was routed to the voicemail. The
supported call states are:
· Busy/Engaged
The user is currently on a call and unable to accept a second call.
· No Reply
The user is away from the desk and unable to take a call.
· Internal
A greeting to be played to internal calls
· External
The greeting to be played to external callers
· Out Of Hours
The greeting played when a hunt group is operating 'out of hours'. Out of hours is defined with IP Office
Manager and is only applicable to hunt group mailboxes.
A greeting can be recorded for each of the above conditions through the Telephone User Interface (TUI). If a
recording is made for each condition, the order of play back to a caller will be:
1.
Out of hours (Hunt group mailboxes only).
2.
Internal/External greeting.
3.
Busy/Engaged.
4.
No reply.
A mailbox owner will need to record greetings against these conditions to deliver the greeting that they wish to
present to a caller. one-X Portal users can record and manage their voicemail greetings through the one-X
Portal user interface.
Hunt Group Broadcast Messages
With VoiceMail Pro, two modes of operation exist for the handling of hunt group messages. The method used is
configured for the group through the IP Office Manager.
· Hunt group mode
Messages are stored in the hunt group mailbox and Message Waiting only informs those individuals
configured for message waiting indication from that group. This is ideal for scenarios where only a few
people such as a call center supervisor need to be initially aware of group messages. Any message
waiting light lit by this is extinguished when the new hunt group message is accessed by a user. This is
the default mode of operation.
· Broadcast mode
Messages are not stored in the hunt group mailbox. Instead they are broadcast (copied and forwarded)
to the individual mailboxes of the entire hunt group membership. This lights the individual messages
waiting light of each user of the hunt group until they access their mailbox.
Personal Distribution Lists
Personal Distribution Lists are only available with VoiceMail Pro when operating in INTUITY emulation mode.
The feature provides the ability for a user to distribute a voicemail message to a list of recipients
simultaneously. Lists can be configured by a voicemail box subscriber either through their voicemail box
telephone user interface (TUI) or through the desktop PC application Phone Manager Pro.
The features available to a voicemail box subscriber include:
· Create up to 20 lists with 360 members per list
· Mark a list as private or public, Private lists can not be accessed by any other voicemail subscriber.
Public lists can be used by other subscribers but can not be edited.
· Public lists can be copied from one subscriber to another by adding the contents into a new list.