Specifications

Product Description

IP Office Release 7.0

Page 313

Issue 22.a.- (21 March 2011)

Diagram illustrating Personal Numbering

Accessing Database Information within Call Flows (IVR)

VoiceMail Pro provides the ability to construct powerful interactive systems based upon DTMF telephone key

entry. This is achieved by using the flexibility provided from the built-in call flow actions. As a caller passes

through any part of a defined call flow the system is capable of interacting with most third party databases

using the standards based ADO interface (ActiveX Data Objects). The system is capable of retrieving

information from a database and writing information into databases. The result of this is that powerful

Interactive Voice Response systems (IVR) can be delivered to specifically meet the requirements of the

business and the customer experience that is required.

Example interactive systems that can be built as a result of these facilities include: Information bulletin boards,

order taking and order processing systems, front end systems to help desks/support desks, contact centers,

secure access to information through PIN checking, survey systems, remote time sheet management, etc.

The ability to interact with database information is enabled through the purchase of the IP Office Advanced

Edition. The VoiceMail Pro Client supports four Database Action Icons, which can be implemented into the

VoiceMail Pro call flows. The entry of the IP Office Advanced Edition license will enable the VoiceMail Pro server

to use these actions in call flows.