Specifications

Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 311
Issue 22.a.- (21 March 2011)
· Equisys - Zetafax
Zetafax for Networks provides versatile network fax software solutions for small businesses, corporate
offices and distributed enterprise businesses. It enables employees to send and receive faxes at their
desktop, without the need to print fax communications, take them to a fax machine and send them
manually. Zetafax can be seamlessly integrated into market leading email systems like Exchange
allowing users to send and receive faxes directly from their Outlook client. In addition Zetafax can be
integrated with other existing applications, such as accounting or CRM systems, for fast, automated
faxing from the desktop or back office. Further product information available from www.equisys.com.
· Open Text Fax Server (formerly Captaris – RightFax)
RightFax offers a broad, scalable product line that integrates with email, desktop, CRM, ERP, document
management, imaging, archival, call center, copier/scanner systems, as well as host, legacy and
mainframe applications–virtually all business applications. Further product information available from
www.captaris.com.
· Fenestrae – Faxination
Fenestrae Faxination Server for Microsoft Exchange integrates fax into email technology. Create faxes on
your desktop and deliver them to your chosen fax machine at the click of a mouse. Further product
information available from www.fenestrae.com.
· GFI – GFI FaxMaker
GFI FaxMaker for Exchange/SMTP allows users to send and receive faxes and SMS/text messages
directly from their email client. It integrates with Active Directory and therefore does not require the
administration of a separate fax user database. GFI FAXmaker integrates via the SMTP/POP3 protocol
with Lotus Notes and any SMTP/POP3 server. Further product information available from www.gfi.com.
· Open Text Fax Appliance (formerly Castelle FaxPress)
Faxes routed to a user’s mailbox by this fax server will be recognized by VoiceMail Pro as faxes, and will
be supported by VoiceMail Pro Fax features. More information is available from www.castelle.com.
Text-to-Speech Email Reading (Microsoft Exchange only)
In addition to providing a unified mailbox for voicemail messages, emails and fax message, VoiceMail Pro can
also provide the ability to retrieve email messages through the telephone.
When operating in INTUITY mode and with Power Users and/or Mobile Workers licensed these users will be
presented with a list of both voicemail messages and email messages. The emails can then be read out over the
telephone. The benefit to the user is that their messages are now accessible while in and out of the office
through any telephone. The user’s email account needs to be configured in IP Office manager to enable TTS
functionality.
When accessing messages through the telephone all new voicemail messages will be presented to the mailbox
owner before any new email messages. When accessing an email message the system refers to the message
as "New message with text".
Emails will be read based on the user language setting in IP Office, depending on the TTS engine capability.
With no additional TTS engine installed VoiceMail Pro TTS will use the TTS engine installed with the Microsoft
Windows operating system. If using Avaya TTS then 22 languages are supported. If using 3rd party TTS please
refer to the vendor documentation for supported languages. Avaya TTS is an optional license.
Where the user has email reading in their voicemail box, they will be able to record a voice reply to the email,
and send it as a .WAV attachment to a reply email to the person who sent the email.
A maximum of eight users can use TTS functionality simultaneously. If more than eight users are licensed and
configured for TTS, the rule ‘first come – first serve’ will apply. In an SCN with a Centralized VoiceMail Pro the
limit of eight concurrent TTS users for email reading will apply for the whole SCN because only the Centralized
VoiceMail Pro delivers TTS. Therefore it is necessary to license at least one Power User or Mobile Worker at the
central site (better will be four to eight users to provide sufficient resources for all users in the SCN).
Networked Messaging
Where organizations are operating a number of voicemail systems across different sites it is important to be
able to provide integrated operation between voicemail systems so that messages can be passed between
systems and delivered to a user's mailbox seamlessly. This is achieved by IP Office VoiceMail Pro being licensed
to support Networked Messaging.
The Networked Messaging solution defines a common set of features to allow inter-working between Avaya
voicemail systems. In INTUITY mode, while listening to or having listened to a message, the user can select the
option to forward the message to another mailbox, the mailbox entered can be any mailbox number on the
local system or any mailbox on a remote Avaya system.
The IP Office Networked Messaging facility will allow configuration of up to 2000 remote mailboxes on each
VoiceMail Pro server and will operate with other IP Office systems supporting this feature, as well as with Avaya
Enterprise solutions.