Specifications

Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 310
Issue 22.a.- (21 March 2011)
Integration with Microsoft Exchange Server 2007 or 2010
As part of UMS, VoiceMail Pro can integrate with the Exchange Server 2007/2010 from Microsoft. Each user
with UMS enabled can be configured to use either the IMAP capability (see above) or the Exchange integration.
If the Exchange option is selected all voicemails of the user will be forwarded and stored into the Exchange
2007/2010 message store instead of the VoiceMail Pro message store. VoiceMail Pro is able to deliver new
voicemails to Exchange formatted as ‘voicemail’ which enables Exchange to handle them differently from
standard emails. If used in combination with a mobility solution voicemails can be managed using the visual
voicemail user interface of the mobile device (e.g. Blackberry).
The following diagram illustrates the two possible ways of integrating with either a standard IMAP-based email
system or with an Exchange Server 2007/2010 email system.
Both scenarios can exist in parallel on the same system but only one option can be configured for one user.
A voicemail stored in the Exchange message store can be retrieved by VoiceMail Pro and made accessible for all
communication devices (as shown in the diagram above).
Earlier versions of Microsoft Exchange Server are supported by using the IMAP integration described above.
Fax Messages
Integration with fax software, integration with fax to the desktop or client fax applications can be realized
through the use of fax servers. This allows an email client (for example Microsoft Outlook) to be utilized as an
easily affordable unified messaging solution. The many benefits of unified messaging include security (as faxes
are sent to the users PC rather than on paper for everyone to see), ease-of-use and efficiency in terms of
storage and retrieval of messages and the great gains that can be made in overall workforce efficiency and
productivity.
To enhance the support of third party fax solutions, VoiceMail Pro supports the automatic detection of incoming
fax calls. Traditionally a dedicated telephone number is provided for all incoming fax calls. In addition to, or as
an alternative to, the VoiceMail Pro 'Menu' action or a subscriber's voicemail box (INTUITY mode) can
automatically detect any incoming fax calls and then direct the call to a predefined location. The benefit to a
business or user is that only one number is required for either voice or fax calls.
The VoiceMail Pro can store the default fax location for the automatic routing of fax calls. Alternatively, with fax
tone detection at the voicemail box, each voicemail box can have a fax location number. If a voicemail box
owner has set his or her own fax number, then that number is used instead of the default fax location.
Voicemail box subscribers can set their own fax number through their mailbox menus.
Most fax solutions can be used in conjunction with IP Office; however the following products have been tested
and verified to operate in the above scenarios: