Specifications

Product Description

IP Office Release 7.0

Page 307

Issue 22.a.- (21 March 2011)

Distributed Messaging

One Centralized VoiceMail Pro server is supported in a SCN of multiple IP Office systems with IP Office /

VoiceMail Pro release 5 and earlier. IP Office R6 allows multiple Distributed VoiceMail Pro servers to be placed at

selected or all of the IP Office nodes.

Into one Multi Site Network there can be one Centralized VoiceMail Pro, one Backup VoiceMail Pro (as a backup

for the Centralized VoiceMail Pro), and up to 30 Distributed VoiceMail Pro (theoretical value). The Centralized

VoiceMail Pro server will keep its role as the main voicemail server. It provides the media store for voicemails

left on the system, as well as the media services required on the Multi Site Network to IP Offices not supported

by a local VoiceMail Pro server.

The retrieval of voicemails will require access to the Centralized VoiceMail Pro, while other voice resources will

be available locally, providing local capabilities for queuing announcements, call recordings, auto attendants

and leaving of voicemails.

On failure of a Distributed VoiceMail Pro, the Centralized VoiceMail Pro will be used for all functions as if no

Distributed VoiceMail Pro servers were present.

Centralized VoiceMail Pro, Distributed VoiceMail, or Backup VoiceMail require the same Preferred Edition license

but will be configured differently in IP Office Manager according to the required function.

Interaction of Voicemail with Email Systems

As standard, VoiceMail Pro allows for a simple voicemail alert where the entire voicemail is forwarded (copied)

as a .WAV attachment to any MAPI or SMTP compliant email application (Microsoft Outlook, Exchange, Lotus

Notes, etc.). Forwarding allows emails and voicemail messages to be unified and collected from a single source.

This simple alert option that forwards only the caller’s number in the subject of the email is ideal for use with

commercial Short Message Systems (SMS). This information can be forwarded to the display of a mobile/cell