Specifications

Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 305
Issue 22.a.- (21 March 2011)
· Conditional routing of calls. Conditions are constructed from a set of basic elements. These elements can
be combined within a single condition to create complex rules. For example, the Week Planner can be
used to define the company's standard working hours, and then combined with the calendar to define
exception days such as public holidays / vacation.
· Call modules. Modules allow you to create sequences of actions that you want to share between a
number of different call routing scenarios – like a "macro" in PC applications. These modules can be used
to create a library of vertical voicemail applications or just easy dissemination to other IP Office voicemail
sites, thanks to its import and export functionality.
· Activation of the external relays on the IP Office system. For example, remotely checking the status of
the office meeting and then turning it on from your mobile/cell phone on your drive in to work.
Key features of VoiceMail Pro include:
· Personal voice mailbox for users and hunt groups.
· Personal Numbering (follow me).
· Extended personal greetings to customize the information presented to a caller based upon the
availability of a user.
· Unified Messaging (UMS) offers voice mail - email synchronization between the VoiceMail Pro server and
the email client.
· UMS Web Access allows access to voice mails via a web interface from an internet browser.
· UMS integration of VoiceMail Pro with Microsoft Exchange 2007 Server for full message synchronization.
· Enables mobile messaging integration (e.g., Blackberry) when used with Exchange 2007 server
integration.
· Forwarding of voicemail messages to email systems via SMTP.
· VoiceMail Pro client, a graphical user interface for programming and configuring applications both locally
and remotely.
· Data base access via Interactive Voice Response (IVR) for individual business requirements.
· Audiotex and Auto Attendant services (including dial by name).
· Sophisticated queue announcement facilities.
· Access and control of voicemail via the digital or IP phone display (Visual Voice).
· 22 supported prompt languages: Chinese (Mandarin), Danish, Dutch, English (UK), English (US), Finnish,
French (France), French (Canadian), German, Greek, Hungarian, Japanese, Italian, Korean, Norwegian,
Polish, Portuguese (European), Portuguese (Brazilian), Russian, Spanish (Castilian), Spanish (Latin
American), Swedish.
· Conditions (e.g. test if 'out of hours').
· Broadcast group messages.
· Automatic and on demand call recording with an option for ContactStore search and replay of saved
messages.
· Tampering Detection / Verified Call Recording
· Voice forms/questionnaire mailboxes (Campaign Manager).
· Personal distribution lists.
· Tag information retrieved from a database to a call and delivers it with the call to an agent.
· Visual Basic (VB) Script support to allow the configuration of the voicemail system through VB scripts
rather than VoiceMail Pro call flows.
· Text-to-Speech facilities to allow emails to be read out over the telephone and/or for database
information to be read to a caller in 14 languages.
· Housekeeping facilities for the management of messages.
· Automatic detection and routing of fax calls within Auto Attendants and within a subscriber's voicemail
box.
· Support for a range of the INTUITY telephone user interface features in INTUITY emulation mode.
· Recording of system prompts through the telephone handset or using multimedia facilities on a PC.
· Speaking clock.
· Support for TTY hearing impaired text phone.