Specifications

Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 304
Issue 22.a.- (21 March 2011)
Voicemails can be collected remotely by dialing into the VoiceMail Pro server. If the number the user is dialing
from is recognized (home number or mobile/cell phone for example), the user will listen to their voicemail
straight away. If the source number is not recognized, the user will be prompted for a mailbox number and a
PIN code for that mailbox, before they can listen to their voicemail. Users have the ability to set and change
their own PIN codes.
When a voicemail needs to be forwarded to other users, VoiceMail Pro provides many options:
· Voicemails can be forwarded to another mailbox, or group of mailboxes
· Recipients can add their comments to the voicemail before forwarding to another mailbox or mailboxes.
· Voicemails can be forwarded as email WAV attachments.
All options are available in a choice of languages; both spoken voice prompts and graphical programming
interfaces and have the choice of IP Office TUI and INTUITY emulation TUI.
Call Flows with VoiceMail Pro for Intelligent Call Handling
At the heart of VoiceMail Pro is the ability to construct call flows from a series of different building blocks. These
building blocks allow automation over tasks like answer a call, listen for tone-dialed digits, make a call etc.
VoiceMail Pro call flows allow far more than just guiding a user to the group or extension they require. Call
flows allow VoiceMail Pro to dial back users as soon as a voicemail message is left for them, it provides remote
access to phone forwarding settings should a user wish to change their Forwarding or Follow Me number from
an external telephone. VoiceMail Pro provides message handling for individuals or groups, audio information to
callers so assisting the operator during periods of heavy call activity and links to business applications through
services such as Text-to-Speech. VoiceMail Pro provides a full telephony applications environment where call
flows can be set up and interact in real time with business workflow – callers can interact via menus and data
entry and VoiceMail Pro applications can speak back results. For example, users can listen to their email
messages through the telephone.
Email Integration
Integration with email systems is provided by the VoiceMail Pro Unified Messaging Service (UMS) which is
delivered to eligible users as part of the Office Worker, Teleworker or Power User license. It enables VoiceMail
Pro to interact with email systems to provide a synchronization of voicemails and their status (new/unread,
read, deleted, saved) between all user devices like desk telephones, mobile cell telephones, the UMS web
interface, Avaya one-X™ Portal for IP Office, the email client and other devices that are synchronized with the
user’s email account. This will work for email clients that use the IMAP4 protocol (like MS Outlook, Lotus Notes,
Mozilla Thunderbird, and many others).
VoiceMail Pro and Exchange Server 2007 or 2010
Advanced collaboration between VoiceMail Pro and Microsoft Exchange Server 2007/2010 offers voicemail
storage into the Exchange message store. This is the single point of storage for all email and voicemail
messages and therefore the single source for all message status information. When a voicemail should be
collected using a desk phone connected to the IP Office, VoiceMail Pro will retrieve it directly from the Exchange
message store. VoiceMail Pro sends the voicemails not just as emails with a .WAV attachment but as a message
formatted as ‘voicemail’ so that Exchange can handle them differently from emails.
If Microsoft Exchange Server 2007/2010 working with a mobility solution server (e.g., a Blackberry Enterprise
Server) are used to push emails to mobile devices (Blackberry or similar), VoiceMail Pro will also integrate and
deliver voicemails via the Exchange Server to the mobility solution. The mobile device will then be able to
present voicemails on the visual voicemail interface (instead of presenting them as emails with an attachment).
Voicemail in a Small Community Network (SCN)
A single PC based VoiceMail Pro server can provide voicemail services to multiple IP Office systems in a Small
Community Network over the LAN, WAN or a Frame Relay network. This is referred to as 'Centralized Voicemail'
and can reduce costs, while facilitating communication between IP Office sites. For resilience, should the main
site fail, the Centralized Voicemail will automatically reconnect to an alternative IP Office site.
For Voicemail connections from remote IP Office users in a SCN no multi-site channels are needed.
VoiceMail Pro - More than just Voicemail
VoiceMail Pro offers much more than just a pure voicemail system. Other helpful, convenient, cost and time
saving options are:
· Whisper Announce that prompts callers for information (usually their name) which is recorded and
passed on to the user's extension on answer, allowing them to choose to accept the call or not. This is
particularly useful on "CLI/ANI withheld" numbers - usually calls from telesales companies where
somebody is trying to sell you something. VoiceMail Pro will not intrude onto busy extensions.
· Assisted Transfer allows transfer of a call to a destination, but allows the call to return to VoiceMail Pro
automatically for other options should the called party be engaged, or not answer within a pre-
determined time.