Specifications

Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 302
Issue 22.a.- (21 March 2011)
13. Messaging
Messaging enables users to manage all of their messages, in particular emails and voicemails, in one place.
Since the main messaging platform is typically email, IP Office Preferred Edition enables voicemails to be
managed via the email system in order to keep all messages synchronized through one user interface. Essential
Edition also enables some basic messaging through the ability to forward voicemail messages to the user’s
email inbox.
Voicemail in general provides a telephone answering machine with a personalized greeting on every employee's
desk and allows callers to leave spoken messages when the user cannot answer a telephone call. Voicemail
messages are retrieved either locally or remotely via any telephone (users are prompted for a PIN if they are
using any telephone other than their allocated extension or a trusted location e.g. mobile telephone).
The voicemail server is multi-lingual and can offer different prompts depending on the user's preferred
language, independently of the default system setup. Similarly, external callers can hear prompts in their own
language depending on their incoming call route (e.g. based on caller ID).
Voicemail options available are:
· IP Office Essential Edition:
· Embedded Voicemail
· IP Office Preferred Edition:
· VoiceMail Pro – for single site use but use in a Multi-site Networking (SCN) from remote users
· Distributed VoiceMail Pro – for multi-site use in a Small Community Network (SCN)
· Centralized INTUITY Audix / Modular Messaging Voicemail – for use with Avaya
Communication Manager
IP Office Preferred Edition is available for Windows and Linux® OS. The Preferred Edition on Linux
provide the same functionality as described further in this chapter except of:
· TTS - The implementation uses SAPI and the Windows versions of the Nuance TTS engines.
· Use of the MAPI interface for capabilities such as Exchange Integration and visibility of voicemails
and faxes in the exchange mail store.
· Web Voicemail is provided by the user productivity application one-X Portal which comes with Office
Worker, Teleworker and Power User licenses.
· ContactStore integration for call recording
· VPNM
Positioning Summary
For further details refer to Voicemail Feature Comparison at the end of this section.
Feature
Preferred Edition
VoiceMail Pro
Essential Edition
Embedded Voicemail
Supported IP Office Systems
IP500 V2
IP500.
IP500 V2
IP500.
Mailboxes
IP Office creates mailboxes for each user and hunt
group on the system based on channel licenses.
Message Storage Capacity
1MB per minute up to hard
disk capacity.
Up to 15 hours.
Maximum Simultaneous Calls
Up to 40
[1]
IP500 V2 = Up to 6
[2]
IP500 = 4
Resilience and Backup
Yes
No
Small Community Network (SCN)
centralized operation
Yes
No
Distributed Voicemails in an SCN
Yes
No
Voicemail to email forwarding
Yes
Yes
Unified Messaging (UMS)
Yes
No
Microsoft Exchange Server 2007/2010
Integration
Yes
No
Centralized operation.
Yes.
No.
Queue Announcements
Yes.
Yes.
Auto Attendant
Yes.
Yes.
Call Recording
Yes.
No.
Intuity Emulation
Yes.
No.
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