Specifications

Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 3
Issue 22.a.- (21 March 2011)
Contents
Contents
1. Introduction
................................................................ 7Avaya IP Office
................................................................ 12What's new in IP Office Release 7.0?
................................................................ 18Voice Communication Solution Features
................................................................ 18Data Communication Solution Features
................................................................ 20Applications Platform Features
................................................................ 22Management Tools
................................................................ 22Scalable Platform
................................................................ 23Telephone Options
................................................................ 23Application and Feature Licensing
2. IP Office Essential Edition
PARTNER® Version
................................................................ 28Hardware
................................................................ 29Telephones
................................................................ 36System Administration
3. IP Office Norstar® Version
................................................................ 57Hardware
................................................................ 58Telephones
................................................................ 62System Administration
4. IP Office Platform
................................................................ 82IP Office Control Unit
................................................................ 84IP500 Base Cards
................................................................ 91IP500 Trunk Cards
................................................................ 93External Expansion Modules
5. Telephones
................................................................ 1009600 Series IP Telephones
................................................................ 108
1600 Series IP Telephones 1400 Series Digital
Telephones
................................................................ 118Other phone lines supported on IP Office
................................................................ 147T3 Telephones
................................................................ 151Wireless and Remote Phone Solutions
................................................................ 189Analog Telephones
................................................................ 195Headsets
................................................................ 196Summary
6. Features
................................................................ 201Basic Call Handling
................................................................ 205Advanced Call Handling
................................................................ 212Key and Lamp Operation
................................................................ 215Outbound Call Handling Features
................................................................ 217Forwarding
................................................................ 219Avaya Digital and IP Phones
................................................................ 224Inbound Call Handling
................................................................ 227Contact Center Features
................................................................ 228Miscellaneous Features
................................................................ 229System Short Codes
7. IP Telephony
................................................................ 233
Gateways, Gatekeepers and H.323 - Technology
Overview
................................................................ 234IP Telephony Features
................................................................ 235SIP Endpoint Support
................................................................ 240Power Options for IP Telephones
................................................................ 242VoIP FAQ
8. Public and Private Voice Networks
................................................................ 248Private Circuit Switched Voice Networking
................................................................ 249Public Voice Networking
................................................................ 253E1R2 Channel Associated Signaling
................................................................ 253Session Initiation Protocol (SIP)
................................................................ 256Packet Based Voice Networking
................................................................ 257Supplementary Services within IP Networks
................................................................ 257
Multi-Site Networking (Small Community
Networking)
................................................................ 259Internetworking with Other Avaya Products
................................................................ 262Common Networking Features
9. Data Networking Services
................................................................ 266LAN/WAN Services
................................................................ 266Internet Access
................................................................ 266Remote Access Features
................................................................ 267LAN to LAN Routing
................................................................ 267Data Networking Features
10. User Call Control Applications
................................................................ 274one-X Portal for IP Office
................................................................ 281IP Office Video Softphone
11. Receptionist
................................................................ 293SoftConsole Options
................................................................ 294SoftConsole Administration
................................................................ 295SoftConsole PC Requirements
12. Computer Telephony Integration
................................................................ 298CTI with IP Office
................................................................ 298TAPILink Lite (1st Party TAPI Support)
................................................................ 299TAPILink Pro (3rd Party TAPI Support)
................................................................ 299Support for Developers
13. Messaging
................................................................ 303IP Office Essential Edition - Embedded VoiceMail
................................................................ 303IP Office Preferred Edition - Voicemail Pro
................................................................ 306
IP Office Preferred Edition - VoiceMail Pro
Resilience and Backup
................................................................ 307Interaction of Voicemail with Email Systems
................................................................ 308Unified Messaging Service (UMS)
................................................................ 310Fax Messages
................................................................ 311
Text-to-Speech Email Reading (Microsoft
Exchange only)
................................................................ 311Networked Messaging
................................................................ 312Auto Attendant
................................................................ 312Personal Numbering
................................................................ 313
Accessing Database Information within Call Flows
(IVR)
................................................................ 314
Using Text To Speech (TTS) Facilities within a Call
Flow
................................................................ 315Visual Basic (VB) Scripting
................................................................ 316Extended Personal Greetings
................................................................ 316Hunt Group Broadcast Messages
................................................................ 316Personal Distribution Lists
................................................................ 317Cascaded Out-Calling