Specifications
Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 294
Issue 22.a.- (21 March 2011)
· Queue Mode
This tab enables the operator to configure the queue window with up to 8 hunt group queues, which will
include a recall queue. Queues can be created, edited and deleted while also providing the operator with
the additional benefit of positioning them in the queue window in order of operator preference.
Management by exception is used to monitor queue status by enabling the operator to set up various
alarm thresholds such as the Number of calls in queue and Longest waiting call time. A WAV media file
can be associated with an alarm for further customization.
· Park Slots
This tab enables the operator to define which park slots are accessible on a system wide basis up to a
maximum of 16. The operator is also able to assign which numbers are used to access each park slot and
where the slot appears in the park slot panel.
· BLF Groups
This tab allows the operator to create and edit BLF groups.
· Door Entry
This tab allows the operator to configure up to two door entries.
· Directories
This tab enables the operator to choose access to the following directories: SoftConsole local directory, IP
Office system directory and Microsoft Outlook contacts. Once chosen, the operator is able to map fields
to directory entries.
· Conferencing
This tab allows the operator to set up the names of the two conference rooms. The names will appear on
the telephone displays of users in the conference room (maximum of 10 characters).
· Keyboard Mapping
This tab allows the operator to assign keyboard short cut keys for SoftConsole functions.
· Keyboard Actions
This tab allows the operator to specify the default action when alphabetic or numeric characters are
pressed.
· Alphabetic Keystrokes: Begin directory search or Open call annotation window
· Numeric Keystrokes: Begin directory search or Open pop-up dial pad
· Appearance
This tab allows the operator to change the appearance of SoftConsole fonts, skins and the call
information window color.
· SoftConsole
This tab allows the operator to save the changes made to the configuration of SoftConsole either
automatically or manually to a local configuration file on the PC.
SoftConsole Administration
SoftConsole has an administration mode that enables the operator to configure the following settings:
· Control panel views
The BLF panel, call history panel, held calls panel and park slot panel can be hidden or made visible.
· Change the Administrator password
· Edit operator profiles
Each operator can have a personalized profile, which can be configured by the administrator.
· Create and modify templates
SoftConsole comes with three predefined templates, which can be modified, or new templates can be
created.
· Specify the maximum length of call notes
IP Office supports a wide range of different telephone types. These have different display sizes so the
operator can define the character length of messages sent to each user according to the type of phone
they use.
· System Tray working
The application can be minimized and left running in the system tray so that it can pop on received calls.
SoftConsole Telephone Requirements
· SoftConsole provides extensive call management, but it still requires an IP Office telephone to provide
the speech path. SoftConsole has been tested and is certified to work with all Avaya wired digital and IP
telephones that are listed in "Telephones" chapter.
· SoftConsole cannot be used with IP DECT 3700 Series telephones.
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