Specifications

Product Description

IP Office Release 7.0

Page 293

Issue 22.a.- (21 March 2011)

· Held Calls Panel

The held call panel enables the operator to manage all calls held at the operator station. These calls will

appear as a list in panel. The operator can perform the following the functions: Answer the highlighted

held call, Answer the longest held call, Conference held calls (see conferencing section above) or Transfer

held call.

· BLF Panel (Busy Lamp Field Panel)

The BLF panel displays icons to indicate the status of selected users. Each icon provides information on

individual users such as: Unread 'User' voicemail messages, User status information, for example Busy,

DND and Forwarded is indicated by the various icons used. Up to 10 tabs with 100 icons on each tab are

supported.

· Park Slot Panel

The park slot panel can contain up to 16 system-wide park slots with specific Park ID's for each slot.

· Call History

SoftConsole's call history keeps a combined record of up to 100 (incoming, outgoing and missed) calls

while the application is active Double-clicking any logged call dials that number.

· Status Bar

This Shows current status of the system and is divided into four sections that display current connection

status, current Profile name, information messages and The number of new voice mail messages for the

operator. Information messages include any alarm conditions that are present within the system.

SoftConsole Options

SoftConsole has many configurable options available to the operator to personalize the look and feel. The

Operator can tailor the usability specifically to each their personal preferences. The following configuration

options are available:

· Incoming Calls

This tab enables the operator to manage the local SoftConsole directory by creating, editing and deleting

entries from the selected directory. Also the operator is able to associate a script or media file with each

specific entry.