Specifications

Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 291
Issue 22.a.- (21 March 2011)
The SoftConsole screen is divided into the following areas:
· Main Menu Bar
Commands and actions are available through menus. Some features can only be used when the right
conditions. If they are not available, the feature will be "grayed out" until conditions change that allow
the feature to be used. The following features are available on the tool bar:
· Login.
· Save Profile.
· New call.
· Answer call.
· Hold call.
· Transfer call.
· Transfer complete.
· Reattempt transfer.
· Conference.
· Hang up.
· Page.
· Record call.
· Compact view.
· Dial Pad.
· Access conference room 1.
· Access conference room 2.
· Options.
· Call Details Panel
The call details panel on the left shows details of the current call which will include the following
information:
· Calling Name
The system directory name associated with the
calling number.
· Calling Number
The telephone number of the call originator.
· Called Name
The system user name or hunt group name
associated with the called number.
· Called Number
The extension number the incoming call has been
routed to by the system.
· Call Status
States the progress of a call. The border
around the call status panel changes color to
indicate the status of the call.
· Call Duration
The length of time that the has been in the
state as indicated by the Call Status
· Notes
This area displays notes or information about
the call i.e. when a call has been returned as
there was no answer from the extension it
was transferred to. If annotation is attached
to the call, details are shown in the Notes
area.
If a new call arrives, the call details panel will display the calls waiting to alert the operator and allow answering
of the call based on the Caller ID.