Specifications
Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 284
Issue 22.a.- (21 March 2011)
Video adds a new level of interaction to the standard phone communication so this is especially useful for users
working from a remote location, needing to get in touch with colleagues in the main site or when used in an IP
Office Small Community Network.
Feature Overview
The following feature overview is applicable when using the Softphone in Client mode. When used in application
mode, functionality depends on that application.
· Making and receiving calls
· Multiple Call Appearances (No bridged or line appearances)
· Hold, transfer (attended and unattended)
· Message waiting with direct voicemail access
· Audio Conference (IP Office based)
· Local call log, local directory
· Access to IP Office directory (system, corporate, personal)
· Feature keys for up to 12 IP Office features like:
· Forwarding (various methods like all, busy, no answer)
· Park/Unpark
· Pick up (any, group, member)
· Voice-Mail on/off
· Speed Dial Tab with Busy Lamp Status:
· Free Configurable Speed Dials: 12-60 Buttons
· Visual Indication of User Status (Busy, Alerting)
· Pick-Up of Alerting calls
Features keys can be selected and self administered from a list of features that is downloaded from IP Office.
If equipped with an audio device with hook switch control, Softphone allows calls to be made or answered even
when the screen-saver of a PC is activated and the PC is locked. Until the PC is unlocked, no screen will be
shown but ringing calls can be accepted through e.g. a headset with hook-switch.
Licensing and Provisioning
IP Office Video Softphone forms part of the Teleworker or Power User profile. A user can log onto the Softphone
using their normal username and password. License entitlement will be checked against that user before the
login is accepted.
Unlike Avaya hard telephones, Softphone does not require an Avaya IP Phone License to work on IP Office.
While the Softphone is a thick client application, it is extremely easy to install and provision. Installation of the
application on a standard PC requires minimal to no configuration as all provisioning of the product is done from
the IP Office as a provisioning server.
If a DHCP server is present and set up correctly, Softphone will completely configure itself. The user only needs
to enter the username and password to get connected.
If DHCP is not available, the user needs to enter a single IP address of the IP Office; all other parameters will
be set automatically.
Softphone can be set up so that, when the PC starts up, the application is automatically started with the default
username and password. The user can disable automatic login as well as interrupt it any time.
Username and Twinning
When logged in to Softphone with their username and password, the user will automatically be logged off from
their existing desktop extension, so the user is fully available on their normal number without any additional
steps.
For users that are using a physical telephone e.g. in the office, this is very convenient as they do not use a
different extension for Softphone calls. All calls will be routed automatically to the Softphone when logged in.
There is no need to use twinning to tie the Softphone to the standard desktop phone.