Specifications

Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 278
Issue 22.a.- (21 March 2011)
Presence within Avaya one-X™ Portal for IP Office allows the user to create sets of call redirection settings.
Through the configuration tab the user can create different Presence entries and associate different rules to
each such as forwarding to a different number or Do Not Disturb. In case of Do Not Disturb, the user can
establish a list of numbers (DND exceptions) from whom the user wants to receive calls.
World Clock Gadget
The World Clock gadget shows you the current time in different time zones previously selected.
Agent Control Gadget
If the user is also a Customer Call Reporter agent, this gadget is displayed. Users can use it to see their current
agent state and change that state.
In Agent Control Gadget, Agents are offered the ability to set their state as:
Available
After Call Work
Busy Not Available
It can also be used to change the membership status in the different Customer Call Reporter queues to which
the user belongs.
Instant Messaging Another Avaya one-X™ Portal for IP Office User
From the Directory entry of a user the option chat with allows the establishment of an instant messaging
session. Such sessions can be established only with other logged on one-X Portal users and can be established
while on multiple calls.