Specifications

Product Description

IP Office Release 7.0

Page 275

Issue 22.a.- (21 March 2011)

Desktop PC Telephony Controls

Avaya one-X™ Portal for IP Office has telephony buttons in the call gadget that activate standard telephone

functions such as Answer, Drop, Hold, Retrieve, Record, Consult and Transfer so that users don’t need to

remember IP Office specific feature codes. These functions are context sensitive and appear depending on the

status of the call. Keyboard shortcuts are available for Answer, Hold, Drop and Call functions and can be

configured by the user.

Active calls can be easily parked by clicking on a park slot whilst displaying the active call. Four Call Park

slots/zones, which can be shared between users and operators, or within a department on the same IP Office

system, further add to the ease with which the entire call handling process is streamlined with Avaya one-X™

Portal for IP Office. Such parked calls can be retrieved either through Avaya one-X™ Portal for IP Office, Phone

Manager, SoftConsole or a desktop phone. The call park slot names can be configured by the user.

Conferencing Controls

one-X Portal for IP Office allows the setting up of an ad-hoc conference call from calls on hold and/or the

directory, or a meet-me conference. It is possible to configure the Conference ID of the user for meet-me

conferences.

Once the conference is set up the conference originator will have the following functions:

· mute/unmute a party/oneself

· mute/unmute all

· drop a party from the conference

· hold the conference while others keep talking

· record the conference

Call Log Gadget

Call History

The call log displays details of calls you have made, received and missed and it will report the last 30 calls.

Users can use the call log to make a call or add the caller to the Personal Directory.

The call log shows the actual call history, independent of whether the user was logged in at the time or not. The

call log is centralized and also available on the desktop phone.

Calls are ordered in 4 tabs:

· All: all calls.

· Incoming

· Outgoing

· Missed