Specifications

Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 257
Issue 22.a.- (21 March 2011)
Supplementary Services within IP Networks
Supplementary services within an IP environment are provided via Q.931 and H.323. IP Office provides the
same rich services as enjoyed within a traditional network environment. Our standards based approach allows
interoperability within mixed vendor networks.
The basic supplementary service features supported by H.323 on IP Office to IP Office IP trunk links are listed
below.
· Basic call set up (voice).
· Call Hold (local).
· Call Transfer (local).
· Called/Calling Name.
· Called/Calling Number.
Additional features can be added through the use of IP Office Small Community Networking (see the following
section).
On IP trunks to non-IP Office systems the Supplementary Service will depend on those also supported by the
non-IP Office system.
Multi-Site Networking (Small Community Networking)
When connecting IP Offices together over IP or Packet based networks, Small Community Networking enhances
feature transparency. These networks can support up to a maximum of 1000 users across 32 sites. The
following additional features are available.
· Busy Lamp Field
· Camp-on
· Call Back When Free
· Paging
· Call Pick-up
· Centralized Personal Directory for 1400, 1600, 9600 and T3 Telephones as well as Avaya
one-X™ Portal for IP Office
· Centralized System Directory for 1400, 1600, 9600 and T3 Telephones as well as Avaya
one-X™ Portal for IP Office
· Centralized Call Log for 1400, 1600, 9600 and T3 Telephones as well as Avaya one-X™
Portal for IP Office
· Centralized Voice Mail (Preferred Edition)
Support for mailboxes, call recording, dial by name and auto attendants. Remote queuing on remote
systems is also supported.
· Distributed/Backup Voice Messaging
· Internal Directory
· Absence Text Message
· Anti-Tromboning.
· Distributed Hunt Groups
Hunt groups can include users located on other IP Office systems within the network. Note that
Distributed Hunt Groups are not supported for use with Customer Call Reporter.
· Remote Hot Desking
Users can hot desk between IP Office systems within the network. The system on which the user
configured is termed their 'home' IP Office; all other systems are 'remote' IP Offices. Note that
Remote Hot Desking is not supported for use with CCC and CCR
· Breakout Dialing
This feature allows the user to select an IP Office system in the network from a displayed list and
then dial a subsequent number as if dialing locally on the chosen system. This feature is triggered
either by a programmable button or short code.