Specifications

Product Description

IP Office Release 7.0

Page 220

Issue 22.a.- (21 March 2011)

Call History

Feature

· Access to a list of called, received and missed calls from the phone and/or IP Office user productivity

applications.

Description

IP Office keeps a record of calls made and received, including unanswered calls. Details are store for both users

(maximum 30 entries) and hunt groups (maximum 10 entries). The method of operation varies according to the

phone type but in all cases the call records can be used for return calls.

With IP Office Release 6, a centralized call log is supported by 1400, 1600 and 9600 Series telephones (not

1403 or 1603/1603SW) and Avaya one-X™ Portal for IP Office (leading to consistency between the two). 5400

Series and 5600 Series call logs are stored on the phone.

Avaya one-X™ Portal for IP Office accesses the centralized call log and therefore presents a record of all calls

even if the user’s PC is switched off when a call is received. Call log entries can be added to the personal

directory..

one-X Portal for IP Office can display call histories for all calls, missed calls, inbound calls and outbound calls.

Entries in the call history can be used for return calls, sorted and added to the one-X Portal local directory or

speed dials.

Benefit

· Missed calls are easily tracked and can be returned.

· Call log data is retained even after power down and a system reset (1400, 1600, 9600, T3 and Avaya

one-X™ Portal for IP Office).

· Centralized call log is supported in the SCN when using hotdesking (1400, 1600, 9600, T3 and Avaya

one-X™ Portal for IP Office).

· Consistency between desktop telephones and user productivity application (1400, 1600, 9600, T3 and

Avaya one-X™ Portal for IP Office).

Language

Avaya digital and IP phone menus and displays are available in many languages and usually the system default

setting will be applicable to all telephones, however it is possible to have language set on an extension by

extension basis, this will also change the language of menus for IP Office Voicemail.