Specifications

Product Description

IP Office Release 7.0

Page 214

Issue 22.a.- (21 March 2011)

Call Coverage

Feature

· Allow unanswered calls to alert at other user extensions and be answered there before being forwarded

or going to voicemail.

Benefit

· Provide users the opportunity to answer colleague’s unanswered calls before they go to voicemail.

Description

When a user has an unanswered call ringing, after a configurable delay, the call will also start alerting on any

call coverage buttons associated with the user on other extensions. The call can then be answered by pressing

the call coverage button. If still unanswered the call is forward or goes to voicemail as normal.

The time a call rings before also alerting on any associated call coverage buttons can be adjusted for each user.

External Call Lamp Indication

Feature

· New system wide configuration parameter to select the LED flash pattern for external calls on Bridged

and Coverage appearances.

Benefit

· The user can determine if the covered call is internal or external.