Specifications

Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 213
Issue 22.a.- (21 March 2011)
Call Appearance Buttons
Feature
· Uses a programmable button on the Avaya digital and IP telephone to represent an incoming or outgoing
call.
· Separate buttons are used to represent each simultaneous call that the user can make or answer.
· Where possible, the status of the calls (ringing, connected or held) is indicated by the button indicator.
Benefit
· Call appearances allow a single user to make, answer and switch between multiple calls by pressing the
appropriate call appearance button for each call.
Description
On Avaya IP Office digital and IP telephones that have programmable buttons, those buttons can be set as call
appearance buttons through the IP Office Manager. The number of call appearance buttons set for a user
determines the number of simultaneous calls they can make and answer.
Note that the use of call appearance buttons overrides IP Office call waiting features. It is only when all call
appearances are in use that subsequent callers receive either busy tone, voicemail or follow a forward on busy
action
When call appearance buttons are used, a minimum of three call appearance buttons is recommended where
possible, although some telephones are restricted to two call appearance buttons by the number or design of
their programmable buttons.
Alerting/Ring Tone for Covered Calls
Feature
· The alert signal (ring tone) for incoming calls for covered telephones can be set to the following values:
Ring (default), Abbreviated Ring and No Ring.
Benefits
· The ability for a user to choose how the covered call will alert.
· To keep the alerting noise low in open-plan offices.
Bridged Appearance Buttons
Feature
· Allow the user to have an appearance button that matches another user's call appearance button.
Benefit
· Answer and make calls on behalf of the other user.
· Audible indication of calls presented to the bridged user, where programmed
· Visual indication of when the other user has calls presented, held or connected.
· Join and exchange calls using the paired call appearance and bridged appearance buttons.
Description
A bridged appearance button matches the activity on one of another user's call appearance button. For
example, when the call appearance shows a ringing call, the bridged appearance button will also show the
ringing call and can be used to answer that call.
Similarly, if the bridged appearance button is used to make a call, the call activity is shown on the matching call
appearance button. The call appearance button user can join or takeover the call using their call appearance
button.
Bridged appearance buttons allow paired 'manager/secretary' style operation between two users, and are only
supported for users who have call appearance buttons.