Specifications

Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 208
Issue 22.a.- (21 March 2011)
Inclusion
This feature enables selected users to intrude on calls that are already in progress. The intruding party intrudes
on the existing call and all parties hear a tone. The speech path is enabled between the intruding party and the
called user; the other party is forced onto hold and will not hear the conversation. On completion of the
intrusion the called party speech path is reconnected to the original connected party. The feature is enabled or
disabled on a per user basis through the Manager.
Private Call
Users can set a status of private call using short codes or a programmed button. Private calls cannot be
recorded, intruded on, bridged into or monitored.
Hot Desking
Hot Desking allows a number of users non-exclusive use the same extension. Each user logs in with their own
identity so they can receive calls and can access their own Voicemail and other facilities. For example, sales
personnel who visit the office infrequently can be provided with telephony and Voicemail services without being
permanently assigned a physical extension. When finished, they simply log out to make the extension available
to others or if users log in at another phone, they are automatically logged out of the original extension.
Remote Hot Desking
Feature
· The ability for a user to Hot Desk to other locations within the Small Community Network.
· Available on Digital, Analog and IP telephones.
Benefit
· A user can make and receive calls from any office as if using the phone on their own desk.
· Single number, improved mobility and easy access to familiar features.
· The user has access to the centralized system and personal directory as well as their call log (1400,
1600, 9600 Series and T3 telephones only).
· Great for consultants, managers, lawyers working on different offices on different days.
Description
IP Office supports remote hot desking between IP Office systems within a Small Community Network (SCN).
The system on which the user configured is termed their 'home' IP Office, all other systems are 'remote' IP
Offices. No additional licenses are required to support Remote Hot Desking other than the Voice Networking
license on each IP500 within the SCN.
· User Settings
When a user logs in to a remote IP Office system, all their user settings are transferred to that system.
· The user’s incoming calls are rerouted across the SCN.
· The user’s outgoing calls use the settings of the remote IP Office.
· However some settings may become unusable or may operate differently. For example if the user
uses a time profile for some features, those feature will only work if a time profile of the same name
also exists on the remote IP Office.
· Break Out Dialing
In some scenarios a hot desking user logged in at a remote system will want to dial a number using the
system short codes of another system. This can be done using either short codes with the Break Out
feature or a programmable button set to Break Out. This feature can be used by any user within the
Small Community Network but is of significant use to remote hot deskers.
Note: Remote Hot Desking is not supported for use with Customer Contact Center (CCC) or Customer Call
Reporter (CCR). Features handled by the telephone itself are not affected by Hot Desking (e.g. call log and
phone speed dials).