Specifications
Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 16
Issue 22.a.- (21 March 2011)
Avaya one-X Portal for IP Office provides instant message chat sessions with other one-X Portal for IP Office
users.
World Clock Gadget
The World Clock gadget displays the time in selected time zones that have been selected. It is possible to add
up to 5 timezones to your world clock. Users can modify or delete them according to their needs.
The clock display can be viewed in either of two modes, Timezones or Clocks, selected by clicking on the
appropriate tab.
Call Assistant
Avaya one-X Portal for IP Office supports a Call Assistant Plug-In which is a desktop application that installs on
the user’s PC (Microsoft Windows operating system only). Call Assistant can be used to receive incoming call
notifications, answer calls, drop calls, launch the one-X Portal for IP Office browser, and configure screen
options.
Customer Call Reporter Enhancements
CCR Agent Control Gadget in one-X Portal for IP Office
This gadget will provide the ability for enabled CCR Agents to define and control their agent presence status
and hunt group membership.
It enables one-X Portal for IP Office to work as a CCR Agent with the functions:
· Login to a hunt group
· Logout from a hunt group
· Logout from all groups
· Change Agent State to busy n/a or ACW
· Support the input of reason codes
Historical Report UI Enhancements
The user interface in the supervisor screen for reports has been modified.
Upon selecting the Reports icon, a new reports page will be displayed. Along the top, there will be tabs for each
of the report types available for CCR.
.
Further CCR Enhancements
Reporting:
· No printing on weekends option
· Option to save reports under different name instead of automatically overwriting
Wallboard:
· Logoff button
· Help button
· Animation Frame Rate setting – allows to reduce the frame rate SilverLight uses by default. This will
reduce the CPU usage on the server if required
Customer Map:
· Help button