IP Office Release 7.0 Product Description 15-601041 Issue 22.a.
© 2011 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Documentation Disclaimer Avaya Inc.
Contents Contents ................................................................ 240 Power Options for IP Telephones VoIP FAQ ................................................................ 242 1. Introduction 8. Public and Private Voice Networks Avaya IP Office ................................................................ 7 What's new ................................................................ in IP Office Release 7.0? 12 Voice Communication .................................................
Contents Campaign ................................................................ Manager 317 Call Recording ................................................................ 318 IP Office ContactStore ................................................................ 319 Centralized Messaging with Avaya Communication Manager ................................................................ 321 Voicemail Feature ................................................................ Comparison 321 14.
Chapter 1. Introduction Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 5 Issue 22.a.
1. Introduction This document is not a contractual document. The specification of the Avaya IP Office family is subject to change without notice. Not all components and features documented are available in all territories; refer to your Avaya representative for further details. This document should be read in conjunction with any issued technical bulletins and/or product offer announcements. Avaya IP Office Simple, Powerful Communications for Small Businesses.
Leave the office. Be accessible. With easy, flexible options for call/message forwarding and one-number reachability, IP Office keeps everyone in touch. Get the freedom to go where you want and never miss important business calls. Serve better. Sell more. IP Office can give you a customer sales and service center designed for your needs and your budget – with all the routing and reporting capabilities you need. Deliver the personal service that builds sales and loyalty. Get connected.
Not at all. You have choices based on your budget needs. Easy leasing or financing plans not only make this affordable; they help you quickly cut monthly expenses immediately. And you only have to buy/lease what you need, when you need it. Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 9 Issue 22.a.
Is IP technology established and reliable? Yes. With over 170,000 systems and 6 Million users worldwide Avaya IP Office has the track record businesses like yours can rely on. Customers like you are saving money and boosting productivity and many are managing IP Office themselves. I have old systems but am adding an office.
How IP Office is benefiting businesses today. · More room for sales With IP Office, a leading provider of commercial food service equipment now handles 50% more calls per day, without extra staff and without sacrificing the personal service it knows is the key to sales. · At the head of the class By relying on IP Office to connect nearly 50 buildings, a public school system saved thousands of dollars on inter-office calls and simplified communications.
What's new in IP Office Release 7.0? Platform and Hardware Support IP Office Control Unit Support IP Office Release 7.0 is supported on the IP500 and IP500 V2 control units only. Migration Opportunity for BCM and Norstar Customers / Users For customers with a Nortel BCM or Norstar system Avaya IP Office now offers the possibility to upgrade the system to IP Office while keeping the existing Nortel telephones. IP Office Release 7.0 has been enabled to support these telephones and most of their features.
IP Office Essential Edition – PARTNER Version (North America) PARTNER Version is designed to work directly out of the box without any programming or administration, allowing users to immediately make and place calls via analog trunks. PARTNER Version provides the end user a similar desktop experience as the PARTNER ACS: e.g. two dedicated intercom buttons, key system functionality, Caller ID, etc.
9641G IP Telephone 9508 Digital Telephone For Nortel BCM and Norstar customers IP Office now supports the following telephone series: · T7000 Series Digital Telephones: T7000, T7100, T7208, T7316, T7316e (plus the T24KIM – Key Indicator Module) · M7000 Series Digital Telephones: M7000, M7100, M7208, M7310, M7324 (plus the CAP 48 – Central Answering Position) · Digital Mobility Solution 2,4 GHz: 7420/7430/7440 Handsets, Base Station 10, Repeater 40, External Antenna 51, DMC 080, DMC 320 · Digital
Essential Edition Voicemail Enhancements Essential Edition Embedded Voicemail comes with 2 ports and 15 hours as standard. Additional ports can be added simultaneously increasing storage capacity · 2 additional ports = 4 ports in total = 20 hours of storage · 4 additional ports = 6 ports in total = 25 hours of storage Further enhancements to Embedded Voicemail: · Embedded Voicemail is providing an Automated Attendant and voice mail coverage activated for all telephones on Essential Edition.
Avaya one-X Portal for IP Office provides instant message chat sessions with other one-X Portal for IP Office users. World Clock Gadget The World Clock gadget displays the time in selected time zones that have been selected. It is possible to add up to 5 timezones to your world clock. Users can modify or delete them according to their needs. The clock display can be viewed in either of two modes, Timezones or Clocks, selected by clicking on the appropriate tab.
Additional telephones supported on CCR statistics · · · IP Office SIP Video Softphone Norstar™ digital telephones 1100 and 1200 SIP telephones Monitor Statistics: · · All time statistics will be displayed in the HH:MM:SS format (following localization rules). This will allow the user to not have to figure out how many minutes and hours a statistic reported in seconds only in the past.
Beginning with IP Office Release 6.0 and continuing with IP Office Release 7.0 and the IPO500 V2 hardware, the system may be upgraded to the latest release of IP Office software (in this case Release 7.0) during the entitlement period; within 90 days after the system was first powered up by the customer. The customer has an entitlement period of 90 days from their initial use of the system to install the version of software they wish to run.
· LAN Switching The IP Office 500 V2 offers 2 switched Layer 3 Ethernet ports. · LDAP Client Support For standards based directory synchronization with one-X Portal for IP Office and Phone Manager. Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 19 Issue 22.a.
Applications Platform Features IP Office provides big business benefits and enhanced productivity for small and mid-size businesses with a full complement of sophisticated applications. IP Office provides a number of free applications (eg. Phone Manager Lite, Microsoft TAPI service). These applications can be upgraded to provide enhanced functionality through the purchase of license keys.
Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 21 Issue 22.a.
Management Tools Avaya IP Office is easily managed with IP Office Manager; a Windows based PC software application. It can be used from the LAN, remote on the WAN, or connected via the built-in RAS using a TA or a modem. The System Status application is a useful diagnostic tool that provides enhanced details about equipment and resources in the IP Office system. This includes indication of alarms and details of current calls in progress for local or remote diagnostics.
Telephone Options IP Office supports multiple telephone solutions, giving the small and mid-size business maximum flexibility to choose according to their current and future needs. · IP Telephones IP Office's integral H.323 server supports Avaya 1600 and 5600 series IP telephones, selected Avaya 9600 series IP telephones, Avaya T3 series IP telephones, Avaya 3600 series wireless VoIP telephones and IP Office Video Softphone.
Chapter 2. IP Office Essential Edition PARTNER® Version Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 25 Issue 22.a.
2. IP Office Essential Edition PARTNER® Version ® The IP Office Essential Edition – PARTNER Version (hereafter referred to as PARTNER Version) continues the evolution of communications systems for small businesses. PARTNER Version is designed to work directly out of the box without any programming or administration, allowing users to immediately make and place calls via analog trunks. PARTNER Version provides the end user a similar desktop experience as the PARTNER ACS: e.g.
· Telephone User Interface (TUI) from extension 10 or extension 11; and uses the same administration codes as the PARTNER ACS system. · Graphical User Interface (GUI) – PARTNER Version provides a “Simplified Manager” mode in the IP Office Manager software; allowing you to program the system in less than 30 minutes Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 27 Issue 22.a.
Hardware Control Unit PARTNER Version software runs on the IP 500 V2 control unit. A PARTNER Version Secure Digital SD card or IP Office Essential Edition µ-law Secure Digital SD card is required and is installed in the rear of the control unit, providing operating software, Feature Key, Licenses and directs the system to boot up in PARTNER mode or Quick Mode. An optional SD card may be installed in the optional SD card slot, providing redundant backup and system upgrade capabilities.
· Phone 16 – provides additional 16 analog stations · Phone 30 – provides additional 30 analog stations · DS30 – provides additional 30 digital station ports (1400 and 9500 series telephones only) · DS30A – provides additional 30 digital station ports (Norstar T-series and M-series telephones only) Trunk Cards PARTNER Version supports the following trunk cards, which are mounted on any ETR6, DS8, TCM8, Phone 2 or Phone 8 base card: · ATM4 – provides 4 analog CO line ports.
1400 series telephones The following 1400 series telephones are supported. · 1416 Display Telephones · 1408 Display Telephones · 1403 Display Ttelephone · DBM32 Button Module Programmable Buttons As well as the usual dialing keys, Avaya 1400 digital telephones have dedicated function buttons like Mute, Volume, Hold, Conference and Transfer. In addition to these, there are keys that can be programmed with a range of selected special functions.
9500 series telephones The following 9500 series telephones are supported. · 9504 Display Telephone · 9508 Display Telephone · BM12 Button Module 9504 9508 BM12 Programmable Buttons The Avaya 9500 series telephones are “paper label free”, providing programmable labels in the display. The 9504 has 4 buttons (with Red & Green LED’s) and has 2 “pages” providing a total of 12 programmable buttons.
· M-Series Telephones: M7324, M7310 and the CAP/KLM Button Module PARTNER ACS telephones The following PARTNER ACS telephones are supported on PARTNER Version: · 6 Button Display Telephone · 18 Button Display Telephone · 34 Button Display Telephone (up to 4 per system, 2 per ETR card) Not Supported: · Call Assist-48 (CA-48) Adjunct Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 32 Issue 22.a.
Default Button Features: When connected to the PARTNER Version, the top row of buttons on the 18D and 34D telephones come pre-programmed with the following features: · Last Number · Conference Drop · Voice Mail Access · Recall PARTNER ACS "Euro" telephones The following PARTNER ACS “Euro” telephones are supported on PARTNER Version: · 6 Button non-Display Telephone · 18 Button non-Display Telephone · 18 Button Display Telephone · 34 Button Display Telephone (up to 4 per system) Not supported: · Call Assi
Wireless telephones 3920 Wireless 3910 Wireless Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 34 Issue 22.a.
T7406E Wireless Digital Mobility 7400 Wireless Note1: PARTNER ACS telephones are only available in the North America region, and work only with PARTNER Version and mu-Law SD cards running in “Quick Mode”. Note 2: For further details on the telephones, please refer to the telephones chapter. Analog "POTS" telephones The system supports a wide variety of industry standard analog telephones and devices, for example: fax machines, credit card readers; wireless headsets, cordless telephones.
System Administration The PARTNER Version and IP Office Essential Edition in Quick Mode can be programmed in 2 ways: · Telephone User Interface (TUI) from extension 10 or extension 11; and uses the same administration codes as the PARTNER ACS system (see Table 1). Button Programming Features use the same codes as the PARTNER ACS system (see Table 2). TUI programming is an alternate way to do System Administration and Programming on the PARTNER Version.
Absent Text Message Inspect Display SD Card Feature Key ID Personalized Station Ringing Account Codes Display System IP Address POT Support Allowed/Disallowed Lists Display System Release Privacy Application Programming Interface (TAPI) Distinctive / Differentiated Ring Recall Attendant/Operator Positions Do Not Disturb (Send All Calls) Redialing Features Auto Attendants - Emergency Greeting Do Not Disturb Override Remote Call Forwarding / Mobile Twinning Auto Attendants - Multiple Doorph
Caller ID Features Line Coverage Extension Change Message Status to New Cell Phone Connect (see Mobile Twinning) Line Ringing Options Choice of Language Centralized Telephone Programming (from admin phones) Message Alert Notification End of Recording Options CO Disconnect Time (Programmable) Music On Hold Outcalling Notification Conference Drop Mobile Twinning Phantom Mailboxes Contact Closure Support (2 devices) Network Time Synchronization Voice Mail to E-mail Copy Settings Night Servic
Account Code Entry (FEATURE 12) Account Code Entry (ACE) is used to enter an account code (up to 15 digits) for an incoming or outgoing call currently being handled. The Account code is printed in the SMDR record for the call for the customer to use for cost tracking purposes. There are two different ways the feature can be used: · Voluntary — Account Code Entry is optional. · Forced – Account Code Entry is mandatory before dialing on an idle CO facility.
· Auto Dial – ICM Page (voice signaling) Automatic Callback When calling an extension that is busy, press the Auto Callback softkey and the system will call you when the extension becomes free. Automatic Daylight Savings Time (#126) This feature automatically updates the system clock for annual Daylight Savings Time and Standard Time changes. Turn this feature off if you live in an area without daylight savings time.
Call Forwarding - Internal (FEATURE 11) The Call Forwarding provides a means of redirecting Intercom (ICOM), CO, and Transfer calls from one extension to another specified extension. Call Log - Digital Sets Call Log is a fixed button on digital telephones and provides a visual record of calls made and received, including unanswered calls. Details are store for both users (maximum 30 entries) and hunt groups (maximum 10 entries).
CO Disconnect Time (Programmable) Use this feature to change the hold disconnect time for an outside line. Different telephone companies use different length signals. The length of the signal is called the CO or Hold Disconnect time. If you place a call on hold and the caller hangs up, but the call does not disconnect within a minute after the caller. Conference Drop On 1400 and 9500 digital telephones, you may choose which specific party you want to drop from a conference call.
Account Code Entry F12 F900 Voice Mailbox Transfer F14 F986 VMS Cover F15 F984 Caller ID Name Display F16 F933 (new) Caller ID Inspect F17 F811 Call Coverage F20 F932 (new) Station Lock F21 F936 (new) Station Unlock F22 F937 (new) Caller ID Log F23 F812 Hot Dial F26 F935 (new) Message Alert Notification F27 F938 (new) Absent Message F28 F931 (new) Contact Closure 1 F41 F9*41 Contact Closure 2 F42 F9*42 System Release F590 F9*80 System IP Address F591 F9*81 SD
Display Language All system telephones offer the choice of 3 display language: · US English · Canadian French · Latin American Spanish Each individual extension may select their own language. Display SD Card Feature Key ID (F592) Displays the SD Card Feature Key ID on any display telephone. Display System IP Address (F591) Displays the IP address currently assigned to the IP500 V2 system. Display System Release (F590) Displays the software release running on the IP500 V2 system.
Fax Machine Extensions (#601) Allows you to connect your fax machine to your system, allowing you to share network facilities. Flexible Dial Plan Through Manager, the system defaults to a fixed 2-digit dial plan (extensions 10 – 57); but can be changed to a flexible 3-digit dial plan (extensions 100 – 599). Group Calling - Ring / Page (INTERCOM 7G / INTERCOM *7G) Use this feature to ring, page, or transfer calls simultaneously to all of the extensions in any one of four Calling Groups.
Intercom Dial Codes · ‘I’ represents the INTERCOM button. · ‘XX’ represents a system extension number. · ‘G’ represents a single-digit group number. · ‘LL’ represents a system line number.
Music on Hold Connect an audio source to the Music-On-Hold port on the processor module so that a caller hears music when placed on hold when the Music-On-Hold feature has been activated. Network Time Synchronization (#128) Use this feature to specify whether you want to synchronize the system clock with the network time delivered by your service provider over Caller ID.
Privacy (FEATURE 07) Privacy prevents other users from joining on your call. Recall (FEATURE 03) Use this feature to send a timed switch hook flash over the telephone line to “recall” a new dial tone or to access certain central office features, such as Call Waiting or 3-way calling.
Speed Dial Options The system supports the following types of Speed Dialing: · Personal Directory - 1400 and 9500 Telephones only Each user can store up to 20 frequently-dialed names and numbers in their extension. Personal Directory numbers can be dialed quickly by pressing CONTACTS and dialing the first few letters of the person’s name. Personal Directory numbers programmed for a particular extension are for use only at that extension.
System Password ( #403) Allows you to define a four-digit password that users can enter from system telephones to override dialing restrictions (if the extension has access to an outside line) or turn Night Service on and off. Not available on analog telephones. Transfer / Transfer Return You can transfer calls to an extension or group using the TRANSFER button on a system telephone or the switchhook on a single-line telephone. Transferred calls return to the originating extension if they are not answered.
• – · · · When a message is marked as New, the system does not initiate a new Voicemail to Email message, but the extension's message waiting light is illuminated. Choice of Language (English / French / Spanish) – Each Auto Attendant can have a primary language assigned to it. The language applies to the pre-recorded greetings and prompts available to that Auto Attendant. – This overrides the system language setting.
VMS Hunt Schedule Interval (#507) Allows you to determine when outside lines are covered by the Automated Attendant. Options include all the time, only during Day operation (Night Service is off), or only during Night operation (Night Service is on). Voice Mailbox Transfer - Direct (FEATURE 14) Allows you to transfer a call directly into a users voice mailbox without ringing their extension. Voice Messaging The PARTNER Version has Embedded Voicemail included in the system.
Code Feature Code Feature #104 Number of Lines #323 Personalized Station Ringing #105 Transfer Return Rings #399 Copy Settings #107 Recall Timer Duration #401 Outgoing Call Restriction #109 Outside Conference Denial #402 Toll Call Prefix #119 Ring on Transfer #403 System Password #123 Backup Programming—Automatic #405 Disallowed List Assignments #124 Backup Programming—Manual #406 Emergency Phone Number List #125 Restore Programming #407 Allowed Phone Number Lists #126 A
Chapter 3. IP Office Norstar® Version Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 55 Issue 22.a.
3. IP Office Norstar® Version ® The IP Office Essential Edition – Norstar Version (hereafter referred to as Norstar Version) continues the evolution of communications systems for small businesses. Norstar Version is designed to work directly out of the box without any programming or administration, allowing users to immediately make and place calls via analog trunks. Norstar Version provides the end user a similar desktop experience as the PARTNER ACS: e.g.
Hardware Control Unit Norstar Version software runs on the IP 500 V2 control unit. A Norstar Version Secure Digital SD card or IP Office Essential Edi a-law Secure Digital SD card is required and is installed in the rear of the control unit, providing operating software, Feature K Licenses and directs the system to boot up in Norstar mode or Quick Mode. An optional SD card may be installed in the optiona SD card slot, providing redundant backup and system upgrade capabilities.
· DS8 Card (Max 3 per system) The DS8 Card provides 8 digital station ports (Ports 1-8); and supports (1) of the following optional trunk cards: ATM4, BRI4 (supports 2 BRI trunks via ports 9 & 10), BRI-8 (supports 4 BRI trunks via ports 9-12), or a PRI/E1. This card supports only the 1400 and 9500 series telephones. Note - each BRI trunk provides 2B+D digital channels.
· Analog "POTS" telephones 35 1400 series telephones The following 1400 series telephones are supported. · 1416 Display Telephones · 1408 Display Telephones · 1403 Display Ttelephone · DBM32 Button Module Programmable Buttons As well as the usual dialing keys, Avaya 1400 digital telephones have dedicated function buttons like Mute, Volume, Hold, Conference and Transfer. In addition to these, there are keys that can be programmed with a range of selected special functions.
9500 series telephones The following 9500 series telephones are supported. · 9504 Display Telephone · 9508 Display Telephone · BM12 Button Module 9504 9508 BM12 Programmable Buttons The Avaya 9500 series telephones are “paper label free”, providing programmable labels in the display. The 9504 has 4 buttons (with Red & Green LED’s) and has 2 “pages” providing a total of 12 programmable buttons.
· M-Series Telephones: M7324, M7310 and the CAP/KLM Button Module Wireless Telephones T7406E Wireless Digital Mobility 7400/4100 Series Wireless Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 61 Issue 22.a.
Note : For further details on the telephones, please refer to the telephones chapter. Analog "POTS" telephones The system supports a wide variety of industry standard analog telephones and devices, for example: fax machines, credit card readers; wireless headsets, cordless telephones. Analog devices are connected to the system: · To one of the analog ports on the Combination Card · Via a Phone 2 or Phone 8 Module The major features work the same, regardless how they are connected: e.g.
By using the system hyperlinks, you are able to quickly and easily administer the Norstar Version system in a short time. Further details can be found in the IP Office Norstar Version Manager documentation guide posted on the Avaya Support website. System Features The system provides the majority of the feature set that the Norstar PARTNER ACS R8 supports. A listing of the built-in features is detailed below. Feature descriptions can be found on the following pages.
Automatic Extension Privacy Extension Hunt Groups SD Card Startup / Shut Down via TUI Auto Dialing Extension Name Display SMDR Automatic Line Selection Fax Machine Extensions Speed Dial Features Automatic VMS Coverage Feature Button Station Lock/Unlock Backup Failure Alarm Flexible Dial Plan Sub-Menus (see Auto Attendants) Backup Programming Automatic Group Calling – Ring/Page System Password Backup Programming Manual Group Hunting – Ring/Voice Signal System Groups Bridging (Joining Cal
Wake-up Service 911 Emergency Dialing 911 Emergency Dialing can be made from any extension, regardless of any restrictions. Abbreviated Ringing This feature activates or deactivates Abbreviated Ringing at the system telephone at a specific extension. When you are on a call and Abbreviated Ringing is Active, any incoming call rings only once.
The System Administrator can create up to eight Disallowed Phone Number Lists of up to 10 telephone numbers each. Allowed and Disallowed Phone Numbers can be up to 12 digits long and may include 0–9, #, *, and ‘hold’ (a wildcard character, displayed as “!”). Attendant Positions Extension 10 and Extension 11 serve as system attendant positions. TUI System Administration can only be done at these extensions. Night Service and Unlock capabilities can only be initialized from Extension 10.
For extensions with analog telephones, set Automatic Line Selection to intercom first. This enables analog telephones to access system features, including intercom calling. When users lift the handsets on analog telephones, they hear intercom dial tone. To access an outside line, they must dial 9.
Call Waiting Call waiting applies to analog, single line telephones, and applies to the following types of calls: · Intercom calls · Transferred calls · Forwarded calls · Covered calls · Outside calls (if the extension has a line appearance of the line) · Voice Signaled calls Caller ID Features The following Caller ID features are supported: · Caller ID Inspect (FEATURE 17) Allows you to view Caller ID information for a second call, without disconnecting the current call or putting it on hold.
Dial Code Features · ‘F’ represents the FEATURE button. · ‘I’ represents the INTERCOM button. · ‘XX’ represents a system extension number. · ‘PP’ represents a Personal Speed Dial code. · ‘G’ represents a single-digit group number. · ‘LL’ represents a system line number.
SD Card Serial Number F592 F9*82 System Speed Dial F6XX (00-99) F06XX (00-99) Personal Speed Dial FXX (80-99) F*4XX (80-99) DND Override Numbers F7XX (00-19) F07XX (00-19) Call Transfer Fixed Button F70 I* + XX F66 + XX (new) Transfer + XX F74 (new) Voice Announce to Extension Call Park to own Extension Direct Inward Dialing (DID) Use this feature to have Direct Inward Dialing (DID) numbers on a PRI / T1 or SIP line routed automatically to a specific extension, hunt group, or calling gro
Do Not Disturb Exceptions Allows a user to input a list of up to 20 telephone numbers and/or internal extension numbers that will ring at the users’ station when Do Not Disturb is activated. Doorphones A doorphone is usually placed near an entrance, to screen visitors. You can connect up to two doorphones to the system. Emergency Phone Number List Create a list of up to 10 telephone numbers that all users can dial regardless of dialing restrictions, provided they have access to an outside line.
Group Pickup Use this feature to answer any outside, intercom, or transferred call ringing at an extension in a Pickup Group (where G is a Pickup Group number from 1–4). When a call rings at an extension that is in a Pickup Group, you can answer the call at any extension without knowing which extension or line is ringing and without being in the same Pickup Group. The system can have up to four Pickup Groups.
Line Coverage Extension Use this feature to identify an extension as the “owner” of a specific outside line, so the extension can activate Call Coverage or VMS Cover for that line. Line Ringing Options This feature specifies the options: Immediate Ring, Delayed Ring or No Ring for incoming calls on a line appearance programmed on the extension. Log All Calls Up to 3 extensions can be designated to log all calls, both answered and unanswered, regardless of where they terminated in the system.
PBX Mode The system can operate in Key System mode (default) where all lines appear on all telephones; or can be administered to operate in PBX-mode. PBX-mode provides 3 Intercom buttons per telephone which work similar to System Access buttons (provides intercom dial tone, d1al 9 to access an outside line). Note: On PARTNER ETR sets, the system provides 2 Intercom buttons per telephone. Personal Line Termination Allows you to assign a line / lines to specific extension / extensions.
Remote Access to the Built-in Modem This feature allows for unattended access to the built-in modem (x76) by calling into the system: – By a DID number, or – By transferring to the modem via the Automated Attendant. When an Automated Attendant Selector code with the "Transfer To Number" action has the modem as its destination, the system will transfer the call to the built-in modem. Ring on Transfer This is used to specify what the caller hears while they are being transferred.
Station Message Detail Reporting (SMDR) SMDR is a call reporting feature that provides records of call activity. It is commonly used in many types of business, including Legal, Contact Centers, Sales and Real Estate. Call reporting information allows users · Detect any unauthorized calls. · Bill clients or projects. · Bill back by department. · Reduce telephone costs by identifying the need to change telecommunications services · Print Caller ID information.
Unique Line Ringing (#209) / Override Line Ringing This feature allows users to differentiate by sound which line is ringing by assigning a ring pattern to it. Once a ring pattern is assigned to a line, incoming calls on that line ring with the assigned ring pattern. – 8 ring patterns are available. – Unique Line Ringing does not apply to DID calls because the channel used is not guaranteed. – The default is pattern 1.
· § The system will make up to 3 attempts (in 5-minute intervals) to contact the user. § After 3 attempts, outcalling notification will cease until another new voice message arrives. Phantom Mailboxes o Provides voice mailbox support for all extensions (10-57), without requiring the physical hardware to be present. Extensions without hardware are called phantom extensions. § o Calls to a phantom extension go directly to voice mail.
· Fast Forward, Rewind, Replay and Skip capability · Voice Mail to e-mail capability · Remote message retrieval · Visual Messaging (on digital telephones only) Wake-Up Service This feature allows a system phone (x10) to set a Wake-up Call on behalf of another user. • When a Wake-up Call is scheduled, the system will place an intercom call to the target extension at the scheduled time. – Wake Up calls ring for approximately 30 seconds (and overrides DND).
Code Feature Code Feature #311 External Hotline #612 Contact Closure Group #316 Call Waiting #613 Contact Closure Operation Type #317 Caller ID Log Answered Calls #617 Loudspeaker Paging Line #318 Caller ID Call Log Line Association #728 System Reset—Programming Saved #320 Call Coverage Rings #730 Remote Administration Password Centralized Telephone Programming Extensions 10 and 11 can program other extensions on the system from their telephones.
Chapter 4. IP Office Platform Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 81 Issue 22.a.
4. IP Office Platform IP Office is a modular communications solution that scales from 2 to 384 extensions on a single platform. IP Office supports up to 32 sites and 1000 users in a multi-site network with resilient and redundant capabilities. It provides a hybrid PBX with both Time Division Multiplexing (TDM) and IP telephone and trunk support that can be used in either mode or both concurrently.
· Audio input port for external music on hold source · 48 Data channels · Up to 40 VoiceMail Pro ports · Two 10/100 switched Ethernet ports (Layer 3) Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 83 Issue 22.a.
IP500 Base Cards The IP500 control unit has 4 slots for the insertion of cards. These cards can be divided into two types; base cards and trunk cards. Base cards include a front panel and ports for cable connections. Trunk cards can be added to a base card in order to provide additional facilities (typically trunk connections).
Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 85 Issue 22.a.
IP500 Digital Station 8 Card This card provides 12 RJ45 ports. The first 8 ports are DS ports for the connection of Avaya digital telephones other than IP telephones. The card can be fitted with an IP500 trunk card, which then uses the additional 4 RJ45 ports for trunk connections. A variant of the digital station card, Digital Station TCM8, supports select Nortel digital telephones. Refer to Telephone section for details. · This card accepts one IP500 trunk card of any type.
Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 87 Issue 22.a.
IP500 ETR 6 port Phone Card This card provides 6 ETR ports for the connection of ETR 6/18/34 D, Euro-Style and Refresh digital telephones as well as 3910/3920 wireless telephones. The card can be fitted with an IP500 trunk card, which then uses the additional 4 RJ45 ports for trunk connections. A maximum of three of these cards is allowed in the IP500 V2 chassis. This card · accepts one IP500 trunk card of any type. When fitted with an Analog Trunk card, it provides a single power-fail port.
IP500 Combination Card with 2 BRI trunks This card works in the IP500 V2 only and provides · 2 BRI trunk ports (4 channels). · 2 Analog extension ports for the connection of analog telephones. · 6 Digital Station (DS) ports for the connection of Avaya digital telephones · 10 VCM channels to support IP telephones or voice networking This card already includes an IP500 trunk card, therefore no additional trunk card is possible. it provides a single power-fail port (either port 7 or port 8).
IP500 4-Port Expansion Card · This card provides connectors for 4 additional expansion modules. · The 4-port expansion card must be inserted in slot 4 of the control unit. · It is not possible to connect a trunk card to the 4-port expansion card. IP500 Legacy Card Carrier This card allows a variety of IP400 trunk or VCM cards to be used with the IP500 control unit. The front of the card includes a number of panels that can be snapped off to match the ports available when an IP400 trunk card is fitted.
IP500 Trunk Cards IP500 trunk cards can be fitted to existing IP500 base cards to provide support for trunk ports. The trunk card uses the ports provided on the base card for cable connection. The addition of an IP500 trunk card is supported on IP500 Digital Station, IP500 Analog Phone and IP500 VCM base cards. They are not supported on the IP500 Legacy Card Carrier base card. For those base cards that support trunk cards, there are no restrictions on the combination of card types.
IP500 BRI Trunk Card (Euro ISDN) This type of card can be added to an IP500 Digital Station card, IP500 Analog Phone card, TMC8 card or IP500 VCM card. It allows that card to then also support up to 4 BRI trunk connections, each trunk providing 2B+D digital channels. The card is available in 2 port (4 channels) and 4 port (8 channels) variants. The ports on IP500 BRI cards can be individually configured to operate as an S-interface (S0 mode).
External Expansion Modules Each of these modules may be used with the IP500 · IP500 Phone Expansion Module 95 Available in two variants for 16 or 30 analog extensions with calling line presentation. · IP500 Digital Station Expansion Module 94 Available in two variants for 16 or 30 digital extensions for Avaya series digital telephones or select Nortel digital telephones (Digital Station 16A and Digital Station 30A variants used with Nortel telephones with IP Office Release 7.
IP500 Digital Station Module This expansion module provides additional Digital Station (DS) ports for selected Avaya 1400, 2400, 4400, 5400, 9400, 9500, 6400, T3 (EMEA only) Series telephones and 3810 wireless telephones (North America only). The IP500 Digital Station module is available in several variants; 16 or 30 extensions, supporting IP Office telephones with RJ45 connectors and supporting Nortel telephones with RJ21 connectors. Refer to the Telephone section for Nortel phone support.
IP500 Phone Expansion Module This module provides additional analog telephone interfaces: · Two Wire. · DTMF signaling (No rotary or Loop Disconnect). · Time Break Recall (No Earth Recall). · Caller ID capable. · Message Waiting Indication (MWI) capable - High Voltage, Pulsed High Voltage, Line Reversal. The IP500 Phone module is available in 2 versions, giving 16 or 30 extensions. Telephones can be located up to 3280 feet (1km) from the control unit.
Chapter 5. Telephones Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 97 Issue 22.a.
5. Telephones The right phone for the User: With a wide choice of desktop telephones, supporting both digital and IP interfaces, Avaya IP Office has always the right phone for a user. The portfolio is further enhanced with solutions for in-building wireless mobility, both using DECT and WIFI technology as well as The IP Office Video Softphone.
Full-duplex speakerphone options are available for people that need a high quality personal speakerphone. All speakerphones are for personal use for one or two people sitting in front of the phone, not for a group-conferencing with people surrounding the phone. Access to telephones everywhere in and IP Office Network (SCN): With support of hotdesking across a large line of telephones, IP Office telephones are perfect in an environment where people change their workplace regularly.
9600 Series IP Telephones Avaya one-X Deskphone is a family of next generation IP telephones that delivers a new and unique communications experience to drive increased productivity. The Avaya one-X Deskphone family features an intuitive user interface which helps to make users proficient and confident in performing common telephone tasks such as setting up a conference call or completing a transfer.
These models support a dual position stand at approximately 40 or 60 . The display is fixed and is not adjustable like other 9600 Series IP Deskphones. The 9608 and 9611G do not support removable faceplates. Product Overview: 9608 9611G 8 8 Administrable buttons (3 pages) 24 24 Color No Yes 3.8 inch / 9.7 cm 3.5 inch / 8.
Common Features: · Display: 9608: Monochrome display – 3.2 inches x 2.2 inches (8.2 cm x 5.5 cm); 9611: Color display 2.8 inches x 2.1 inches (7.0 cm x 5.3 cm) Fixed Feature Buttons: 10 plus Four-way navigation cluster button. · Volume up/down (separate volume levels for the handset, speaker, and ringer), Mute button (LED), Speaker button(LED), Headset button(LED). · Avaya Menu button (browser, options and settings access), Telephony application button – to return to main telephone screen.
· 802.1X (MD-5) · SNMP Support: Yes. · IP Address Assignment: Static or dynamic IP address assignment. · Ethernet Ports: 9608: Two port full-duplex 10/100 BaseT Ethernet switch for PC pass-through connection. 9611: Two port full-duplex 10/100/1000 BaseT Ethernet switch for PC pass-through connection. 9621G and 9641G The color touch-screen models, the 9621G and 9641G, evolve the user experience of the 9600 Series with a touch interface.
Applications Buttons Contacts, Home, History, Message, Phone, Forward Contacts, Home, History, Message, Phone, Forward Volume, Mute, Headset, Speaker Volume, Mute, Headset, Speaker Customizable Faceplate Yes Yes Bluetooth Interface No Yes 0 3 Other Keys Maximum Button Modules (12 and 24 buttons) Note: Wideband currently not supported when telephones are used with IP Office: Works on: IP Office Communication Manager (IP500/IP500 V2) 9621 9641 Common Features: · Display: · 9621: Color touc
· Mounting: Desk or wall mountable. · Adjustable Desk Stand: Yes Reversible wedge stand for desktop or wall-mount use and dual-position flip stand IP-Details: · Power Supply: IEEE 802.3af Power over Ethernet (PoE) or individual power supply unit · Power Class: PoE Class (IEEE 802.3af) registers as class 2 device · Codecs: G.711, G.729a/b. ready for G. · Supported Standards including Quality of Service: · TCP/UDP/RTP/RTCP/SRTP · RSVP · LLDP/LLDP-MED (inc VLAN assignment) · ARP/DNS · 802.
Product Overview: 9504 9508 4 8 Administrable buttons (3 pages) 12 24 Number of display Lines 4 8 4-line . 3.8 inch / 9.7 cm 4 4 Dual Position Stand Yes Yes Speaker/handsfree Yes Yes.
· Contacts button, history (Call log) button (LED), quick-access voicemail Message button with LED and corner message indicator. · Programmable /Contextual buttons: · 9508: 24 - in 3 switchable display pages of 8 matching the 8 physical display buttons. All 8 buttons with Dual LED indicator · 9504: 12 - in 3 switchable display pages of 4 matching the 4 physical display buttons. All 4 buttons with Dual LED indicator · 4 contextual softkey buttons. Context sensitive allocation of e.g.
Works on: Up to three modules to be connected 9608 9611 9621 9641 9504 9508 · Programmable /Contextual buttons: · 24 administrable keys/functions accessible · 12 physical keys with LCD labels and dual LED · Quick-labeling key plus left/right page-key · Color: gray. Note: when 9508 is used, a separate power supply is needed to power the module.
· The 1403/1603 phone is designed for the Walk Up user and basic Everyday user. For a Walk Up scenario, the 1403/1603 is used common areas in offices, stockrooms, lobbies, or drop-in desks. Users can be building visitors, employees, or even customers who need a phone with a simple, familiar user interface.
1603 and 1603SW IP Telephone 1403 Digital Telephone This telephone is best suited for the Walkup and Basic Everyday user. Works on: 1603 1603 SW 1603-I 1603SW-I 1403 IP Office Communication Manager (R5 and later) (R5 and later) On the 1600 line, only the 1603-I/603SW-I versions with improved display are available. The Avaya 1403/1603 supports 3 line appearances. Each of the buttons includes dual LEDs (red, green) providing explicit status for the user.
· Programmable/Contextual buttons: 3. o 3 line appearance key buttons – with dual LEDs (red, green) and paper labels (Printing tool available). · Key Labels: Icons and text used on fixed feature keys. · Speakerphone: Two-way handsfree speaker and microphone. · Hearing Aid Compatible: Yes - ergonomic hearing aid compatible handset also supporting TTY acoustic coupler. · Message Waiting Indicator: Yes - also useable as a ringing call alert indicator. · Personalized Ring Patterns: Yes - 8.
1608 IP Telephone 1408 Digital Telephone This telephone is best suited for the Everyday user. Works on: 1608 1608-I 1408 IP Office Communication Manager (R5 and above) (in future) On the 1600 line, only the 1608-I version with improved display is available today. The Avaya 1408/1608 supports 8 line appearances / feature keys. Each of the buttons includes dual LEDs (red, green) providing explicit status for the user.
o Contacts button, Call log button, Redial button, quick-access voicemail Message button. · Programmable/Contextual buttons: 11. o 8 line appearance/feature key buttons – with dual LEDs (red, green) and paper labels (Printing tool available). Note: For typical installs, the first 3 buttons are reserved for standard call appearances; a minimum of 2 call appearance buttons is needed for standard operation. o Three contextual softkey buttons. · Key Labels: Icons and text used on fixed feature keys.
1616 IP Telephone 1416 Digital Telephone This telephone is best suited for the Receptionist/Assistant User. Works on: 1616 1616-I 1416 IP Office Communication Manager (R6) (in future) On the 1600 line, only the 16016-I version with improved display is available today. The Avaya 1416/1616 supports 16 line appearances/feature keys on the phone itself – and up to 3 x 32-button expansion modules, providing access to a total of 112 line/feature keys or speed dial buttons.
o Volume up/down (separate volume levels for the handset, speaker, and ringer), Mute button, Speaker button, Headset button. o Avaya Menu button (options and settings access), Telephony application button – to return to main telephone screen. o Hold button, Conference button, Transfer button, Drop button. o Contacts button, Call log button, Redial button, Quick-access voicemail Message button. · Programmable/Contextual buttons: 19.
Language Support: · 1416/1616: Supports the following languages: English, French, Spanish, German, Italian, Dutch, Portuguese and Russian (English and 4 of the other languages at once in the phone). Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 116 Issue 22.a.
BM32 Button Module for 1616 IP Phones DBM32 Button Module for 1416 Digital Phones The DBM32/BM32 Button Module extends the number of feature buttons on your Avaya 1416 Digital/1616 IP Telephone. It provides 32 additional buttons all with dual LEDs (red, green) for easy visibility. Up to 3 DBM32/BM32 button modules can be connected to a 1416/1616 phone. The total number of DBM32/BM32 button modules supported on one IP Office system is 32, subject to the total system limits.
Other phone lines supported on IP Office The following telephones are supported also on IP Office but not all of them are available as new telephones, e.g. the 5600 line of telephones has been discontinued. Before offering a specific phone please check about availability. The information below about availability is accurate at the launch date of IP Office Released 7 but might change before this product description is updated.
9620L, 9620C IP Telephones Avaya 9620 IP Telephones are specifically designed for the everyday telephone user – those who typically rely on multiple communications tools such as e-mail and instant messaging (IM), yet still require a high quality and intuitive telephone for voice communications.
· 12 virtual Appearance/Feature buttons, accessible through navigation cluster. Three features shown at a time with three LED indicators. · Key Labels: Icons and text used on fixed feature keys. · Features Menu: Mobile cell phone style menu with access to most often used features like Call Forwarding, Park, Settings etc. On screen status indication for activated features like call forwarding.
9630, 9640, 9640G Telephone Smart, sleek, stylish and highly functional, the Avaya 9640 IP Telephone is designed for the Essential user, those for whom the telephone is essential in order to perform their jobs. Workers who conduct much of their business on the phone — moving from one call to the next.
· Features Menu: Mobile cell phone style menu with access to most often used features like Call Forwarding, Park, Settings etc. On screen status indication for activated features like call forwarding. · Speakerphone: Full duplex speakerphone · Hearing Aid Compatible: Yes - ergonomic hearing aid compatible handset also supporting TTY acoustic coupler. · Message Waiting Indicator: Yes - also useable as a ringing call alert indicator. · Personalized Ring Patterns: Yes - 8. · Headset Socket: Yes.
9650, 9650C IP Telephones Smart, sleek, stylish and highly functional, the Avaya 9650 IP Telephone is designed for the Essential and Navigator user profiles who need one touch access to features and bridged appearances of team/Partner buttons. Building receptionists, executive admin staff are examples of Navigator users who answer incoming calls, transfer customers to other extensions and monitor several bridged appearances throughout the day.
· 8 Additional self-labeled Appearance/Feature buttons with LED with direct access to 2*8 Appearances/Features. · Key Labels: Icons and text used on fixed feature keys. · Features Menu: Mobile cell phone style menu with access to most often used features like Call Forwarding, Park, Settings etc. On screen status indication for activated features like call forwarding.
Accessories SBM24 Adapter Module The SBM24 Expansion Module is an optional device that extends the number of call appearances and Feature buttons available on the telephone. The SBM24 Expansion Module is supported on the 9630, 9640 & 9650 IP telephones and provides 24 additional programmable buttons - to be configured as call appearances, bridged appearances, or feature keys. A maximum of three SBM24 modules are supported on a single phone. · 24 programmable call appearance/feature keys.
Bluetooth Adapter The Bluetooth Adapter for 9600 Series IP Telephones allows Bluetooth communications devices such as headsets to interoperate with 9600 Series telephones. The adapter allows highly mobile workers to use the same Bluetooth headset with their 9600 Series Deskphone as they use with their cell phone.
5402, 5602 SW, 2402, 4602 SW Telephone These telephones are best suited for the Walkup User. Telephone Works on IP Office 5402 5602 SW 2402 4602 SW Works on IP Office and Communication Manager * *Early 2402 telephones can make and receive call but the display will not function. Note: The 5602 SW and 4602 SW telephones are supported by IP Office Release 6 but are no longer available for new sales. Common Features: · Display: 2 lines x 24 characters.
Requirements for 5402 and 2402: · Connect to: Digital Station (DS) port. · Power Supply: From phone system. Requirements for 5602 SW and 4602 SW: · Power Supply: IEEE 802.3af Power over Ethernet (PoE) or individual power supply unit (Avaya 1151 series). · Codecs: G.711, G.729a/b. · QoS Options: UDP Port Selection, DiffServ and 802.1p/q (VLAN) · SNMP Support: Yes. · IP Address Assignment: Static or dynamic IP address assignment.
5410, 5610 SW, 2410, 4610 SW Telephones These telephones are best suited for the Receptionist/Assistant User. Telephone Works on IP Office Works on IP Office and Communication Manager 5410 5610 SW 2410 4610 SW Note that 4610, while supported on IP Office R6, is not longer available for new sales Common Features: · Display: 5 lines x 29 characters (168 x 80 pixel 4-grayscale). · Fixed Feature Buttons: 10 - Conference, Headset, Transfer, Drop, Redial, Speaker, Hold, Mute, Volume Up, Volume Down.
Special Features for the 5410 and 2410: · Messages Button: Dedicated button to collect voicemail. Requirements for 5410 and 2410: · Connect to: Digital Station (DS) port. · Power Supply: From phone system. Requirements for 5610 and 4610: · Power Supply: IEEE 802.3af Power over Ethernet (PoE) or individual power supply unit (Avaya 1151 series). · Codecs: G.711, G.729a/b. · QoS Options: UDP Port Selection, DiffServ and 802.1p/q (VLAN) · SNMP Support: Yes.
5420, 5621, 2420, 4621, 4625 Telephones These telephones are best suited for the Executive User and with the optional EU24 Button Module good for the Receptionist/Assistant User. Telephone Works on IP Office Works on IP Office and Communication Manager 5420 5621 SW 2420 4621 SW 4625 SW Note that 4621 and 4625, while supported on IP Office R7, but are not longer available for new sales. Common Features: · Display: 7 lines x 29 characters.
Special Features for the 5420 and 2420: · Messages Button: Dedicated button to collect voicemail. Requirements for 5420 and 2420: · Connect to: Digital Station (DS) port. · Power Supply: From phone system. Requirements for 5621 SW, 4621 SW, 4625 SW: · Power Supply: IEEE 802.3af Power over Ethernet (PoE) or individual power supply unit (Avaya 1151 series). · Codecs: G.711, G.729a/b. · QoS Options: UDP Port Selection, DiffServ and 802.1p/q (VLAN) · SNMP Support: Yes.
EU24 and EU24 BL Expansion Modules The EU24/EU24BL are phone expansion modules that work in association with a 5420, 5620/1, 2420, 4620/1, 4625 telephones. They provide an additional 24 programmable buttons with associated display label and status icons. Only one EU24 can be used per phone. The EU24BL has a backlight and is for use with the 4621 and 5621 only.
1100 and 1200 IP Phones The 1100 IP telephones are inherited from the Norstar and BCM product line. These telephones are supported on the BCM platform using “Unistim” protocol. On IP Office these telephones are supported using the SIP protocol. SIP software can be downloaded onto those telephones when they get connected to IP Office. When used with IP Office, the telephones need an “Avaya IP phone” license like any other Avaya IP phone. No other license is needed (e.g.
algorithm used by the Avaya Ethernet Switches. Desktop, rackmount and stackable options are available which provide a cost-effective way to centralize power to the IP telephones. This approach delivers carrier-grade reliability by enabling redundant power resources located at the wiring closets to provide emergency backup power to these IP telephones located across the network.
Feature Details F*0 – Button query (also allows DN query via I/C button) supported F*1, F*2, F*3 – Self-admin button programming supported F*6 – Self-admin ring type function supported on the phone but not using the feature code F*7 – Self-admin contrast function supported on the phone but not using the feature code F*80 – Self-admin ring volume function supported on the phone but not using the feature code F0 – Speeddial supported F3 – Conference supported F4 – Call Forward, F#4 cancel sup
Avaya IP Phones 1120E, and 1140E IP Phone 1120E IP Phone 1140E The AVAYA IP telephones 1120E and 1140E offer an IP desktop solution that is optimized for Web-centric applications such as phone support, and other multimedia options. They feature Gigabit Ethernet, USB connectivity, and an ergonomic design and cable management that make them easy to set up and maintain. The 1120E and 1140E IP telephones are supported on IP Office R6.
· XAS/G-XAS supports data applications and web browsing · USB port for enhanced navigation and productivity · Visual Alerting and Feature Status Indicator Lamps · Expansion Module/Console Port · Integrated headset port for optional wired Headset · Active Ethernet link LED indication · Secure Tools Menu facilitates preferences & administration · Global Character Sets · 802.
IP Phone 1220 with LED expansion module IP Phone 1230 The IP Phone 1200 series, a group of IP telephones Launched with BCM are now also available with IP Office. They are tailored for the SMB market. The 1200 series provides a range of different telephones designed to address the needs of the SMB market with a broad feature set at competitive prices. IP Phone 1220 is an intermediate IP phone targeted at most SMB employees. The IP Phone 1230 is a premium IP phone for managers and advanced/power users.
LCD IP Key Expansion Module LED IP Key Expansion Module The IP Phone 1200 Series includes two Key Expansion Modules to provide flexibility for adding more keys to the IP Phone 1220 and IP Phone 1230. The extra keys can be used for additional line appearances or to add often-used features for quicker access. The keys can also be programmed as auto-diallers for one-touch calling, and will provide busy lamp field indication for users on the BCM system.
· External ringer interface – receives alerting signals that are routed to the external ringer jack as well as to the speaker in the telephone. This alerting signal can be amplified and connected to external speakers to provide an auxiliary ringer function for the telephone. The external speaker is connected with a two-wire modular telephone cord to pins 3 and 4 of the external ringer jack.
Overview of T7000 The T7000 telephone is an entry-level digital set for basic low-use office environments. It has four programmable feature keys. It does not have display buttons (soft keys), and it does not support headset or Handsfree. The T7000 is used primarily in the EMEA (not available in North America).
· Twelve dial pad buttons · Volume control (rocker type) · Hold button · Release button · Feature button · One programmable button Loop Limits · Maximum loop length – 305 m (1000 ft) or 0.5 mm (24AWG) wire · Maximum loop length – 790 m (2600 ft) with SAPS option · Bridge taps – not permitted; loading coils – not permitted. Overview of T7208 The T7208 telephone is part of the Business Series Terminals portfolio.
Overview of T7316E The T7316E telephone is part of the Business Series Terminals portfolio. It has 24 programmable buttons and a 2 x 16 character alphanumeric display that is menu driven and supported by three context-sensitive soft keys. The T7316E provides access to 24 memory buttons, 16 of which include multi-segment icons for fast and precise decision-making.
Overview of BST Central Answering Position (T7316E + T24) The BST Central Answering Position is an expandable desktop telephone that allows administrative assistants and emergency contact centers the ability to centralize and efficiently distribute calls. By attaching the T24 Key Indicator Module (KIM) directly to the T7316E, office administrators and emergency contact centers can transform the pace and efficiency of their operations while maintaining an exceptional level of customer service.
of the same features found on the Business Series Terminals The Conferencing units connects to the same digital ports of IP Office that are also supporting BST terminals. IP Office supports a number of different button modules to provide telephones with additional programmable buttons. The limits stated below are those applicable for the IP Office 4.2 2Q 2009 maintenance release and higher. · BM32: (1616) Up to 32 BM32s supported (32 buttons each, up to 1024 buttons).
T3 Telephones The T3 range of digital Upn and IP telephones provide European style with context sensitive displays and are available in select European countries only.While the digital version is currently available, the IP version is no longer sold new. We recommend to use the 9600 line IP telephones instead. T3 Compact This telephone is best suited for the Walkup User. It is available in Europe only.
· 802.3 Flow Control. Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 148 Issue 22.a.
T3 Classic This telephone is best suited for the Everyday User. It is available in Europe only. Note that the T3 IP Classic is no longer available for new sales Common Features: · Display: 4 lines x 26 characters · Fixed Feature Buttons: 5 preprogrammed keys with printed text labels and 2 for Audio Volume control · Programmable Feature Buttons: 6 preprogrammed keys with indicators and printed text labels, 4 programmable keys with printed text labels · Speakerphone: Two-way handsfree speaker and microphone.
T3 Comfort This telephone is best suited for the Executive as well as the Receptionist/Assistant User. It is available in Europe only.
T3 DSS Expansion Modules The T3 DSS Module is a phone expansion module that is compatible with all T3 Upn and T3 IP Telephones except the T3 IP Compact. Each module provides an additional 36 programmable buttons with associated printed text labels and indicators, and can be programmed for lines, groups or speed dial numbers. 3 DSS Modules can be added to each T3 phone. Power is provided by T3 Upn telephones, but an external power adapter is needed for each DSS module when used on T3 IP telephones.
· VPN phone functionality on all supported 9600 telephones. VPN functionality is a integral part of the 9600 software and does neither require a separate software load nor does it require a license. Wireless - DECT R4 The Avaya DECT R4 solution delivers the productivity-boosting benefits of IP and wireless communications across multiple offices in a convenient, lightweight handset. It provides businesses with a highly functional wireless solution with the ability to scale to support large numbers of users.
Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 153 Issue 22.a.
System Overview The complete DECT R4 solution, including the new R6 components, consists of the following: · Two wireless handsets (3720 and 3725) plus a line of accessories. · Two 8-channel radio base stations (with internal and external antennas) with IP interface for usage with IP Office. · A 4-channel Compact base-station for small installs, up to 5 can be used per system.
IP DECT Radio Base Station (RBS) The DECT R4 Radio Base Stations are used with IP Office only. It connects directly to a LAN switch using Ethernet cabling. The DECT R4 Radio Base Stations can either be powered by Power-over-Ethernet or by using external power supplies that are available as accessories. Each standard DECT R4 Radio Base Station can handle up to eight concurrent calls while each Compact Radio Base Station can handle up to 4 concurrent calls.
DECT Feature Overview Given the degree of integration available to wireless users with DECT, there are a variety of means by which calls can be routed to wireless handsets: · Handover While in motion, the handset performs continuous measurements to determine which DECT R4 base station has the strongest signal. The one that can be best received is defined as the active Base station.
DECT R4 Inbuilding Wireless Server (AIWS) The Avaya Inbuilding Wireless Server enhances the functionality of the DECT R4 with additional functionality such as IP Office and LDAP directory access, centralized management and software update as well as handset to handset SMS plus basic web messaging. Avaya In-Building Wireless Server (AIWS) is a server for handling wireless services and messaging. It runs on a solid state embedded Server (AIWS Hardware).
DECT R4 Accessories In addition to the standard chargers, a number of high functionality chargers exist: · Basic Charger · Charges one DECT phone (3720 and 3725) · Charge time: 4 hours. · Advanced Charger · Charges one DECT phone (3720 and 3725) · Supports easy replacement of telephones · Connected to configuration tool PDM (Portable Device Manager) via USB or Ethernet · Charge time: 4 hours.
· Portable Device Manager Software to be used in combination with Advanced or Rackmount Charger in order to Manage the 3720 and 3725 phone: · Requirements: Windows XP® Professional, Service Pack 2 (SP2) or Windows Vista® Business operating system, Sun Java Runtime Environment (JRE) 6 or later, Acrobat Reader 5 or higher. · Other accessories · Handset Basic Belt Clip · Handset Swivel Belt Clip · Handset Leather Case (3720 and 3725) · Handset Security Chain Product Description IP Office Release 7.
Wireless - Avaya IP DECT IP-DECT, while fully supported on IP Office R7, is no longer available for new sales or upgrades. The IP DECT solution delivers the productivity-boosting benefits of IP and wireless communications across multiple offices in a convenient, lightweight handset. It provides businesses with a highly functional wireless solution with the ability to scale to support large numbers of users. This system also supports users in different offices connected via a WAN.
*May be limited by the available VCM voice compression channels for calls to non-IP destinations. Wireless - WiFi (802.11) The Avaya IP Wireless solution offers an advanced Voice over IP (VoIP) client for wireless networks. This solution allows SME's to take advantage of the cost savings and simplified management of a converged voice and data infrastructure. 3616/20/26 Supported but not longer available TFTP Server Avaya IP Office IP Connection 802.
Standards based Quality of Service support Since Summer 2010 IP Office R6 Maintenance release a new software was made available for the 3641 and 3645 handsets. This software allows to use open standard Quality of Service mechanisms based on WMM standards. Wi-Fi Multimedia (WMM) is a specification and certification program created by the Wi-Fi Alliance, based upon the Enhanced Distributed Channel Access (EDCA) mechanism defined in the 802.11e standard.
Avaya Voice Priority Processors The Avaya Voice Priority Processor (AVPP) is an Ethernet LAN appliance that works with access points to provide Quality of Service (QoS) on the wireless LAN. All packets to and from the wireless telephonespass through the AVPP and are encapsulated for prioritization as they are routed to and from IP Office. AVPP is fully compliant with the IEEE 802.11a/b/g standards. AVPP is required for QoS because the current IEEE 802.
3616 Wireless Telephone While no longer available, this WiFi telephone is still supported on IP Office Release 6. The Avaya 3616 IP Wireless Telephone is a WiFi (802.11b) telephone that runs using H.323. The 3616 supports the following features: · Lightweight innovative design . · Simple to use. · 802.11b standard-compatible. · Radio Frequency 2.4000 – 2.835 GHz (SMI). · Transmission type Direct Sequence Spread Spectrum (DSSS). · FCC certification Part 15.247. · Management of telephones via DHCP and TFTP.
3626 Ruggedized Wireless Telephone While no longer available, this WiFi telephone is still supported on IP Office Release 6. The Avaya 3626 Wireless Telephone is a WiFi standard (802.11b) telephone that runs using H.323. The 3626 164 supports all of the features of 3616 with the following differences: · Designed for industrial environments. · Ruggedized durable design. · Push-to-talk (walkie-talkie) feature for broadcast communications between employees. Note: 3626 supports both R1.0 and R2.
3641 Ruggedized Wireless Telephone The Avaya 3641 Wireless Telephone is a WiFi standard (802.11a/b/g) telephone that runs using H.323. The 3641 supports the following features: · Slim lightweight design with large display. · Backlight display with Icons. · Simple to use with improved user interface. · Navigation and soft keys for simple access to frequently used operations. · Office-quality speakerphone for handsfree operation. · 802.11a/b/g standard-compatible. · Radio Frequency 2.4000 GHz (b/g) or 5.
3645 Ruggedized Wireless Telephone The Avaya 3645 Wireless Telephone is a WiFi standard (802.11a/b/g) telephone that runs using H.323. The 3645 supports all of the features of 3641 166 with the following additions: · Push-to-talk (PTT) functionality for workgroup communication · Enlarged earpiece for operation in noisy environments · Rubberized grips for improved ergonomics and durability Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 167 Issue 22.a.
3720 DECT This telephone is fully supported on the Avaya DECT R4 system. However, it can also be used on an Avaya IP DECT system in "GAP-mode" with functionality limited to standard calling functionality, DECT roaming and handover. Access to IP Office central directory as well as time of day update is not available in GAP-mode.
3725 DECT This telephone is fully supported on the Avaya DECT R4 system However, it can also be used on an Avaya IP DECT system in 'GAP-mode' with functionality limited to standard calling functionality, DECT roaming and handover. Access to IP Office central directory as well as time of day update is not available in GAP-mode. Standard DECT handset: · Color Display with Backlight and Icons · Loudspeaker / hands free · Build in Bluetooth 2.0, supporting the "headset" profile.
Avaya 3720 and 3725 DECT Handsets Feature Overview Keys: Display: Audio: Features Hardware: Telephone 3720 DECT Telephone 3725 DECT Telephone Keypad yes yes Hook on/off buttons yes yes Softkeys 3 3 Navigation cluster 4-way 5-way Volume buttons yes Mute button yes Alarm button yes Display, illuminated 112 x 115 pixels, Black and white Battery indicator yes Signal strength indicator yes Time and date display yes Handsfree yes, 2-way speakerphone Headset interface 2.
Localization: Telephone 3720 DECT Telephone 3725 DECT Telephone Weight 115 g (battery and clip included 130 g (battery and clip included) Belt clip options none, standard, swivel Supported languages English, Danish German Dutch Spanish English French Finnish Russian [2] French German Italian Norwegian Portuguese Spanish Swedish Downloadable language (one of 14[2]) Polish[2] Greek[2] Czech[2] Hungarian[2] Brasilian[2] Slovakian[2] Turkish[2] Russian[2] 1.
· WML (WAP access). · SMS/Messaging (not a feature of the legacy IP DECT system). Generally it is highly recommended to do a sample installation with one handset first before rolling out a larger set of DECT R4 handsets on a legacy IP DECT system Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 172 Issue 22.a.
3740 Ruggedized DECT This telephone is fully supported on the Avaya DECT R4 system. However, it can also be used on an Avaya IP DECT system in "GAP-mode" with functionality limited to standard calling · Black and white display with Backlight and Icons · Loudspeaker / hands free · Graphical user interface · Four way navigation key · 19 built-in UI languages. However, in some languages menu items may appear in the English language.
3749 Intrinsically save DECT handsets 3749 Intrinsically save DECT handsets This telephone is fully supported on the Avaya DECT R4 system. However, it can also be used on an Avaya IP DECT system in "GAP-mode" with functionality limited to standard calling functionality, DECT roaming and handover. Access to IP Office central directory as well as time of day update is not available in Color display with Backlight and Icons · Loudspeaker / hands free · Build in Bluetooth 2.0, supporting the "headset" profile.
Avaya 3720/3725/3740/3749 DECT Handsets Feature Overview Keys: Telephone 3720 DECT Telephone 3725 DECT Telephone 3740 DECT Telephone 3749 DECT Telephone Keypad yes yes yes yes Hook on/off buttons yes yes yes yes Softkeys 3 Navigation cluster Display: Audio: 4-way 3 4-way 4-way Volume buttons yes yes yes Mute button yes yes yes Alarm button yes yes yes Display, illuminated 112 x 115 pixels, Black and white 128 x 160 pixels, 64K colors 128 x 160 pixels, 128 x 160 pixel
Standby/Talk time No Bluetooth 160/16 hours 120/20 hours 150/18 hours 80/10 hours Standby/Talk time with Bluetooth n.a. 120/13 hours n.a. ??? Charge time 4 hours 4 hours 4 hours 4 hours IP 44 IP 65 IP 65 Dust/Liquid Protection level Ruggedness IEC 68-2-32, procedure 1, dropped 12 times from 1 metre Intrinsically save No design (for use e.g. in mining, chemical industry, gas-stations) No IEC 68-2-32, procedure 1, dropped 12 times from 2.
Supported Bluetooth Headsets on the 3725 and 3749 headsets: 3725 and 3749 have build in Bluetooth 2.0, supporting the "headset" profile. While others standard compliant headsets should work, Avaya has only tested a selected number.
· Listen-only handsfree speaker. · SOS Emergency key for speed dialing an emergency number. · Information key that can be used for: · Phone number lists and voice mail indication. · Information and speaker key flash when active. · 50 phone book entries in every handset · 10 possible ring tones with temporary mute. · 4-level signal strength display. · Speaker and handset volume, 3-levels and mute capability. · Manual and automatic key lock (1 minute timer). · Temporary ring tone muting. · Silent charging.
3711 IP DECT This telephone is fully supported on the Avaya IP DECT system. It is no longer available for new sales. However, it can also be used on the Avaya DECT R4 system in 'GAP-mode' with functionality limited to standard calling functionality, DECT roaming and handover. The built in feature list will not work on DECT R4. The 3711 phone supports the same features as the 3701 IP DECT handset but with the following differences: · Full handsfree speakerphone operation. · Headset connection (2.5 mm jack).
Digital Wireless 3810 Telephone Features · 2-line, 32 character Handset Liquid Crystal Display (LCD). · 10 hours of talk time, and 4 days of standby time. · 4 displayed operation modes indicating Talk, Ringer On/Off, Battery Low, and Message Waiting. · Single button access to fixed features – Hold, Transfer, Conference, and Redial. · 4 programmable buttons to access features on the PBX.
The Avaya 3810 is delivered as a single unit containing: · Base Unit. · Handset. · Telephone Cord. · Base Unit Power Supply Adapter. · Charging Stand Power Supply Adapter. · Rechargeable Battery. · Belt Clip. · Charging Stand. · User and Installation Guide. · Wall Plate Adapter. Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 181 Issue 22.a.
Business Series Terminal T7406E Cordless Telephone (not supported in EMEA) The T7406E Cordless Telephone is a desk-centric mobility solution, designed for use in a small- to medium-sized enterprise site, branch office or franchise site. The T7406E Cordless Telephone enables businesses to deliver better customer service while making employees more productive with workspace mobility. The T7406E is supported on IP Office modules also supporting the BST digital sets..
· OA&M Package · Service Tool (H/W & S/W) for handsets and repeaters · Deployment Tool Figure 1. Connection to IP Office Connection to IP Office is achieved by using one digital line per DECT phone. The same digital line interfaces are required that also support the BST digital telephones like the T7000 series of telephones.
Figure 3.Digital Mobility Controller 320/321 (DMC 320/321) The two levels of controllers allow customers to start small and grow their mobility solution to meet their needs today and tomorrow without being charged for additional equipment until the need arises. The DMC 080/081 will support up to eight handsets and two base stations. Two DMC 080/081 modules can be linked together, if incremental growth is required (2 DMC 080/081 linked together will support 4 base stations and 16 handsets).
Figure 4.Digital Mobility Base Station Digital Mobility Repeaters Each Digital Mobility repeater provides two or four channels and supports two or four simultaneous conversations while extending coverage from a base station by providing up to 50 percent additional mobility coverage. Up to six repeaters can be registered to a specific base station in order to further extend base station range. Repeaters are linked to the base station wirelessly, so no physical connection is required.
Digital Mobility Handset 7449 A classic high-quality rugged handset with a high level of functionality, targeted at office, hospital, and customer support centers. This handset has an IP 54 classification (protection against dust and splashing water). The 7440 is available in North America, and Argentina only. Equivalent handsets include the 4145 (EMEA and Hong Kong) 4146 (Australia and New Zealand), and 7444 (South America). .
Digital Mobility Software The Digital Mobility Solution is supported by an easy to use Operations, Administration, and Management (OA&M) software package, a Mobility Software Service Tool, and a comprehensive Deployment Tool.
VPN Phone Functionality VPN Phone is a full-featured IP Telephony solution that provides secure communication over public ISP networks to an IP Office system at the company headquarters. It is a software-only product that runs on the standard 5610/5620/5621 or 4610/21 IP telephones. In combination with one of these telephones and the most popular VPN gateway products, the software extends enterprise telephony to remote locations.
Analog Telephones As well as providing a lower cost alternative to system specific telephones, analog telephones can still deliver a high degree of functionality on IP Office. They are particularly appropriate in applications where users require lower entry costs and can be used with Phone Manager for a high proportion of call control. Analog telephones that are compatible with caller display functionality can display the telephone number of the calling party if available.
Avaya 6200 Analog Telephone (North America) The 6200 range of telephones are single-line analog telephones that require one tip and ring pair for operation. This series of telephones have a Ringer volume control on the side of the telephone and a Handset volume control on the front of the phone. They use DTMF dialing only and support the Positive Disconnect function.
Interquartz Gemini Phones (EMEA and APAC) Avaya have tested the new generation Interquartz Gemini analog telephones with IP Office to ensure that telephone and system are compatible. The Gemini telephones offer good value for money without compromising on quality. Their stylish design and rugged build quality make them a popular choice for buyers on a limited budget. For sales enquiries and product information contact Interquartz at avaya-enquiries@interquartz.co.uk.
CLI Feature phone 9335-AV All features of 9330-AV plus: · Caller ID with 80 memories (shows date, time and new/repeat/answered/unanswered calls) . · Large 3 line LCD display. · IP Office feature activation through programmable keys. · 100 name and number personal directory. · 20 lockable direct access memories. · Full handsfree working. · Headset port. · Switchable Time Break Recall 100 / 200 / 300 / 600 ms. · Call timer. · Alphanumeric keypad. · Last number redial with 5 memories.
Hotel Phone 9281-AV · Removable inlay card for personalized logo printing. · Triple standard message waiting light (high voltage, reverse polarity and voltage drop). · 10 non-volatile memories. · Ringer indicator light. · Ringer volume and pitch adjustment. · Last number redial and Recall button. · Hearing aid compatible. · Wall mountable – no additional bracket required. · ELR/TBR switchable. · MF Only. Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 193 Issue 22.a.
Doorphone Entry Systems for IP Office Doorphones offer convenience and security. Depending on the needs of the environment, door telephones may allow internal users to not only speak with someone who is outside, but also to easily allow the visitor entrance to the facility or residence. Doorphones can be connected to the Avaya IP Office base unit in a variety of ways, providing design flexibility based upon needs. All of the IP Office base units include an external output port.
Headsets Avaya offers ergonomically designed communication headsets and amplifiers for the Avaya IP Office telephones. This full line of professional and contact center solutions set the standard in sound quality and durability. Avaya headsets are designed for maximum, all-day comfort and are available in styles that suit nearly any wearer and any usage pattern.
Summary All Avaya telephones are designed to ensure that features and functions are easily accessible to the user ensuring that, through ease of use, the full benefits of the system are delivered to the desktop. The telephones that support handsfree operation are intended for individual use only, not for group and conference room operation. The telephones listed below are the preferred and premier range of telephones for use on the IP Office.
The following telephones are fully supported on IP Office R6 but are no longer available for new sales.
DMC 081 Digital Mobility Controller - International DMC 321 Digital Mobility Controller - International Digital Mobility 1.8 GHz solution - South America (1900-1930 MHz) Digital Mobility Base Station 14 Digital Mobility Repeater 24 Digital Mobility External Antenna 51 DMC 081 Digital Mobility Controller - International DMC 321 Digital Mobility Controller - International The following telephones are fully supported on IP Office R6 but are no longer available for new sales.
Chapter 6. Features Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 199 Issue 22.a.
6. Features IP Office provides a comprehensive telephony feature set to enable a fast and efficient response to a telephone call. Features such as Caller ID display and call tagging allow employees to see who is calling and who they are calling before they pick the call up. Client information can even be 'popped-up' on the user's PC. For those who are not tied to a desk, Wireless handsets and twinning offer mobility around the office.
Basic Call Handling Tones IP Office generates the correct user tones for the geography. These tones are generated for all IP Office extension types, analog, digital and IP. Supported tones are: · Normal, alternate, and secondary; depending on geography · Busy · Unobtainable · Re-order · Conferencing tone depending on geography Caller ID Feature · Display of the caller’s number on incoming calls, where supplied by the service provider. · Sending of calling number on outgoing external calls.
Hold Call Waiting Hold Call Waiting is a compound feature combining hold and answer and provides a convenient way to hold an existing call and answer a waiting call through a single button press. Hold Music (Music on Hold) The IP Office system supports up to 4 sources of music on hold – system sources which may be external: one system source plus 3 additional external sources using analog extensions. Internal (WAV) or tone plus up to 3 additional internal sources. The internal sources are .
Direct Inward Dialing (DID/DDI) This relies on the local telephone exchange passing all or part of the dialed number to the IP Office. This number can then be used by IP Office call routing software to route the call to an individual phone, or groups of telephones. This service is typically used to reduce the workload on a reception position by giving members of staff or departments individual numbers so they can be called directly.
Visual Voice Feature · Provides interface to voicemail through display and buttons e.g. Listen, Save, Delete, Fast Forward. Benefit · Quick access to voicemails and commonly used messaging features. Description You can access and control voice messages via the display on Digital or IP telephones. Visual Voice requires Preferred Edition or Essential Edition, and can only be used with large display LCD sets only from the 1400, 1600, 2400, 5400, 4600, 5600, 9500, 9600 and T3 series.
Advanced Call Handling Description In larger businesses or businesses with greater reliance on the telephone for internal and external communications some of the more advanced features will improve efficiency and customer service. Features like Pick-Up which permit users to take a call for a colleague who is temporarily away from their desk, or Absence Text which can quickly give information to internal callers about a person's availability.
Call Tagging Feature · Display a text message on the user's phone, Avaya one-X™ Portal for IP Office or Phone Manager, when a call is presented to it. Benefit · Provide additional information about the call. Description This feature is used to provide additional information about the call to the targeted user before they answer it.
Call Waiting A User may not want people calling them to receive busy tone if they are already on another call, but have the call receive ring tone and have some kind of alert that there is a call waiting. The user can then decide to finish or hold the current call and answer the one that is waiting. The amount of information that is available about the call that is waiting depends on the type of phone the user has, or if they are using Avaya one-X™ Portal for IP Office or Phone Manager.
Inclusion This feature enables selected users to intrude on calls that are already in progress. The intruding party intrudes on the existing call and all parties hear a tone. The speech path is enabled between the intruding party and the called user; the other party is forced onto hold and will not hear the conversation. On completion of the intrusion the called party speech path is reconnected to the original connected party. The feature is enabled or disabled on a per user basis through the Manager.
Relay On/Off/Pulse IP Office is fitted with two independent switch outputs for controlling external equipment such as door entry systems. Control of these switches is via allotted handsets allowing the switches to be opened, closed or pulsed as required. Control of switches is also accessible via, Receptionist SoftConsole and VoiceMail Pro. Pickup Call Pickup allows a user to answer a call presented to another extension. Types of call pickup include: · Pick up any call ringing on another extension.
Twinning and Mobility Twinning allows a primary extension and a secondary number (extension or external) to operate together as a single telephone. When a call is presented to the primary phone the secondary will ring. If the primary telephone does not ring, for example in Do Not Disturb, the secondary phone will not ring. Please refer to the Mobility Chapter for more details.
Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 211 Issue 22.a.
Key and Lamp Operation IP Office offers a full range of Key and Lamp features on Avaya feature telephones. These features include; Line Appearance, Call Appearance, Bridged Appearance and Call Coverage. As these features require a phone with buttons and indicators, the features are only supported on certain Avaya digital and IP telephones. Key and Lamp operation is not supported on analog telephones.
Call Appearance Buttons Feature · Uses a programmable button on the Avaya digital and IP telephone to represent an incoming or outgoing call. · Separate buttons are used to represent each simultaneous call that the user can make or answer. · Where possible, the status of the calls (ringing, connected or held) is indicated by the button indicator. Benefit · Call appearances allow a single user to make, answer and switch between multiple calls by pressing the appropriate call appearance button for each call.
Call Coverage Feature · Allow unanswered calls to alert at other user extensions and be answered there before being forwarded or going to voicemail. Benefit · Provide users the opportunity to answer colleague’s unanswered calls before they go to voicemail. Description When a user has an unanswered call ringing, after a configurable delay, the call will also start alerting on any call coverage buttons associated with the user on other extensions.
Outbound Call Handling Features Every business needs to make calls, but depending on the type of business these calls may need to be treated in a special way, such as recorded against a project or client through the use of Account Codes.
Call Barring Feature · It is possible to prevent or allow calls to certain numbers such as international numbers or premium rate numbers for individual users or on a system wide basis. Benefit · Restrict the dialing of specific numbers or types of numbers system wide. · Restrict certain users from dialing specific numbers or types of numbers. Description IP Office supports call barring at many levels.
Forwarding This is the ability to forward a user's calls to another extension or external number such as a Mobile/Cell Phone. Calls can be forwarded in a number of ways and if the call is not answered at the forward destination it will go to IP Office voicemail if enabled for the user and call supervision is available. Once the numbers have been entered, the user can toggle the forwarding to be active or not as required without having to re-enter the numbers.
Forward Hunt Group Calls for a hunt group that the user belongs to can also follow forward unconditional. The hunt group must be set for either sequential or rotary ring type and if the call is not answered at the forward destination it will follow the hunt group call handling instead of going to voicemail. This can be particularly useful in a sales or support environments where a number of people may be out of the office on Mobile/Cell telephones and still participate in the hunt group as if in the office.
Avaya Digital and IP Phones Programmable Buttons As well as the usual dialing keys, Avaya digital and IP telephones have dedicated function buttons like Mute, Volume, Hold, Conference and Transfer. In addition to these, on many Avaya digital and IP telephones there are keys that can be programmed with a range of selected special functions.
Call History Feature · Access to a list of called, received and missed calls from the phone and/or IP Office user productivity applications. Description IP Office keeps a record of calls made and received, including unanswered calls. Details are store for both users (maximum 30 entries) and hunt groups (maximum 10 entries). The method of operation varies according to the phone type but in all cases the call records can be used for return calls.
Centralized Personal Directory Feature The IP Office Personal Directory is a list of up to 100 numbers and associated names stored centrally in the system for a specific user. A directory entry can be used to label an incoming call on a caller display telephone or on a PC application. The directory also gives a system wide list of frequently used numbers for speed dialing via Avaya one-X™ Portal for IP Office, Phone Manager or a feature phone with a suitable display.
Centralized System Directory Feature The IP Office Directory is a list of up to 5000 numbers and associated names stored centrally in the system. A directory entry can be used to label an incoming call on a caller display telephone or on a PC application. The Centralized System Directory also gives a system wide list of frequently used numbers for speed dialing via Avaya one-X™ Portal for IP Office, Phone Manager or a feature phone with a suitable display.
Self-Administration The IP Office administrator may give select users the ability to change some of the phone settings themselves. For example, button programming. The range of changes that the user can make depends on the phone type in use. On Hook Dialing Avaya digital and IP telephones allow the user to make calls by just dialing the number on the keypad, without having to lift the handset or pressing a speaker button.
Inbound Call Handling IP Office offers several features to provide versatile inbound call processing, including PC based applications, and a standards-based TAPI interface for 3rd party applications. Incoming Call Routing Incoming calls can to be presented to an Operator who then decides where to pass the call, but IP Office supports intelligent call routing capable of making routing decisions based on a number of criteria.
Hunt Groups A hunt group is a collection of users, typically users handling similar types of calls, e.g. a sales department. An incoming caller wishing to speak to Sales can ring one number but the call can be answered by any number of extensions that are members of the hunt group. Four modes of call presentation are supported on IP Office; · Sequential One extension at a time sequentially always starting at the top of the list. · Collective All extensions in the hunt group simultaneously.
Night Service When a hunt group is in Night Service mode, the hunt group is temporarily disabled. Callers to this hunt group will: · Pass to a Night Service Fallback group used to provide cover, e.g. pass calls to a manned extension or an external number · Be played the Out of Hours greeting if voicemail is operational · Receive the busy tone A hunt group can be switched in or out of Night Service mode by a user dialing the appropriate short code – by any extension or by specific users.
Contact Center Features Contact Centers have specific needs for reporting on how calls are handled and these are covered in a separate section of the Product Description. Basic handling of telephony requirements for a Call Center is a standard part of IP Office from Automatic Call Distribution (ACD) and Call Queuing to agents logging on and selecting the groups that they service. Login A contact center agent function, login is required before the agent is able to make or receive calls from their phone.
Miscellaneous Features Conference Calls Calls can be placed on hold and a conference created using either the phone or desktop applications. Additional conference members may be added, however a single conference may not have more than 64 members. For the IP500 and IP500 V2 the total conferencing capacity is 128 channels. This could be alternatively 2 conference of 64 users, 3 conferences of 42 users or any other combination (maximum 64 participants per conference call).
System Short Codes Short codes are used as commands the IP Office to make changes for the user, group or system, so need to set up with consideration to security. The command may need additional information included with it, such as for forward, the phone number forwarded to. Short codes are a flexible and quick way of setting up certain features. IP Office has short codes provided by default on the system, or more advanced codes that need programming by the system administrator.
Chapter 7. IP Telephony Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 231 Issue 22.a.
7. IP Telephony Technological innovation is changing the way we communicate. This time it is coming in the form of changing the way telephone calls are transmitted. It brings with it several new capabilities that change the meaning of the phrase telephone call through the use of Voice over Internet Protocol (VoIP). Basically, VoIP means "voice transmitted over a packet data network.
IP Office Turns VoIP into IP Telephony In order to make use of VoIP, IP Office uses signaling protocols called H.323 , and Session Initiation Protocol (SIP) which allow IP Office to establish end-to-end connections for the voice path through the IP network. It ensures each end of the connection is able to transmit and receive voice and provides the network addressing for end to end packet transmission.
IP Telephony Features · Gatekeeper The IP Office gatekeeper allows the registration of up to 384 IP extensions on the IP500, less the number of analog and digital TDM telephones already configured on the system. · Gateway The Voice Compression Module provides the H.323 gateway function that allows IP extensions to make calls to other non-IP devices. The maximum number of simultaneous calls is limited by the number of channels available on the Voice Compression Module.
SIP Endpoint Support Session Initiation Protocol (SIP)is an open signaling protocol for establishing any kind of real-time communication session. The communication session can involve voice, video, or instant messaging, and can take place on one of many devices that people use for communicating: laptop computer, PDA, cell phone, IM client, IP phone, and so on. SIP has been developed in the Internet Engineering Task Force (IETF) by common participation from various vendors, including Avaya.
This allows the usage of standard compliant IP telephones using the open SIP standard, giving customers a choice of endpoints of different manufacturers including special purpose devices like conference telephones, hotel telephones or terminal adapters. In order to use a non-Avaya SIP endpoint with IP Office, a "Third party IP endpoint license" is needed. This license will continue to support endpoints based on the H.323 standard but will also be required for generic SIP endpoints on IP Office.
SIP endpoints also support Computer Telephony Integration “CTI” and therefore applications like One-X portal for Small business: the following features are supported with One-X portal and via the TAPI interface: · Outgoing call (without remote activation of speakerphone/headset) · Hang up · Hold · Attended/Unattended transfer · Conference (IP Office based) · Voicemail collect · Set forwarding/DND (IP Office based) · Park/Ride (IP Office based) The features work similar like "CTI" features in combination wit
Video enabled devices · Avaya 1010 Video Avaya 1040 Video with 4-party MCU Polycom VVX 1500 Grandstream GXV3140 A list will be provided in the IP Office knowledge base and on http://support.avaya.com Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 238 Issue 22.a.
Supported functionality for SIP endpoints in IP Office IP Office – since release 6.1 supports both Video and Audio communication for SIP devices. It is therefore possible to connect a Video-endpoint to IP Office for rich multimedia communication: Video is supported · In an IP Office system locally · In a IP Office small Community network · To a Video ready SIP trunk, e.g. to Avaya Aura · A few typical Call scenarios: · End to end Video call in an IP Office system: E.g.
· All Video connections are “end to end”. IP Office does not negotiate e.g. Video Codes; this will be done by the Video endpoints (via IP Office) only. The Video-capability is therefore depending on the used devices. It was confirmed that IP Office works with both H.263 as well as H.264 Codecs · Video calls have limited functionality. While with most devices hold and transfer works, this is of course depended on the tested device. IP Office feature access codes are available for Video telephones and e.g.
Power Consumption (Watts) 9640 9440G 9650 9650C BM24 9608 9611 9621 9641 BM12 Product Description IP Office Release 7.0 2 2 2 2 n.a 1 1 2 2 n.a 4.2 4.5 4.6 4.6 0.39 1.93 2.64 3.18 3.28 0.10 4.6 4.9 5.2 5.2 0.6 2.08 3.12 3.49 3.44 0.31 © 2011 AVAYA All rights reserved. 5.5 5.6 5.6 5.6 0.9 2.55 3.78 4.72 4.12 0.62 Page 241 Issue 22.a.
Avaya Individual Power Supply The power supply can operate globally within a wide range of Alternating Current (AC) input voltages: 90 - 264 Volts Alternating Current (VAC), 47-63 Hz. This power supply has a green indicator (LED) that shows the unit has power to the PHONE socket on pins 7&8 of the CAT5 cable. This item is available in two different versions, with and without an internal battery for uninterrupted power to the phone.
It is possible for an IP device to be physically located at one site while being registered at a different site. In this case, even for VoIP across the WAN the VCM would not be used, as long as the two IP devices involved in a phone call are registered on the same system. Bandwidth Required For Each Voice Call? The bandwidth used varies depending on the compression method chosen. IP Office supports standards listed below. These will occupy approximately 10K and 13K of bandwidth respectively.
- Product Description IP Office Release 7.0 256Kbps Link 512Kbps Link 1Mbps Link 2Mbps Link 25 51 103 207 19 38 77 155 © 2011 AVAYA All rights reserved. 3 7 14 29 Page 244 Issue 22.a.
What is the Maximum Number of Simultaneous VoIP Calls Each IP Office can be fitted with optional Voice Compression Modules (VCM) to support VoIP connections. The IP500 V2 is capable of supporting two VCM 32/64 modules allowing up to 128 simultaneous calls. With combination cards, another 10 VCMs are provided per card. Up to two combination cards are supported with IP Office. of supporting two VCM 32/64 modules allowing up to 128 simultaneous calls.
VoIP Standards Supported IP Office supports the following protocols and standards: · H.323 V2 (1998), Packet-based multimedia communications systems. · Q.931, ISDN user-network interface layer 3 specification for basic call control. · H.225.0 (1998), Call signaling protocols and media stream packetization for packet-based multimedia communication systems. · H.245 (1998), Control protocol for multimedia communication. · Session Initiation Protocol. · Audio CODECs: · G.711 A-law/U-law (64K). · G.723.
Chapter 8. Public and Private Voice Networks Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 247 Issue 22.a.
8. Public and Private Voice Networks With Avaya IP Office you can be networked via T1, PRI and BRI ISDN, including VoIP on the company WAN. Networking maximizes the potential of your business office locations and remote workers - building the best possible foundation for your future growth.
Public Voice Networking The IP Office platform supports a range of trunks and signaling modes for connection to the public switched telephone network (Central Office). Some of these lines are only available in certain territories; please check with your distributor for local availability. Primary rate trunks are available with either a single (24/30 channels) or dual trunk (48/60 channels). ISDN Primary Rate (ETSI CTR4) Provided by the IP400 PRI E1 and IP500 Universal PRI cards.
Additional ISDN features The following ISDN features are supported by IP Office 4.0 and later on both PRI and BRI trunks. Note that availability of these features is dependent on availability and support from the ISDN service provider, for which there may be charges. · Malicious Call Identification – MCID (24xx, 46xx, 54xx, 56xx, 9500, 9600, T3, T3 IP, DECT telephones) Short codes and button programming features are available so that users can trigger this activity at the ISDN exchange when required.
North American T1 Provided by the IP400 PRI T1 and IP500 Universal PRI cards. T1 Primary Rate provides up to 24 64K channels over a 1.54M circuit. Each channel of the T1 trunk can be independently configured (channelized) to support the following signaling emulations with handshake types of immediate, delay or wink. · Loop-Start · Ground-Start · E&M Tie Line · E&M DID · E&M Switched 56K · DID - Channels configured for DID/DDI support incoming calls only.
Analog Trunks · Loop Start Loop start trunks are available on the IP Office Analog Trunk cards installed within the IP Office control unit, or on the Analog Trunk 16-port expansion modules (ATM16). The first two trunks on the ATM16 are automatically switched to power fail sockets in the event of power being interrupted. They conform to the TIA/EIA-646-B standard. The loop start trunks also support incoming caller line identification (ICLID) conforming to GR-188-CORE and GR-31-CORE standards.
E1R2 Channel Associated Signaling Provided by the IP400 PRI E1R2 and IP500 Universal PRI cards. The IP400 PRI E1R2 cards are available in two versions supporting either RJ45 or coax network connections. Each card provides channels that can be configured for MFC, Pulse or DTMF dialing dependent on the requirements of the network. Session Initiation Protocol (SIP) IP Office supports SIP trunking.
Option 2: Direct connection from the IP Office’s second Ethernet port to the internet via a DMZ (demilitarized zone) port on the router. To make this configuration secure, the IP Office firewall is set to drop all packets except SIP. Option 3: Connection to the ITSP over NAT using 3rd party STUN (Simple Traversal of UDP through NAT) servers in the network to discover the NAT mechanism being used. Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 254 Issue 22.a.
Option 4: Connection to the ITSP through a router equipped with an Application Level Gateway (ALG) which transparently resolves all NAT issues. For details on SIP ITSPs which have been tested by Avaya, please see the Technical Bulletin for the IP Office 4.0 release and/or IP Office Knowledge Base at http://www.avaya.com/ipoffice/knowledgebase. Reference ITSPs supported in IPO Office Releases 5.0 and higher at https://devconnect.avaya.com/ Product Description IP Office Release 7.
Packet Based Voice Networking This section describes the options available for businesses that are able to utilize data networks to support voice solutions such as Voice over IP (VoIP).
Supplementary Services within IP Networks Supplementary services within an IP environment are provided via Q.931 and H.323. IP Office provides the same rich services as enjoyed within a traditional network environment. Our standards based approach allows interoperability within mixed vendor networks. The basic supplementary service features supported by H.323 on IP Office to IP Office IP trunk links are listed below. · Basic call set up (voice). · Call Hold (local). · Call Transfer (local).
· Resilient Multi-Site Networking(SCN)(see the diagram below) In an SCN configuration of System "A" and System "B" where the centralized voicemail is connected to System B, and a number of IP telephones are connected to either System A or System B. If System "B" fails then: · System A will automatically take over from System B and support Avaya IP telephones, hunt groups, and DHCP if required. · VoiceMail Pro will reregister to System A.
From IP Office Release 2.1(35) and higher, Multi-Site Networking is supported between IP Office systems with differing software levels but network features will be based on the lowest level of software within the network. This option is intended to allow the phased upgrading of sites within a Multi-Site network and it is still recommended that all systems within a network are upgraded to the same level where possible.
· Simple Telephony Call/Basic call (ETS 300 171/172) · Circuit Switched Data Call/Basic call (ETS 300 171/172) · Calling/Connected Line Identity Presentation (ETS 300 173) · Calling/Connected Name Presentation (ETS 300 237/238) · Message Waiting Indication (ETS 301 260/255) Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 260 Issue 22.a.
Messaging Networking There are 2 options available today to provide messaging interoperability between IP Office and Definity / MultiVantage / ACM. The first option provides Centralized Voicemail while the second allows Avaya voicemail systems to be networked.
· User mailbox with Message Waiting Light support · Forward voicemails between known remote users · Fully-featured VoiceMail Pro at every branch office · VoiceMail Pro Networked Messaging will only accept an incoming voicemail message for a local mailbox. It will NOT forward it to a remote Voicemail server. If required, this facility is available through Avaya Interchange. · VoiceMail Pro Networked Messaging is limited to Avaya Messaging Servers (not third-party messaging platforms).
Linked Numbering Scheme Node Numbering Scheme Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 263 Issue 22.a.
Chapter 9. Data Networking Services Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 265 Issue 22.a.
9. Data Networking Services LAN/WAN Services The IP500 V2 supports a firewalled 2 port Layer 3 Ethernet Switch. When computers on the LAN communicate they do not care where the destination is, they just send messages with the address of the destination. These messages are likely to be received at all other computers on the same network but only one – the target destination – will act on the message.
Conversely a "specified location" can be set which restricts remote access from only that location, this specified location can also be a designated dial back number thereby minimizing the threat of unauthorized remote access. IP Office systems can also incorporate remote access dial back services so that if a user always remotely accesses the office from a single location e.g. their home, then after login verification the system will disconnect their call and dial them back.
Multi-Link Point-to-Point Protocol (ML-PPP) IP Office supports Multi-Link PPP allowing additional calls to be made where bandwidth greater than a single channel is required. The maximum number of channels available to data can be set on a service-by-service basis. When the available bandwidth reaches a user defined limit additional channels can be automatically added. Similarly, when traffic falls then the number of channels in use can be automatically reduced.
Callback Three types of call back are supported · LCP (Link Control Protocol) After authentication the incoming call is dropped and an outgoing call is made to a predefined number to re-establish the link. · Callback CP (Microsoft's Callback Control Protocol) After authentication from both ends, the incoming call is dropped and an outgoing call to a predefined number made to re-establish the link.
Light-Weight Directory Access Protocol (LDAP) IP Office supports LDAP directory synchronization. This allows the telephone number Directory (names and telephone numbers) held in IP Office to be synchronized with the information on an LDAP server (limited to 5000 entries). Although targeted for interoperation with 'Windows 2000 Server Active Directory', the feature is sufficiently configurable to interoperate with any server that supports LDAP version 2 or higher.
PPP authentication using PAP or CHAP takes place between directly connected routers only. When using a public IP Network to connect sites this authentication takes place between the customers router and the service provide router that it is connected to. In some circumstances it is desirable to authenticate between the customer owned routers, jumping over all the intermediary routers of the service provide network.
Chapter 10. User Call Control Applications Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 273 Issue 22.a.
10. User Call Control Applications Avaya provides the following call control application with IP Office Release 6.1: · Avaya one-X™ Portal for IP Office 274 Avaya one-X™ Portal for IP Office is a server based applications that the user accesses with their web browser. It can only be purchased as part of the IP Office Office Worker, Power User and Teleworker user licenses.
Desktop PC Telephony Controls Avaya one-X™ Portal for IP Office has telephony buttons in the call gadget that activate standard telephone functions such as Answer, Drop, Hold, Retrieve, Record, Consult and Transfer so that users don’t need to remember IP Office specific feature codes. These functions are context sensitive and appear depending on the status of the call. Keyboard shortcuts are available for Answer, Hold, Drop and Call functions and can be configured by the user.
Each tab can be ordered by name, number, time of the call, duration, number of calls and call type. The order can be ascending or descending. To make a call from the call log, the user simply clicks on the number they wish to call. Messages Gadget Voicemail Access Avaya one-X™ Portal for IP Office will show new, saved and old voicemails received and provides access into the user mailbox allowing the user to play, rewind, fast-forward, save and delete messages.
Directory Gadget Directories Avaya one-X™ Portal for IP Office can display several directories of names and associated telephone numbers. · Personal Directory This is the user’s own directory of names and numbers. The user can associate multiple numbers (e.g. work, home, mobile, etc.) with a name and select which number to use when making a call. They can also edit and change the directory entries. The personal directory can contain up to 100 entries.
Presence within Avaya one-X™ Portal for IP Office allows the user to create sets of call redirection settings. Through the configuration tab the user can create different Presence entries and associate different rules to each such as forwarding to a different number or Do Not Disturb. In case of Do Not Disturb, the user can establish a list of numbers (DND exceptions) from whom the user wants to receive calls.
Personalizing the Layout There are a number of ways in which the one-X Portal for IP Office gadgets layout can be adjusted. Any changes made are stored by the one-X Portal for IP Office in your user settings so the saved version is always available when the user logs in again. Change the one-X Portal for IP Office Layout · Select a Skin – there are 2 skins available to choose from · Change the Column Widths – the screen is in divided in two columns of variable width.
Feature Phone Manager Lite PMPro OS independent (Windows, Linux, Mac support) - - Yes Click to dial - - Future Citrix/terminal server support - - Future Inbound/outbound call handling Yes Yes Yes Phone call control Yes Yes Yes Configure phone preferences Yes Yes Yes Configure keyboard short cuts Yes Yes Yes CLI (ANI) / Name display Yes Yes Yes Speed dial / Busy Lamp Field management Yes - 15 icons maximum. Yes - 100 icons maximum per tab.
Feature Phone Manager Lite PMPro one-X Portal for IP Office - - Yes (with Power User and Teleworker licenses only) Video Softphone 1. LCS: Microsoft Live Communications Server 2003 Server, Browser and Other Requirements · Phone support Any telephone connected to IP Office, although handsfree operation is only supported on suitable Avaya Digital and IP telephones.
a)Softphone client mode: The Softphone provides its own User interface, similar to a standard IP Office telephone for making calls, transferring calls, multiple call appearances or making conference calls. A programmable feature button list allows one-touch access to standard IP Office features. This is the preferred usage scenario for customers not running other IP Office productivity applications like one-X portal.
b)Application mode: the Softphone runs in the background and standard call control is accomplished through productivity applications, such as one-X Portal for IP Office that is part of the User profiles described above. If run with one-X portal it provides the following additional value: 1. Consistent user interface when using one-X Portal with a desktop phone, in telecommuter mode or in combination with Softphone. 2. Off-line call log with updates even when Softphone is not logged in 3.
Video adds a new level of interaction to the standard phone communication so this is especially useful for users working from a remote location, needing to get in touch with colleagues in the main site or when used in an IP Office Small Community Network. Feature Overview The following feature overview is applicable when using the Softphone in Client mode. When used in application mode, functionality depends on that application.
Supported Audio and Video Hardware Softphone can run with any Windows sound device supporting full-duplex quality. If possible, audio devices are automatically detected and allocated to the Softphone. Softphone supports simultaneous operation of two sound devices, e.g. a headset or USB handset for normal calls and a USB handsfree unit for handsfree operation. It is possible to switch between the sound devices at any time during the call.
Supported Languages Currently the following languages are supported: · English, · French, · Spanish, · Italian, · Portuguese · Simplified Chinese Over the time, new languages can be added to the product. PC Requirements · Processor: · Minimum: Pentium 4 2.4 GHz or equivalent, Video Card with DirectX 9.0c support · Optimal: Intel Core 2 Duo or equivalent, Video Card with DirectX 9.0c support.
Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 287 Issue 22.a.
Chapter 11. Receptionist Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 289 Issue 22.a.
11. Receptionist SoftConsole is the PC based Windows Receptionist solution for IP Office. It can be purchased with the Receptionist user license. SoftConsole has been designed to improve operator service by providing the operator with call information and available call actions to simplify call handling and give the appropriate response to the caller.
The SoftConsole screen is divided into the following areas: · Main Menu Bar Commands and actions are available through menus. Some features can only be used when the right conditions. If they are not available, the feature will be "grayed out" until conditions change that allow the feature to be used. The following features are available on the tool bar: · Login. · Hang up. · Save Profile. · Page. · New call. · Record call. · Answer call. · Compact view. · Hold call. · Dial Pad. · Transfer call.
· Directory Panel The directory panel on the right shows information on following: · Directory entries Including IP Office users, hunt groups and external directory user (non IP Office extensions) · Single directory entry details Including IP Office users, hunt groups and external directory user (non IP Office user). · Script When a script has been configured for either the calling or called number, the script is displayed in this panel.
· Held Calls Panel The held call panel enables the operator to manage all calls held at the operator station. These calls will appear as a list in panel. The operator can perform the following the functions: Answer the highlighted held call, Answer the longest held call, Conference held calls (see conferencing section above) or Transfer held call. · BLF Panel (Busy Lamp Field Panel) The BLF panel displays icons to indicate the status of selected users.
· Queue Mode This tab enables the operator to configure the queue window with up to 8 hunt group queues, which will include a recall queue. Queues can be created, edited and deleted while also providing the operator with the additional benefit of positioning them in the queue window in order of operator preference. Management by exception is used to monitor queue status by enabling the operator to set up various alarm thresholds such as the Number of calls in queue and Longest waiting call time.
SoftConsole PC Requirements · IP Office software release 2.0 or later. · PC requirements: · Always refer to the latest Avaya SME Technical Tip or Technical Bulletin for any updated information with regard to Operating Systems, Service Packs or PC hardware. · Refer to Technical Specifications section of the Product Description for Operating System and Hardware requirements. · A maximum of four SoftConsole applications can be run per system.
Chapter 12. Computer Telephony Integration Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 297 Issue 22.a.
12. Computer Telephony Integration Computer Telephony Integration (CTI) is about bridging the gap between the telephone system and business applications. On IP Office, this is achieved by use of the IP Office CTI Link, a CTI middleware product and Software Developers Kit. On IP Office, CTI is delivered through adherence to open standards. This gives businesses access to a wide range of third-party solutions, addressing vertical markets, and designed to meet their requirements.
Microsoft TAPI 2.1 and 3.0 are specifications and developers interfaces for controlling and monitoring a telephony device. The specification requires that a certain amount of core functionality is implemented, and additionally defines a series of optional functionality that switch vendors may also implement. TAPILink Pro (3rd Party TAPI Support) TAPILink Pro provides all of the features and functionality of TAPILink Lite, but additionally provides third party CTI operation.
Chapter 13. Messaging Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 301 Issue 22.a.
13. Messaging Messaging enables users to manage all of their messages, in particular emails and voicemails, in one place. Since the main messaging platform is typically email, IP Office Preferred Edition enables voicemails to be managed via the email system in order to keep all messages synchronized through one user interface. Essential Edition also enables some basic messaging through the ability to forward voicemail messages to the user’s email inbox.
1. Up to 40 in a single-site environment, additional ports can be added in a SCN environment by Distributed VoiceMail Pro. 2. The first two ports are included in the basic IP Office system price. Additional 4 ports(sold in pieces of 2) can be purchased and licensed separately.
Voicemails can be collected remotely by dialing into the VoiceMail Pro server. If the number the user is dialing from is recognized (home number or mobile/cell phone for example), the user will listen to their voicemail straight away. If the source number is not recognized, the user will be prompted for a mailbox number and a PIN code for that mailbox, before they can listen to their voicemail. Users have the ability to set and change their own PIN codes.
· Conditional routing of calls. Conditions are constructed from a set of basic elements. These elements can be combined within a single condition to create complex rules. For example, the Week Planner can be used to define the company's standard working hours, and then combined with the calendar to define exception days such as public holidays / vacation. · Call modules.
· Centralized VoiceMail within a multi-site IP Office environment. · Networked Messaging with other Avaya voicemail systems. · Capacity of up to 40 ports for a single-site system. · Voicemail channels between VoiceMail Pro and the IP Office can be reserved for business critical functions or left unreserved for any function.
Distributed Messaging One Centralized VoiceMail Pro server is supported in a SCN of multiple IP Office systems with IP Office / VoiceMail Pro release 5 and earlier. IP Office R6 allows multiple Distributed VoiceMail Pro servers to be placed at selected or all of the IP Office nodes. Into one Multi Site Network there can be one Centralized VoiceMail Pro, one Backup VoiceMail Pro (as a backup for the Centralized VoiceMail Pro), and up to 30 Distributed VoiceMail Pro (theoretical value).
phone when the user is away from the desk. The email notification, forwarding and copying, can be done for all voice messages and can be activated remotely. This is beneficial if you are working from home and have an email connection available. Forwarding voicemail to email is particularly useful for group voicemail boxes as it allows a single voicemail message to be copied to the email of every member in that group.
Voicemail Synchronization via IMAP Email applications such as Outlook which support IMAP can connect to an IMAP server integrated with the VoiceMail Pro server. VoiceMail Pro will deliver new voicemail messages by using the voicemail to email capability. New voicemails arrive as emails with a .WAV attachment and the user can handle them like any other email. If a voicemail has been listened to, its status will change to "read", independent of the device that has been used to access the voicemail.
Integration with Microsoft Exchange Server 2007 or 2010 As part of UMS, VoiceMail Pro can integrate with the Exchange Server 2007/2010 from Microsoft. Each user with UMS enabled can be configured to use either the IMAP capability (see above) or the Exchange integration. If the Exchange option is selected all voicemails of the user will be forwarded and stored into the Exchange 2007/2010 message store instead of the VoiceMail Pro message store.
· Equisys - Zetafax Zetafax for Networks provides versatile network fax software solutions for small businesses, corporate offices and distributed enterprise businesses. It enables employees to send and receive faxes at their desktop, without the need to print fax communications, take them to a fax machine and send them manually. Zetafax can be seamlessly integrated into market leading email systems like Exchange allowing users to send and receive faxes directly from their Outlook client.
Auto Attendant VoiceMail Pro provides an easy-to-use, multi-level configuration tool (the VoiceMail Pro client) which allows network managers and system administrators to construct an interactive menu system, based upon DTMF telephone key entry. This allows an Auto-Attendant system to be built and configured to suit business needs, be that on its own or as a back-up for the regular operator when call volumes are high.
Diagram illustrating Personal Numbering Accessing Database Information within Call Flows (IVR) VoiceMail Pro provides the ability to construct powerful interactive systems based upon DTMF telephone key entry. This is achieved by using the flexibility provided from the built-in call flow actions. As a caller passes through any part of a defined call flow the system is capable of interacting with most third party databases using the standards based ADO interface (ActiveX Data Objects).
Example Call Flow Utilizing Database Actions The database actions that are provided through the VoiceMail Pro Client are: · Database Open – Opens a link to the required database. Multiple databases can be accessed during a call but only one database can be opened at one time. · Database Execute – Provides the ability to enter a query on the opened database. The query can 'Select' data from the open database or can 'Insert' data into the database.
The IP Office Advanced Edition contains 8-port 3rd party Text-to-Speech capability and can be used either with a TTS engine that has to be purchased separately or - when no 3rd party engine is installed - with the Microsoft TTS engine which is part of the Windows operating system.
VB Scripting is enabled by the IP Office Advanced Edition license. Extended Personal Greetings In INTUITY emulation mode, the VoiceMail Pro system has the ability to hold a number of greetings within each user’s mailbox that can be played to a caller. In addition to the standard mailbox greetings, the extended personal greetings provide the ability to present the caller with a greeting that reflects where the call has come from (internal or external) or why the called party is unable to take the call.
· Subscribers can 'Create' new lists, 'Scan' contents of an existing list or 'Modify' existing lists. · List members can be added by using the station number or mailbox name (names are not supported for VoiceMail Pro Networked Messaging mailboxes). · Lists can include voicemail boxes that exist on other Avaya voicemail systems that are available through VoiceMail Pro Networked Messaging. · Lists can be added together, duplicate members are automatically removed.
In a Contact Center environment, when agents are busy, an overflow to Campaign Manager relieves congestion and pressure on agent groups. An agent can collect the completed transaction via a web browser or via a short code representing the park slot number of a particular campaign. This number can be pre-programmed under a DSS key and used by agents to access the campaign. If the DSS key incorporates a BLF lamp, that lamp is lit when new campaign messages have been left.
· Time Profiles For each user, hunt group and/or account code, an IP Office time profile can be used to determine when auto-recording is used. · Incoming Call Routes Incoming Call Routes can trigger automatic call recording. Note: It is possible for several recordings to be made of the same call. For example, if both automatic hunt group recording and automatic user recording are applicable to the same call, separate recordings are produced for both the hunt group and the user.
The IP Office ContactStore suite can be installed onto the same server as VoiceMail Pro but must be loaded onto a separate partition. Alternatively, IP Office ContactStore can be installed on a separate drive within the same server or on a separate server. The minimum PC specification when VoiceMail Pro and IP Office ContactStore are installed on the same server is detailed in the Voicemail System requirements later in this chapter.
IP Office ContactStore allows replay of recordings by means of a browser-based application that is accessible with Internet Explorer (IE) V6.0 and higher. The Search and Replay facilities include the following features: · Personal security restrictions. The restrictions are applied as you log into the web server. · Criteria-based search filter fields to perform specific searches. · Replay controls.
Number of Mailboxes supported Maximum Number of Concurrent Calls (ports) Recording Time No Limit - Limited only by IP Office configuration. Limited only by IP Office configuration. Up to 40 dependent on license 6 simultaneous calls on IP500 V2. 4 simultaneous calls on IP500. PC dependent (Requires 1MB per minute) IP500 V2: 2 ports: Up to 15 hours 4 ports: Up to 20 hours 6 ports: Up to 25 hours IP500: Up to 15 hours Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved.
Features Runs as a service Multi-lingual support Voicemail for Individual users Voicemail for Virtual users Voicemail for Hunt Groups Group Broadcast Unified Messaging Service (UMS) Integration with Microsoft Exchange Server 2007/2010 Capable to interact with Blackberry solution Resilience and Backup Small Community Network Operation Centralized Voicemail Services Distributed Voicemail Servers in an SCN Voicemail Ringback Voicemail Help TUI Message Waiting Indication Visual Voice (interactive menu on phone
In-Queue Announcements IP Office Preferred Edition VoiceMail Pro IP Office Essential Edition Embedded Voicemail Queue Entry Announcement Yes Yes Queue Update Announcement Yes Yes Queue Position Announcement Yes No Time in Queue Announcement Yes No Time in System Announcement Yes No Estimated Time to Answer (ETA) Yes No Exit Queue to alternative answer point Yes No IP Office Preferred Edition VoiceMail Pro IP Office Essential Edition Embedded Voicemail Multi-Level Tree Structure Yes
Chapter 14. Mobility Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 325 Issue 22.a.
14. Mobility Sales or service reps who are always on the road know the challenges: missed calls, phone tag, languishing voice messages, delays in decision making and frustrated customers. Plus the real possibility of missed transactions and lost revenue. Equipped with Avaya IP Office Mobility Solutions, mobile associates never need to miss an important customer call or a question from someone in the office.
Twinning Twinning allows a primary extension and a secondary number (internal extension or external number) to operate together as a single telephone, when a call is presented to the primary phone the secondary will ring. If the primary telephone does not ring, for example in Do Not Disturb, the secondary phone will not ring.
Mobile Twinning (External Twinning) A typical use for Mobile Twinning would be for a salesperson that has a desk extension but is often out of the office. They only give out their office phone number to clients, but the IP Office Mobile Twinning will ring their mobile/cell phone as well as the desk extension. External mobile devices can be set as twinning targets even if the primary telephone is logged out (e.g. in the case of a "virtual" extension).
Mobile Call Control This allows a user who has answered a twinned call on their mobile/cell phone to dial a DTMF sequence ** (star-star) to put the call on hold and receive IP Office system dial tone. The user will then be able to perform supervised and un-supervised transfers, shuttle (switch between held calls), and conference (Conference add and transfer to a meet-me conference). Mobile Call Control is a mobility feature similar to but independent of one-X Mobile.
Mobile Messaging Mobile Messaging means managing your voice messages together with email messages using the mobile / cell phone. Similar to a unified messaging solution on the desktop PC it enables the user to manage all of their daily messages in one place, in this case the mobile messaging application of the mobile / cell phone (like for example Outlook Mobile on Windows Mobile devices).
Blackberry – SoLo DTMF Client One of the most used mobile business devices is the RIM Blackberry. To use a Blackberry with similar functions like the Avaya one-X Mobile application, the solution called “SoLo DTMF client” from SoSoftware enables selected Blackberry devices to use the IP Office mobility functions. For more information and placing orders see http://www.sosoftware.com/solo-mobile-dtmf These 3rd party solutions have the same requirements as the Avaya mobility options.
Chapter 15. Audio Conferencing Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 333 Issue 22.a.
15. Audio Conferencing A problem familiar to any organization is that of communicating effectively. As more and more people work from home or from dispersed locations, how do you ensure that employees are planning and working together effectively, and regularly keeping in touch when separated by time and distance? In addition, many companies choose to sub-contract some services such as payroll, logistics or manufacturing to third-party suppliers.
IP Office Conferencing Capacity IP Office provides a flexible conferencing solution with 128 conferencing channels on the IP500 and IP500 V2, allowing multiple conferences of any size from 3 to 64 parties.. This means that several conferences of different sizes can all run at the same time if the total calls do not exceed the systems conference resources. So the system will support 42 x 3-party conferences, 2 x 64-party conferences or any combination in between.
*Feature supported on 1408/1608/2410/5410/4610/5610 and 1416/1616/2420/5420/5621/4621/4625 as well as 9600 Series IP telephones. Note that any internal party has the option to view & drop participants (not just the conference originator). Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 336 Issue 22.a.
Chapter 16. The Contact Center Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 337 Issue 22.a.
16. The Contact Center Avaya provides Customer Contact solutions that meet the needs of the small to mid-size business. From the smallest company that requires basic system performance reporting to the larger businesses that need advanced routing and multimedia integration with the Customer Contact Center. Avaya provides IP Office Customer Call Reporter as the perfect solution to meet the needs of small business customers.
Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 339 Issue 22.a.
Ordering IP Office Customer Call Reporter Customer Call Reported supports the following maximum configurations for IP Office: · 150 Agents · 30 Supervisors Activation of IP Office Customer Call Reporter is provided with the purchase of the IP Office Advanced Edition, the Advanced Edition is a specialized call center bundle which also enables the following: · Contact Store for IP Office (CSIPO). · Voicemail Pro database interaction (IVR). · Voicemail Pro Visual Basic Scripting.
Dashboard This is the default page shown when a supervisor logs in. It shows information graphs for selected queues, agents and statistics. Historical Reporting The IP Office Customer Call Reporter reporting package has been simplified to enable the user to easily retrieve the reporting information they need from one of seven standard drag and drop report templates.
Creating an IP Office Customer Call Reporter Report From the seven basic report templates within IP Office Customer Call Reporter, a user can create over 100 different reports depending upon how they want to see the information that is most useful for their business. All standard report templates have common fields that can be completed to create a report. And when entering details in a field a wildcard ’*’ can be used to represent everything.
IP Office Customer Call Reporter Report Examples Call Details Report Call Summary Report Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 343 Issue 22.a.
Agent Time Card Reprt Supervisor Wallboard For the release of IP Office R6, Customer Call Reporter now provides a browser based wallboard that can be used in businesses who want to display key statistics in a group area, such as on an LCD television screen.
Real Time Report/Monitor Customer Call Reporter provides real time monitoring of call center activity. This is achieved via a thin client web browser session logged onto the IP Office Customer Call Reporter server. Within the supervisor client a user can program up to 3 different views of their call center. This is a very useful feature as now a supervisor can divide their responsibilities into different views and compare the results of those views.
Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 346 Issue 22.a.
Alarms The Customer Call Reporter provides different levels of alarms for the supervisor and agent to properly manage their call center activity. As parameters move from a normal to alarm state, the color of the field within the realtime view will change depending upon the level of alarm; white for normal, yellow for caution, red for alarm, and blue for alarm acknowledged.
· Agents Individuals that are members of queue groups who answer the calls. Statistic Full Name Available for ...
Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 349 Issue 22.a.
Chapter 17. Management Utilities Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 351 Issue 22.a.
17. Management Utilities This section gives an overview of the management applications that are common to all IP Office platforms. IP Office Manager IP Office's main configuration tool. IP Office Simplified Manager A flavor of the IP Office Manager targeted for Sub-20 type deployments. Monitor A trace utility for trouble shooting. SNMP Alerts and alarms from IP Office systems to SNMP tools or to SMTP email.
The IP Office Manager now supports IP Office Essential Edition Norstar Version and IP Office Essential Edition ® PARTNER Version. In these versions, administrator can migrate from 2-digit dial plan to a 3-digit dial plan and vice-versa. IP Office Simplified Manager for Quick Mode of Operation IP Office Simplified Manager runs IP Office in Quick Mode. IP Office Essential Edition operates in two modes, namely Quick Mode and Standard Mode.
IP Office has a built-in audit trail that tracks changes to the system configuration, and who has made them. Manager can display the audit trail to assist with problem resolution. The audit trail records the last 15 changes in the configuration and records the following elements: · Configuration Changed - For configuration changes, the log will report at a high level on all configuration categories (users, hunt group...) that have been changed.
IP Office Manager is also used for maintenance functions such as: Upgrade to the IP Office system software · · Systems running 2.1 or later have the added benefit of being able to send software over an IP network link to a system and have it validated before committing to the upgrade · IP Office Manager Release is backwards compatible with systems from release 2.1 onwards to allow a single management application. · Importing and Exporting IP Office configuration information in ACSII-CSV files.
Simple Network Management Protocol (SNMP) SNMP is an industry standard designed to allow the management of data equipment from different vendors using a single Network Manager application. The Network Manager will periodically poll equipment to solicit a response, if no response is received an alarm is raised.
On customer sites where SNMP management is not available, IP Office can email events using up to 3 email addresses each containing a different set of alarms. The following system event categories can be chosen for email notification, if installed on the system: · Generic · Trunk lines · Embedded Messaging Card · VCM · Expansion modules · Applications · License · Phone change · CSU Loop-Back IP Office sends email notifications directly to the email server; no additional PC client is needed.
· Extensions SSA details all extensions (including device type and port location) on the IP Office system. Information on the current status of a device is also displayed. · Trunks IP Office trunks and connections (VoIP, analog and digital) and their current status are displayed. For VoIP trunks, QoS information is also displayed (e.g. round trip delay, jitter and packet loss). · System Resources IP Office includes central resources that are utilized to perform various functions.
1. This step includes converting the data in the format of the source product to the format of the destination product. For example convert data that is understood by BCM to data that is understood by IP Office. Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 359 Issue 22.a.
2. Apply: This step includes applying the configuration to the destination product, which is always IP Office. Data Migration Manager will eliminate the need to re-record announcements and greetings when transitioning from BCM or Norstar to IP Office. DMM will extract Nortel Call Pilot configuration and translate it into IP Office settings while moving greetings, announcements and voicemail messages off BCM/Norstar to IP Office.
Chapter 18. IP Office Country Availability Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 361 Issue 22.a.
18. IP Office Country Availability IP Office Country Availability Country Availability IP Office is available from distribution partners in the following countries. Please refer to your country price list for the availability of individual items.
Chapter 19. TAPI Functions Supported by IP Office Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 363 Issue 22.a.
19. TAPI Functions Supported by IP Office TAPI 2.1 Functions Supported TAPILink Lite provides the following functionality for TAPI 2.
Device-Specific Data The following table shows the device specific data available via TAPI.
DevLink Fields The following table shows the device specific data available via DevLink.
Chapter 20. Technical Specifications Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 367 Issue 22.a.
20. Technical Specifications PC requirements and specifiacations of the various IP Office applications can be found in a separate document in the IP Office section of support.avaya.com. Dimensions Unit Dimensions (mm/inches) Width Height Depth IP500 and IP500V2 445mmm/17.5" 73mm/2.9" 365mm/14.4" · The recommended minimum clearance, front and rear, for the connection of cables and other devices is 75mm/3".
Telephone Extension Cable Lengths The following table details the maximum cable lengths supported for the telephone ranges. These figures assume that standard twisted-pair telephone cable or CAT5 network cable is used. Unshielded Twisted-Pair (UTP) - 50nf/Km Telephone 1600/9600 Series 1400 Series AWG22 (0.65mm) NA determined by network 1200m/3937' 5400 Series 1200m/3937' T3 Series (Upn) Analog telephones AWG24 (0.5mm) NA determined by network 1000m/3280' AWG26 (0.
Power Supply · Input · IP Office 500 V2 and IP Office 500 System Unit: IEC AC inlet socket. 100-240V AC, 50/60Hz, 81-115VA, 2.5A maximum. · Power Supply Units: All CE/UL/Dentori Safety Approved. · Standard 40W Power Supply Unit (All control and expansion units unless otherwise indicated) Supplied with the control or expansion unit. 40W PSU with integral lead to the unit. Connection to switched mains supply requires separately supplied country specific IEC 60320 C7 power cord (2-wire figure 8 connector).
Protocols Protocol RFC Information V120 - A standard Rate Adaptation mechanism. V110 - A standard Rate Adaptation mechanism. PPP RFC1661 Point to Point Protocol. LCP RFC1570 Link Control Protocol. MP RFC1990 Multi-Link (Point to Point) Protocol. IPCP RFC1332 Internet Protocol Control Protocol. PAP RFC1334 Password Authentication Protocol. RTP/RTCP RFC1889 Real Time and Real Time Control Protocol. CHAP RFC1994 Challenge Handshake Authentication Protocol.
Protocol RFC Information ML-PPP RFC2686 The Multi-Class Extension to Multi-Link PPP. Session Initiation Protocol · Rec. E.164 [2] - ITU-T Recommendation E.
Chapter 21. Licenses Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 373 Issue 22.a.
21. Licenses Many solutions, applications and features on IP Office systems are licensed and only operate when a valid license is detected. This includes features within IP Office applications running on PCs connected to the IP Office system. Licenses are 32 character strings derived from a unique serial number for the IP Office system which will be using the license. The unique serial number is taken from the Feature Key device fitted to the IP Office system.
IP Office Group Collaboration Licenses IP Office Preferred Edition The following license is supported on all current IP Office control units.
· Messaging TTS (ScanSoft) License: IPO LIC AVAYA TTS RFA 1 LIC:CU (182299) This license enables the use of the TTS speech engines supplied as part of the IP Office Voicemail Pro software set. Multiple licenses can combined for the number of simultaneous uses of TTS required up to the number of voicemail channels licensed.
IP Office User Profile Licenses The following chart shows an overview of the functions of each User Profile. For users in an Small Community Network (SCN), when they hot desk to another IP Office system, they retain their licensed profile setting as configured on their home system with the exception of Receptionist.
The Teleworker license enables a user to use one-X Portal for IP Office and the IP Office Video Softphone. UMS functionality for voicemail/email integration is also enabled, providing synchronization with any IMAP e-mail client (this requires Preferred Edition). The license instances are consumed for each user being configured.
· Phone Manager Pro License These licenses control how many users configured for Phone Manager Pro can simultaneously run Phone Manager in that mode. Multiple licenses can be combined. Phone Manager Pro (per seat) - 1 User: IPO LIC PMGR PRO RFA 1 LIC:CU (177468) · · Phone Manager Softphone Licenses These licenses control how many users configured for Phone Manager Pro PC Softphone can simultaneously run Phone Manager in that mode.
IP Office 500 System Licenses The following licenses are used to enable features for systems based on the IP500 and IP500 V2 control units. · IP500 Universal PRI Additional Channel Licenses The IP500 PRI Universal trunk card (IP500 PRI-U) is available in 1 or 2 port variants, each port supporting a single PRI trunk connection. Through the IP Office configuration the ports can be switched between supporting E1, E1R2 or T1 line types as required for the trunk being connected.
IP Endpoint Licenses With Release 7.0 all IP500 IP500 V2 IP endpoints (Avaya IP endpoints as well as 3rd party IP endpoints) require an endpoint license. There are two different types of licenses available · Avaya IP Endpoint License – required for all Avaya endpoints such as 1600, 5600, 9600 and DECT 3720/25. · 3rd Party IP Endpoint License – this is a renaming of the IP End Point License and is required for all 3rd party SIP and H.323 endpoints.
Other System Licenses · IPSec Tunneling License: IPO LIC IPSEC VPN RFA LIC:DS (182301) IP Office control units can be configured to support VPN tunnels using IPSec and or L2TP. While L2TP tunnels can be configured without requiring a license, the use of IPSec tunnels requires this license. Note that IP Office VPN tunnels are not suitable terminating VPN links for Avaya VPNremote client telephones.
Licensing Examples Some features require a combination of licenses. Example 1: IP500 Small Community Network Each IP500 Required Licenses · IP500 Voice Networking (4 Channels). Optional Licenses · IP500 Voice Networking (Additional Channels). Example 2: Messaging in an IP500 Small Community Network Central IP500 Remote IP500 Required Licenses · IP500 Voice Networking (4 Channels). Optional Licenses · IP500 Voice Networking (Additional Channels). · IP500 Voice Networking (Additional Channels).
Chapter 22. Appendix Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 385 Issue 22.a.
22. Appendix The IP 500 control unit is no longer sold by Avaya. IP 500 V2 control unit is current model available. IP 500 control units is supported with IP Office Release 6.0, 6.1 and IP Office Release 7.0 software. The following equipment is no longer sold by Avaya but is still supported with IP Office Release 6.0 and 6.
· Two 10/100 switched Ethernet ports (Layer 3). Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 387 Issue 22.a.
Expansion Modules Through support of up to twelve external Expansion Modules. If additional analog trunks are required, these can be aggregated in groups of 16 on each analog expansion module. It can be enhanced to support a mixture of analog, digital or IP telephones, to maximum of 3840 telephones in any combination. Data Channels A Data Channel is used for Remote Access (RAS), Internet Access, and Voicemail sessions.
Product Description IP Office Release 7.0 © 2011 AVAYA All rights reserved. Page 389 Issue 22.a.
Expansion Modules Through support of up to six external Expansion Modules, IP406 can be enhanced to support a mixture of analog, digital or IP phones, to maximum of 190 phones in any combination. If additional analog trunks are required, these can be aggregated in groups of 16 on each analog expansion module Data Channels A Data Channel is used for Remote Access (RAS), Internet Access, and Voicemail sessions.
IP400 So8 Expansion Module The IP400 So8 module provides 8 S-Bus interfaces for Basic Rate ISDN devices, such as video conferencing, fax servers or ISDN telephones. The IP Office So8 expansion module supports both point-to-point and point-to-multipoint connections. A maximum of 10 terminal endpoints identifiers (TEIs) are supported on each bus. IP500 BRI So8 Module The IP500 BRI So8 module provides 8 S-Bus interfaces for Basic Rate ISDN devices, such as video conferencing, fax servers or ISDN telephones.
IP500 System with External Expansion Module IP400 System with External Expansion Module Control Unit External Expansion Ports IP406 V2 WAN3 10/100 Supported 6 IP412 12 IP500 8 – 12 – 8 – 12 – " +4-Port Expansion Card IP500v2 " +4-Port Expansion Card • • • Each external expansion module (except the WAN3 10/100) is supplied with a blue 1 meter (3'3'') expansion interconnect cable. This cable must be used when connecting to expansion ports on the rear of a control unit.
IP400 Phone Module This module provides additional analog telephone interfaces: · Two Wire · DTMF signaling (No rotary or Loop Disconnect) · Time Break Recall (No Earth Recall) · Caller ID capable · Message Waiting Indication (MWI) capable - High Voltage, Pulsed High Voltage, Line Reversal The IP400 Phone module is available in 3 versions, giving 8, 16 or 30 extensions. Telephones can be located up to 1km from the control unit.
· Telephones can be located up to 1km from the control unit. For extensions located "out-of-the-building" additional line protection will be needed. For more information on cabling and out of building guidelines, see the IP Office Installation Manual. · For systems where Direct Station Select (DSS) Units are being used, IP Office supports a maximum of: · Eight EU24 and or EU24BL per system. · Two XM24 units on each Digital Station expansion module to a maximum of 10 x XM24 units per system.
Internal Daughter Cards Internal Daughter Cards are fitted inside the IP406 V2 and IP412 control units. IP400 Voice Compression Module – 4/8/16/24/30 ports The Voice Compression Module (VCM) is used for Voice over IP (VoIP) applications in the IP406 and IP412 control units. Five VCM variants are available supporting 4, 8, 16, 24 and 30 channels of compression. The echo cancellation capabilities of the VCM cards vary.
An internal modem card with 12 modems can be installed in both the IP406 V2 and IP412 to provide dial-up capacity that is better matched to remote access requirements of customers. The Internal Modem card allows up to 12 simultaneous V.90 (IP500 External Expansion Modules 56kbps) analog modem calls into the IP Office. IP400 External Expansion Modules Expansion modules include an external power supply unit (PSU) and a 1m blue interconnect cable.
Index Index -AAbsence Text 205 setting 205 strings 205 Absent Text Message 257 Acceptable Delay 243 Access Point 161 accessing Database Information within Call Flows 313 Email 311 Account 20, 215, 243, 249, 270, 298, 302, 310, 318, 366 Account Code Recording 318 Account Codes 215, 318, 366 ACD 227 ACM 23, 259, 321 ACM RFA 321 Acquire Call 206 executing 227 waiting 227 ACSII-CSV 352 Active Directory 310 ActiveX Data Objects 313 Additional ISDN 249 addressing Domain Name Service 267 voicemails 321 admin 312
Index Auto-Attendant/Audiotex 321 Auto-Create Extensions 234 Automatic Call Distribution 227 Automatic Callback 202 Automatic Intercom 210 Automatic IP 18 Automatic Number Identification 249 automatic/manual allow 318 automatic/manual recording calls 318 -BBack When Free 229 Backlight 131, 133, 166 backlit 161, 194 BACP 268, 371 Band DTMF 234, 246 Bandwidth Allocation Control Protocol 268, 371 Bandwidth Required For Each 243 Bandwidth Required For Each Voice Call 243 bar 216, 365 queue panel displays 290 Ba
Index Call Handling 7, 20, 26, 200, 205, 279, 290 Call History 220, 279, 290, 294 Call Hold 257, 259 Call Identifier 366 Call Intrude 207, 229 Call List 229 Call Listen 229, 303 Call Log 98, 129, 131, 147, 149, 150, 201, 208, 215, 279 Call Pickup 209, 229 Call Pick-up 179, 257 Call Pickup Any 229 Call PickUp Extension 227 Call Pickup Extn 229 Call Pickup Group 229 Call Pickup Line 229 Call Pickup Members 229 Call Pickup User 229 Called/Calling Line ID Presentation 248 Called/Calling Name 248, 257 Called/Cal
Index Compressing IP/UDP/RTP Headers 371 Compression Control Protocol 371 Computer Telephony Integration 82, 298 Concise MIB Definitions 371 Concurrent Calls Maximum Number 321 Conference Add 229 Conference Bridge 7, 226, 334, 335 Conference Calling 18, 228 Conference Control Display 279 Conference entry/exit 335 Conference Held Calls 290 Conference Meet Me 229 Conference Resources 335 Conference Room 196, 290, 293 conferencing 18, 82, 127, 129, 131, 180, 201, 219, 290, 293, 334, 335, 357 benefits relating
Index Deploying IP 240 Depth 177, 368 Designing IP Telephony 233 Desk/Wall Mount 190 deskers 208 desking 208 DevConnect 299 Developer Connection Program 299 DeveloperConnect 299 Developers 298, 299, 365, 366 DevLink 298, 366 DevLink Lite 298 DevLink Pro 298 DevLink Reserved Fields 366 DHCP 18, 164, 166, 245, 267, 270, 335, 371 DHCP Server 267, 270, 335 Dial 3K1 229 Dial 56K 229 Dial 64K 229 Dial calls 210, 215 Dial CW 229 Dial Direct 229 Dial Direct Hot Line 229 Dial Emergency 215, 229 Dial Extn 229 Dial In
Index DS Phones 127, 129, 131 DSS 94, 147, 149, 150, 196, 219, 317 DSS key 317 DSS key incorporates 317 DSS Modules 147, 149, 150 DSS Unit 196 DSS/BLF 202 DSS/BLF key 202 DSSS 164 DSU 91, 249 DTE 370 DTE Port 370 DTMF 190, 194, 216, 234, 246, 249, 262, 299, 312, 313, 317, 371 sending 279 DTMF Dialing 190 DTMF Digits RTP Payload 371 DTMFA 370 DTMFC 370 DTMFD 370 D-Type 370 D-type on IP412 370 Dual Charger 161 Dual PRI E1 84 Dual PRI E1R2 RJ45 84 Dual PRI T1 84 Dual Universal PRI 82 Dutch 177, 179, 303, 314 D
Index Ethernet eliminates 240 Ethernet LAN 161, 232 Ethernet Ports 22, 127, 129, 131, 147, 149, 150, 253, 266 Ethernet Switch 18, 266, 267 EU24 94, 131, 133 Euro ISDN 91 Except 147, 218, 253, 256, 335, 356 4601 240 Exchange/SMTP GFI FAXmaker 310 executing Acquire Call 227 Executive Wireless 196 Exit Queue 321 Expansion 22, 82, 84, 93, 94, 127, 129, 131, 133, 249, 356, 357, 368 expansion module provides 93 Expansion Modules 22, 82, 93, 94, 131, 356, 368 Expansion Units 368 Explicit Call Transfer 249 Explicit
Index Forwarding 218, 290 Email 321 Multiple 321 Multiple Mailboxes 321 voicemail 303, 307 Forwarding except 218 FRAD 256 frame instructs 245 Frame Relay 242, 266, 267, 268, 303, 371 Encapsulation 246 framed 256 Frame Relay Assembler Disassembler IP Office employs 256 Frame Relay Encapsulation 371 Frame Relay's PVCs 256 framed 242, 245, 246, 266, 267, 268, 303, 371 Frame Relay 256 Front Door 194 FSK 370 FTP 269 -GG.711 127, 129, 131, 147, 149, 150, 243, 246 including 234 G.711 A-law/U-law 246 G.711A 259 G.
Index Illuminated 5-line 179 IM 279 Immediate Reboot 352 Inbound Call Handling 224 Incoming Call 206, 224, 249, 269, 279, 290, 302, 303, 318 Incoming Call Routes 206, 224, 302, 303, 318 incoming call scripting 279 indicating Talk 180 industry-standard 259 Information Bulletin Boards 313 Information Protocol Routing 270, 371 Information within Call Flows 313 Inhibits COLP 249 Inline Power 10/100 BaseT Switching Module 240 input rating power 368 In-Queue Announcements 321 Insert 201, 313, 319 Installation Gui
Index IP Office Standard Edition 82, 335 IP Office stores list 215 IP Office Support Fax 245 IP Office Supports 245, 270 IP Office Time Profiles 318 IP Office Voicemail Pro Intuity Audix Emulation Features 321 IP Office VoIP 245 IP Office’s 253 IP Office's Directory 201 IP Office's list 215 IP Offices Transit Network Selection 249 IP Office's WAN 256 IP Packet 245, 256 IP Packet Flow Control 245 IP PBX 232 IP Phone Adapter 240 IP Phone Power Adapter 240 IP Phones 82, 127, 129, 131, 220, 227, 233, 240 IP Pow
Index language depending 302 Lanyard 161, 166 Last Number Redial 191, 229 Latin 303, 314 Latin American 303 launch 357 Layer Two 371 Layer Two Tunneling Protocol 371 LCD 180, 191, 204 LCP 269, 371 LCR 262 Existing 216 LCS 279 LDAP 18, 270 leading email 310 Leased Line 18, 248, 266, 267, 268 types 267 Leased Line Support 267 Least Cost 215, 216, 226, 248 Existing 262 Least Cost Routes 215, 226 Least Cost Routing 216 Existing 262 LED 147, 149, 150, 191, 240 Legacy Card Carrier 82, 91 License Key 23, 270, 298,
Index mm/inches 368 Mobile Twinned Call Pickup 229 Mobile Twinning 23, 82, 229, 312 mobile/cell 210, 217, 218, 303, 307, 317 Mobile/Cell Phone 210, 217, 218, 303, 307 Mobility 26, 151, 160, 161, 180, 200, 208 Mobility Solutions 151 Modify’ 316 Modify’ existing lists 316 Modular 22, 82, 302, 321 Modular Messaging 321 Modular Messaging Voicemail 302 Monitor 91, 208, 223, 227, 249, 279, 293, 298, 299, 318, 319, 335, 352, 355, 356, 357 Monitor Calls 227 Most Avaya 220 MP 371 MPPC 371 MSDE 319 MSP 298 Multiclass
Index office heating 303 Office-quality speakerphone 166 Oldest 227, 319 oldest ringing/waiting 227 oldest ringing/waiting call 227 On Demand Call Recording 303 Open Application Interface 161 Open CTI 20 OpenView application 356 Operator SoftConsole 20 Optional Add-Ons 147, 149, 150 Other Avaya Products 98, 259 Other Features 321, 335 Out Of Hours 316 Outbound Call Handling Features 215 outcall 317 Outcalling 321 Outlook 20, 279, 310 Goldmine 279 Output Port 194, 370 Overflow Group 225 Overhead LAN 243 Over
Index PPP 246, 266, 267, 268, 270, 371 PPP Fragmentation 246 PPP MP 371 PPP Multilink Protocol 371 PR 249 PRI 18, 82, 84, 91, 248, 249, 370 PRI 30 E1 84 PRI 30 E1R2 RJ45 84 PRI E1 370 PRI ISDN Services 370 PRI ISDN Switch 370 PRI T1 18, 84, 370 PRI T1 Service 370 PRI T1/J1 370 prices—Avaya 7 Primary Rate ISDN 249 Primary Rate Trunks 91, 249 prioritization 161 Priority 7, 127, 129, 131, 161, 224, 229, 232, 317, 365 Priority Call 224, 229 Priority Processors 161 Privacy Mechanism Session Initiation Protocol 3
Index -RRadio Frequency 2.4000 164, 166 Radio Frequency 2.
Index Security Architecture Internet Protocol 371 Self-Administration 223 Send Email 321, 356 Send Instant Messages 279 Separated incoming/outgoing 279 Series 23, 84, 93, 94, 98, 127, 129, 131, 133, 190, 196, 294, 298, 303, 368 server PC's 368 servers provide 269 Service Packs 295 Service Provider conferencing compared 334 Service Provider conferencing services 334 service provider supporting 201 Service Providers 18, 82, 201, 249, 253, 256, 270, 279, 334 service-by-service 268 Session Border Controller 253
Index Stac Lemple Ziv 268 STAC LZS Compression Protocol 371 stackable 82 Stand Charging 180 Stand Power Supply Adapter Charging 180 Standard 40W Power Supply Unit 368 Standard Edition 23 Professional Edition 82 standards-based 18, 224 standards-based TAPI 224 Starter Kits” 160 starting Day One 7 station/access 98 Status 22, 82, 133, 164, 205, 208, 213, 219, 225, 290, 293, 299, 303, 319, 352, 357 Status Application 22, 82, 357 Status Bar 290 STD15 371 STD16 371 STD17 371 STD56 371 STD57 371 Still Queued 303
Index There’s 7 Third Party Database Access 321 Third Party Fax 310 Third Party Text Speech 23 Third Party Text To Speech 23 Through Network Address Translators 371 TIA/EIA-646-B conform 249 til 205 Time Division Multiplexing 82 time during product 23 Time Entries 226 time linking office 266 Time Profile 208, 225, 226, 268, 317, 318, 365 timebands 266 Time-Division Multiplexed Telephony 232 timeframe 321 timeout 201, 202, 317, 365 TNS 249 To Email 303, 307, 321 Toggle Calls 201, 229 toolkit 298 toolset 20 t
Index V120 371 V24 267 V35 267 V5.
Index VPN Phones 23, 82, 151 Licenses 188 VPN tunneling 22 VPN-access 188 VPN-gateways 188 -Wwaiting Acquire Call 227 walkie 161 walkie-talkie 165 Wall Plate Adapter 180 WAN 18, 22, 82, 160, 242, 243, 248, 266, 267, 268, 270, 303, 355, 370 switching 256 VCM 242 WAN link 266 WAN multiplexers 267 WAN3 82, 93, 356, 368 WAN3 10/100 82, 93 WAN3 Module 356, 368 WAP WML 129, 131 Warm Start 352 Watts 240, 368 WAV 202, 279, 293, 307, 311, 319 wav file 202, 279, 319 waveform 319 Web 7, 18, 317, 318, 319 Web Server 31
Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.
