User manual

Table Of Contents
Section 6: Customer Service 6-3
Moseley SL9003Q 602-12016 Revision G
6.3 Factory Service
Arrangements for factory service should be made only with a Moseley technical service
representative. You will be given a Return Authorization (RA) number. This number will
expedite the routing of your equipment directly to the service department. Do not send any
equipment to Moseley Associates without an RA number.
When returning equipment for troubleshooting and repair, include a detailed description of the
symptoms experienced in the field, as well as any other information that well help us fix the
problem and get the equipment back to you as fast as possible. Include your RA number inside
the carton.
If you are shipping a complete chassis, all modules should be tied down or secured as they
were originally received. On some Moseley Associates equipment, printing on the underside or
topside of the chassis will indicate where shipping screws should be installed and secured.
Ship equipment in its original packing, if possible. If you are shipping a subassembly, please
pack it generously to survive shipping. Make sure the carton is packed fully and evenly without
voids, to prevent shifting. Seal it with appropriate shipping tape or nylon-reinforced tape. Mark
the outside of the carton "Electronic Equipment - Fragile" in large red letters. Note the RA
number clearly on the carton or on the shipping label, and make sure the name of your
company is listed on the shipping label. Insure your shipment appropriately. All equipment must
be shipped prepaid.
The survival of your equipment depends on the care you take in shipping it.
Address shipments to:
MOSELEY ASSOCIATES, INC.
Attn: Technical Services Department
111 Castilian Drive
Santa Barbara, CA 93117-3093
Moseley Associates, Inc. will return the equipment prepaid under Warranty and Service
Agreement conditions, and either freight collect or billed for equipment not covered by Warranty
or a Service Agreement.