User's Manual

25
WARRANTY
BMS warrants that, at time of delivery, the product will be free from defects in materials and workmanship,
provided the equipment or system is installed, operated and maintained in accordance with the Operation and
Maintenance manual or such other BMS documentation as may be applicable. Any such defect reported to
BMS within two years, BMS will take reasonable and prompt action to repair or replace such equipment.
Should any of the components be defective, please contact BMS immediately. Please have the following
information available so we can best serve you.
• Customer Name
• Contract Number
• BMS Model Number
• Serial Number
• Detailed Description of Problem
• Name of Contact Person
• Contact Information such as phone number and/or email address
• Return Information
Much of this information can be found on the product label found on the component.
Figure 13 Product Label
Defective components under BMS warranty will be repaired/replaced at the discretion of BMS. Items no
longer under warranty will require a PO before repairs can proceed.
NOTE:
All goods returned for service require an RMA #. Any goods received without an RMA# may not
be processed in a timely manner. Please contact BMS for an RMA#.
Customer Service Information
Broadcast Microwave Services, Inc.
12367 Crosthwaite Circle
Poway, CA 92064
Tel: [phone]
Toll free (US): 800-669-9667
Fax: [phone]
Email:[e-mail]
Web: www.bms-inc.com