Operating Instructions

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Troubleshooting
Most eBox malfunctions are caused by
incorrect use. These errors can not be
detected by the eBox and therefore can
not be displayed by the device. This for
example applies to the following situations:
• No power source connected
• Charging cable not plugged in correctly
If a malfunction persists despite adherence
to the instructions for use, we recommend
restarting the eBox. To do so, briefly disconnect
the eBox from the mains by switching the
(miniature) circuit breaker in sub-installation,
and then reconnect it. If necessary, also
check the connection on the vehicle side.
Charging malfunction
In rare cases, charging is disrupted or reduced
by external effects. This can occur when:
• the eBox overheats:
The eBox down-regulates the charging
power automatically when a temperature
limit is exceeded and so temporarily reduces
charging. Shield, therefore, the eBox from
direct sunlight.
• There is a charging problem at the vehicle:
Check the fault display in your vehicle.
Authentication faults
• The authentication indicator does not
light up when:
authentication fails via the eCharge+ app.
Please repeat authentication via the
eCharge+ app.
• Authentication indicator flashes red:
RFID card not detected or not configured.
Please hold up again the configured RFID
card against the authentication indicator,
or configure an RFID card.
• When the display is used to authenticate,
it shows the corresponding details.
TroubleshootingTroubleshooting
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Troubleshooting
DANGER
Device error. Warning
of electrical voltage.
Critical fault
A serious device fault has rendered the
eBox inoperable, and it must be disconnected
immediately from the mains. If the fault
persists after a restart and after the eBox
has cooled down by itself, then consult a
qualified electrician, and if necessary have
the eBox replaced.
MOVING AND STORAGE INSTRUCTIONS
The eBox touch is not to be lifted or carried
by the flexible cord. Make sure to keep an
eye on the EV cable while carrying the eBox
touch so that the cable does not grind the
ground. When stored, make sure that the
cable does not cause any obstruction and be
careful not to break the cable.