Operating Instructions

TroubleshootingTroubleshooting
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Troubleshooting
Troubleshooting
Most eBox malfunctions are caused by
incorrect use. These errors cannot be
detected by the eBox and therefore can
not be displayed by the device. This for
example applies to the following situations:
• No power source connected
• Charging cable not plugged in correctly
If a malfunction persists despite adherence
to the instructions for use, we recommend
restarting the eBox. To do so, briefly disconnect
the eBox from the mains by switching the
(miniature) circuit breaker in sub-installation,
and then reconnect it. If necessary, also
check the connection on the vehicle side.
Charging malfunction
In rare cases, charging is disrupted or reduced
by external effects. This can occur when:
• the eBox overheats:
The eBox down-regulates the charging
power automatically when a temperature
limit is exceeded and so temporarily reduces
charging. Shield, therefore, the eBox from
direct sunlight.
• There is a charging problem at the vehicle:
Check the fault display in your vehicle.
Authentication faults
• The authentication indicator does no
light up when:
authentication fails via the eCharge+ app.
Please repeat authentication via the
eCharge+ app.
• Authentication indicator flashes red:
RFID card not detected or not configured.
Please hold up again the configured RFID
card against the authentication indicator,
or configure an RFID card.
• Vehicle link indicator does not light up
(does not light up green):
Communication fault between the vehicle
and eBox. Check the connection between
the vehicle and the eBox, and if necessary
connect again.
• Bluetooth pairing button does not light up:
Bluetooth communication fault between
the eBox and your smartphone / tablet
(relevant only in the eBox private offline
mode). Initialize the Bluetooth connection
on your smartphone / tablet and the eBox by
pressing the Bluetooth pairing button again.
DANGER
Device error. Warning
of electrical voltage.
Critical fault
A serious device fault has rendered the
eBox inoperable, and it must be disconnected
immediately from the mains. If the fault
persists after a restart and after the eBox
has cooled down by itself, then consult a
qualified electrician, and if necessary have
the eBox replaced.
MOVING AND STORAGE INSTRUCTIONS
The eBox professional is not to be lifted or
carried by the flexible cord. Make sure to keep
an eye on the EV cable while carrying the
eBox professional so that the cable does not
grind the ground. When stored, make sure
that the cable does not cause any obstruction
and be careful not to break the cable.