BT Granite User Guide Think before you print! This new interactive user guide lets you navigate easily through the pages and allows you to be directed straight to any websites or email addresses that are referenced. Simply hover the cursor over the page number, website or email reference and click when the hand icon changes to the icon.
Welcome to your BT Granite Digital Cordless Telephone Answering Machine • Answering machine with up to 12 minutes digital recording time and helpful voice prompts. • Call screening lets you hear callers leaving a message and pick up the call if you want. • 100 Name and number phonebook to store all your contact numbers for easy dialling. • Send and receive text messages.1 • Handsfree speaker. • Speed dial – assign a number stored in the Phonebook to a 2-9 keypad button for dialling with one touch.
This User Guide provides you with all the information you need to get the most from your phone. Before you make your first call you will need to set up your phone. Follow the simple instructions in ‘Getting Started’, on the next few pages. Need help? If you have any problems setting up or using your BT Granite please call our free Helpline on 0808 100 6556*. Our dedicated advisors are more likely to be able to help you than the retailer where you made your purchase.
In this guide Getting started Location...........................................................................7 Setting up........................................................................7 Setting up for multiple packs ............................................9 Set date and time manually...............................................9 Getting to know your phone Handset buttons.............................................................10 Handset display / display icons . ...................
In this guide Caller Display and the calls list Calls list..........................................................................29 New Message and & Caller Display...................................29 View and dial from the Calls list........................................30 Save a number to the phonebook....................................30 Delete an entry...............................................................30 Delete entire Calls list......................................................
In this guide Help........................................................................... 53 General information Safety information .........................................................57 Cleaning.........................................................................57 Environmental................................................................58 Product disposal instructions...........................................58 Guarantee................................................................
Getting started 7 WARNING Do not place your BT Granite in the bathroom or other humid areas. Location Place your BT Granite within 2 metres of the mains power socket and telephone socket so that the cables will reach. Make sure it is at least 1 metre away from other electrical appliances to avoid interference. Your BT Granite works by sending radio signals between the handset and base. The strength of the signal depends on where you site the base. Putting it as high as possible ensures the best signal.
Getting started Battery low warning The icon flashes in the handset display when you have only a few minutes talk time remaining. Recharge the handset before you can use it again. You also hear a low battery warning beep if the battery is low and needs recharging. During charging, the icon will scroll in the display. 2. Insert battery as shown below. Make sure the coloured wires line up as shown on the label inside the handset and the connector is plugged fully into the socket.
Getting started Setting up for multiple packs If you have purchased a BT Granite multiple pack, you will need to prepare any additional handsets and chargers for use. For each additional handset and charger: 1. Insert the power adaptor with the red connector (item code 045982) into the underside of the charger. Plug the other end into the mains wall power socket and switch on. 2. Insert the battery in the handset as shown on the previous page and put the battery compartment cover into place. 3.
Getting to know your phone Handset buttons UP/Redial In standby, press to open the Redial list, page 17. In a menu, press to scroll up through the options. During a call, press to increase the volume. LEFT/INT In standby, press to call another handset, page 51. During a call, press to put caller on hold, page 52. Option button (left) In standby, press to open the main menu. Select options displayed on screen. During a call, press to open the phonebook, page 15.
Getting to know your phone Handset display Granite Handset name and number 1 8 AUG MENU Date 12:30 NAMES Time Display icons Shows handset battery status. Scrolls when the handset is charging Flashes when less than 15 minutes talk time is left. Flashes when receiving a call. On during a call Flashes when you have new text or Voicemail messages. On when you have read text messages in the Inbox. Handsfree is in use. Handset ringer is switched off.
Getting to know your phone Base Find Press to ring all registered handsets, helpful for finding a missing handset, page 18. Message counter Indicates answer machine status and number of messages received. Also used during registration, page 50. Flashes when new messages have been received. LED indicator Flashes – when line in use. On – during handset charging.
Getting to know your phone Option buttons Press to select the option displayed on screen. Navigating the menus Your BT Granite has an easy to use menu system. Each menu has a list of options which you can see on the menu map on the following page. Options When the handset is switched on and in standby: 1. Press Menu to open the main menu. 2. Press (UP) or (DOWN) to scroll through the available options. 3. Press Select to select a menu option or Back to return to the previous screen. 4.
Getting to know your phone Menu map Phonebook Handset settings Base Settings Clock & Alarm Advanced set Ring volume SET DATE/Time Conference Set format Barring mode Alarm Change PIN Alarm tone Registration Add entry/ New Handset name entry Ring melody Handset Tones List Edit entry - Ring volume Select melody - Ring MELODY Delete entry - Key Beep Delete all - Confirm Tone SPEED DIAL Backlight time Dim mode Auto hang-up Auto answer Alarm volume De-register Reset Network ServiceS
Using the phone Switch handset on or off When you make a call, the In use light on the base flashes. To switch off: 1. Press and hold until the handset switches off, after about 5 seconds. To switch on: 1. Press and hold until the handset switches on. Make an external call 1. Press 15 . Call timer Your handset will automatically time the duration of all external calls. The handset display shows the call duration both during and for a few seconds after your call.
Using the phone Receiving a call When the phone rings the display shows the caller’s number if available or the caller’s name if it matches an entry in the phonebook. If you do not have a Caller Display service, the screen shows External call. Auto answer As long as you have auto answer set to ON you can answer a call by lifting the handset off the base. If you have switched auto answer off, you as well. Auto answer ON will need to press is the default setting. See page 25. 1.
Using the phone Answer a call handsfree 1. Press twice. The call is transferred to the handset loudspeaker. Switch to handsfree during a call 1. During a call: press to put the call on the loudspeaker. To switch handsfree off and return the call to the earpiece, press again. Redial Up to the last 20 telephone numbers called are saved in the redial list. You can then select any of the numbers to redial, delete or copy to the phonebook. Redial the last number called 1.
Using the phone Delete a redial number 1. Press . 2. Scroll or to the number you want. 3. Press SELECT, then when the entry is selected, press MENU and scroll Delete and press SELECT, then press OK to confirm. to 4. Press Back to return to standby. Delete entire redial list 1. Press . 2. Press select on any entry, then press menu and scroll to Delete all and press select. delete all? is displayed 3. Press OK to confirm or Back to cancel. 4. Press Back to exit and return to standby.
Phonebook 19 You can store up to 100 names and numbers in the phonebook. Names can be up to 14 characters long and numbers up to 24 digits. Entering names Use the keypad letters to enter names, e.g. to store Tom: Press once to enter T. Store a name and number Press three times to enter o. 1. Press Menu. Phonebook is displayed, press select, new entry is displayed, press select. Press once to enter m. 2. Enter the name and press OK. 3. Enter the number and press OK. 4.
Phonebook Edit a name and number 1. Press Menu. Phonebook is displayed. Press Select. 2. Scroll to Edit entry and press Select. 3. Scroll to the entry you wish to edit and press SELECT. Press Clear to delete the name, if required, and enter the new name. Press OK. 4. Press Clear to delete the phone number then enter a new number. Press OK. 5. Press or 6. Press to choose a melody, and press select. to return to standby. Edit the assigned ringer melody 1. Press Menu. Phonebook is displayed.
Phonebook Delete Phonebook 1. Press Menu. Phonebook is displayed. Press Select. 2. Scroll to Delete all and press select. 3. Delete All? is displayed press OK to confirm or back to cancel. 4. Press Back to return to standby. Speed dial You can assign a number from the Phonebook to a 2-9 button and dial that number just by pressing and holding the button. Store or change a speed dial number 1. Press Menu. Phonebook is displayed. Press Select. 2. Scroll to speed dial and press Select. 3.
Phonebook Dial a speed dial number 1. Once you have stored a number, press and hold the 1-9 button you want. The number stored is displayed and dialled. Delete a speed dial number 1. Press Menu. Phonebook is displayed. Press Select. 2. Scroll to speed dial and press Select. 3. Scroll or to the button memory you want to delete and press Select. 4. Press menu. Scroll to Delete and press Select. You hear a confirmation beep. The number is deleted.
Handset and base settings Handset settings Ring volume There are five volume levels (plus Off) or choose Ascending for a gradually increasing volume. 1. Press Menu, scroll 2. Scroll to Handset settings and press Select. to Handset toneS and press Select. 3. Ring volume is displayed, press Select. 4. Scroll or to the ringer setting you want and press OK. The ascending alert is selected by scrolling one step higher when you reach the highest volume bar. 5. Press Back to return to the previous menu level.
Handset and base settings Keypad beep When you press a button on the keypad, you hear a beep. You can switch this beep on or off. 1. Press Menu, scroll to Handset settings and press Select. 2. Scroll to HANDSET TONES, press Select. 3. Scroll to key beep, press Select. 4. Scroll or to display On or Off and press SELECT. 5. Press Back to return to the previous menu level. Confirmation tone When you change a phone setting or place the handset on charge, you hear a confirmation tone.
Handset and base settings Dim mode When dim mode is set to on (the default setting) and no buttons have been pressed on the handset for 30 secs, the time will appear on the handset display. To conserve battery power, you can turn the dim mode off and the screen will then switch off and go completely blank, instead of displaying the time. When any button is pressed on the handset, the display will switch back on. 1. Press Menu, scroll to handset settings and press select. 2.
Handset and base settings Base settings Ring volume There are five volume levels (plus Off) or choose Ascending for a gradually increasing ring volume. 1. Press Menu, scroll to base settings and press Select. 2. Ring volume is displayed. Press Select. 3. Scroll or to the ringer volume you want and press OK. The ascending alert is selected by scrolling one step higher when you reach the highest volume bar. 4. Press Back to return to the previous menu level.
Clock & alarm 27 Set date/time 1. Press Menu, scroll to Clock & alarm and press Select. 2. Set date/time is displayed. Press Select. 3. Use the keypad to enter the current time in 24 hour format and date then press OK. 4. Press Back to return to the previous menu level. Set time format Choose whether the time is displayed in 12 or 24 hour format. The default setting is 24 hours. 1. Press Menu, scroll 2. Scroll If you make a mistake, press Back to delete.
Clock & alarm Set alarm You can set your alarm to ring once or at the same time every day. If you want to stop your handset alarm setting, select Off. 1. Press Menu, scroll If you make a mistake entering the time, press Back to delete the last digit. Stop alarm ring When the alarm goes off, press Stop or any button. to Clock & alarm and press Select. 2. Scroll to Alarm and press Select. 3. Scroll or to Off, On once or On daily and press select.
Caller Display and the calls list If you have subscribed to a Caller Display Service, you will be able to see your caller’s number on your handset display (provided it is not withheld) prior to answering the call. If your caller’s name is stored in the phonebook and a number match is found, you will also see the caller’s name on the display. 29 IMPORTANT To use Caller Display you must first subscribe to the service from your network provider. A quarterly fee may be payable.
Calls list View and dial from the Calls list 1. Press . The Calls list screen is displayed. 2. The first entry is indicated by an arrow, press Select to open the entry to see details of the call, e.g. time and date. If the call has not been viewed, it is marked as New by the icon. 3. Scroll to see the next entry. 4. Press to dial the entry displayed. 5. Press Back at any time to return to the previous menu level. Save a number to the Phonebook 1. Press 2. Scroll .
Calls list Delete entire Calls list 1. Press . The Calls list screen is displayed. 2. Press Select to open any entry, press menu. 3. Scroll to Delete all and press Select. 4. Delete all? is displayed. Press OK to confirm or Back to cancel. 5. Press Back at any time to return to the previous menu level.
Advanced settings Change PIN The default PIN is 0000. You will need to enter the PIN for setting Call barring and during registration and de-registration. For security reasons, you can change the PIN to your own preferred 4-digit code. 1. Press Menu, scroll 2. Scroll or to Advanced set and press Select. to change PIN and press SELECT . 3. Enter the old PIN and press OK. 4. Enter the new PIN and press OK. 5. Enter the new PIN again to confirm and press OK. Display shows New PIN stored. 6.
Advanced settings Set call barring number You can enter up to four numbers to be barred. 1. Press Menu, scroll 2. Scroll or to Advanced set and press Select. to Call barring, press Select. 3. Enter the system PIN (default setting 0000) and press OK. 4. Scroll to Barring number and press Select. 5. Scroll or to the barring number you want and press Select. Dialling a barred number The call will not be connected. The screen displays Call barred. 6. Enter the number you want to bar.
Advanced settings Handset default settings SMS default Centre Centre 1 Handset Ringer Volume 3 Set 1st Ring On Handset Ringer Melody Melody 1 Handset Earpiece Volume 4 SMS center – Send number 1470P17094009 Handset Speaker Volume 3 SMS center – Receive number 0800587529 Handset Key Beep On Phonebook memory Empty Battery Low Tone On Redial memory Empty Language English CID memory Empty Auto hang up On SMS Mailbox Empty Auto answer On SMS reception On Handset Name Gr
BT Network Services By selecting the BT Services menu you can access a range of useful pre-stored numbers and further BT Calling Features. Pre-stored BT Services numbers: • PROD HELPLINE – dials the BT Granite Helpdesk for information and help. • Divert - all – diverts all calls to a number. • Divert - busy – diverts calls when your line is busy. • Divert - no ans – diverts calls if you do not answer. • call waiting – to activate/de-activate.
BT Network services You must subscribe to your network’s Caller Display service for Call Waiting to work. A quarterly fee may be payable. Call Waiting 1. During a call, you hear a soft beep in the earpiece and the display shows the number of the caller or the name if it matches an entry in your phonebook. 2. Press to put your current caller on hold and speak to the new caller. 3. Press again to switch between both callers. 3. Press to finish the current call.
Answering machine Your BT Granite can digitally record up to 12 minutes of messages or up to 59 messages. The maximum incoming message can be up to 3 minutes. You can operate your answering machine from: • the handset. 37 You will need to set the day, date and time (if you have not already done so) so that you will know when each message was received. If you have subscribed to your network’s Caller Display service, the date and time is set automatically when you receive your first call.
Answering machine Answer and Record The pre-set Answer and Record outgoing message, that allows your caller to leave a message, is “Hello, your call cannot be taken at the moment, so please leave your message after the tone”. Your Answer and Record outgoing message will replace the pre-recorded message. To reinstate the pre-recorded messages, delete your own recorded outgoing message, see below.
Answering machine 4. Scroll to Delete and press Select to play the message. 5. Press Back to return to the previous menu level. Message playback Messages are played through the handset speaker. To switch to private playback through the earpiece, press CALL during playback. 1. Press Menu, scroll or to Answer Machine. Press Select. 2. Play is displayed. Press OK to play your messages. During playback, press options and scroll or to: Repeat – press Select to repeat the current message.
Answering machine Answer Settings Answer delay Answer delay sets the number of times your BT Granite will ring before the answer machine picks up your call and starts playing the outgoing message. You can change the Answer Delay setting to between 2-9 rings or Time Saver. Time saver When you ring in to access your messages remotely, if your answering machine is set to time saver and you have new messages it will answer after 2 rings, if you do not have any new messages, it will answer after 6 rings.
Answering machine Call screening at the handset 1. When the phone starts recording a message from an incoming caller, press SCREEN to listen to the caller at the handset. To interrupt the recording and speak to the caller press . 2. Press Your BT Granite answering machine has voice prompts to help you use its settings and features. to end the call.
Answering machine Each message is played back with the day and time of the call announced. Remote access When remote access is switched on, you can call in from another phone to listen to your messages and operate your answering machine. Remote access on / off You can switch remote access on or off. When on, you can operate your answering machine from any other TouchtoneTM phone. Default setting is On. If the base speaker is set to 0, call screening is switched off. 1.
Answering machine Follow the announcements and instructions you hear: Play all messages Play new messages Skip back during messages Delete current message Skip forward during messages Stop playback Press repeatedly to select the answering machine mode: Answer & record, Answer only or Answer Off.
Text messaging Your BT Granite can store a total of 60 text messages: Up to 40 in the Inbox, Up to 15 draft box Welcome to the BT text messaging service on your BT Granite. Your BT Granite can send and receive text messages from participating mobile networks and compatible landline telephones in the UK. The fixed line text service is provided under BT’s terms and conditions for telephone service. These can be found by visiting the BT.com website at: http://www.bt.
Text messaging If selecting a Phonebook number, press Phonebook, scroll entry you want and press Select. or to the 4. Press OK. Screen gives you the options to Send or Save as draft. To send, press select. Display shows sending message and then message sent. Or to send later, scroll to Save as draft and press OK. New text message alert 1. When you receive a text message, you hear a beep and the display shows New text msg. Read a text message 1. From standby, press . 2.
Text messaging Enter the name, press OK. Delete – press Select to delete the message. Delete all – press Select to delete all messages in the inbox. Press OK to confirm. 2. Press Back to return to the previous menu level. Templates There are five pre-set templates: I am busy now, will call you later Please call my mobile / office / home View, edit and send a template message 1.
Text messaging 4. Press select to see the full text. Delete – press Select to delete the text. Do you have two text phone bases connected to the same phone line? If you have two text phone base stations plugged into one line, you are likely to experience problems receiving text messages. Normally, only one SMS enabled base unit (DECT or cordless) can be plugged into any line.
Text messaging Service centre numbers To send and receive text messages you need the telephone number of your Network’s text Centre. If you accidentally delete the Send or Receive Service Centre numbers you will need to re-enter them in order for your text Service to work. You can enter up to 6 Service Centre numbers – 3 Send and 3 Receive. The Send Service number is: 1470P17094009. The Receive Service number is: 0800587529. Add or change Service Centre numbers 1. From standby, press .
Text messaging Set a Service Centre The default setting is Service Centre 1. 1. From standby, press . Or Press Menu, scroll to text message and press Select. 2. Scroll to Settings and press select. 3. Scroll or 4. Scroll or you want. to Default centre and press Select. to service centre 1, 2 or 3 and enter the service number 5. Press select. 6. Press Back to return to the previous menu level. Text message audible alert on / off When you receive a new text message, your phone gives a beep.
Using additional handsets You can use up to five GAP compatible handsets with your BT Granite base to extend your phone system without needing to install extension sockets for each new phone. Your BT Granite handset can also be registered to up to four other bases. If you have purchased a BT Granite multiple pack any additional handsets come pre-registered to the base. If you have purchased an additional handset separately you must register it to your BT Granite base before it can be used.
Using additional handsets Internal calls Call another handset 1. Press . If only two handsets are registered to the base, the second handset will automatically be called, otherwise a list of available handsets is displayed. Only possible when more than one handset is registered to the base. 2. To call the handset, select the handset number you want. If the handset is already in use, you will hear the busy tone. 3. Press to hang up.
Using additional handsets Invite an internal caller to join a conference 1. During a call with an external caller, press available handsets displayed. . Your caller is put on hold and all 2. Enter the handset number you want to call. 3. When the other handset answers press CONF to initiate a 3-way conference call. 4. If you decide to press can continue the call. to hang up, your caller and the other handset user Put a caller on hold and make an internal call 1.
Help 53 Phone does not work No display • Have you inserted the battery correctly? See page 8. • The batteries may be flat, dead or incorrectly inserted. • Check that the mains power is correctly connected. • Recharge or replace the batteries. Caution: there is a risk of explosion if battery is replaced by an incorrect type. Dispose of batteries according to the instructions.
Help Answering machine messages have the wrong date and time • Have you set the date and time? See page 27. Cannot access your messages from another phone • Has Remote access been switched off? To switch Remote access on, see page 42. No Caller Display number/name displayed • Have you subscribed to a Caller Display service from your network provider, see page 29. • The caller may have withheld their number. • An exact name/number match was not found in your directory.
Help Possible problems with text messaging Text messages cannot be sent and screen displays Message failed • The base station power supply or telephone line cord might not be properly connected. • Check that the base station power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket. • There might be a fault on the line. Check your telephone line is working properly. • You might have deleted the server number in error.
Help General sales enquiries 3. Enter the number 00000 then press OK. • BT Residential lines – call 150. BT Business lines – call 152. 4. Send is highlighted, press SELECT. • For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business). If you are sending a message from a fixed line phone to another fixed line phone Billing enquiries • Refer to the telephone number shown on your telephone bill.
General information 57 • Use only the approved rechargeable batteries supplied. Spare IMPORTANT rechargeable batteries are available from the BT Granite Helpline on This equipment is not designed for making emergency telephone call when the power fails. Alternative arrangements should be made for access to emergency services. This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom. 0808 100 6556*.
General information Environmental Product disposal instructions for residential users • Do not expose to direct sunlight. • The handset may become warm when the batteries are being charged or during prolonged periods of use. This is normal. However, we recommend that to avoid damage you do not place the product on antique/veneered wood. • Do not stand your product on carpets or other surfaces which generate fibres, or place it in locations preventing the free flow of air over its surfaces.
General information Within the 12 month guarantee period: Technical information If you experience difficulty using the product, prior to returning your product, please read the Help section beginning on page 53 or contact the BT Granite Helpline on 0808 100 6556* for assistance. Additional answers to Frequently Asked Questions are available from www.bt.
General information Connecting to a switchboard This product is intended for use within the UK for connection to the public telephone network and compatible switchboards, which support tone and pulse dialling and timed break recall. If in doubt please consult your service provider. Inserting a pause With some switchboards, after dialling the access code you may have to wait for a moment while the switchboard picks up an outside line so you will need to enter a pause in the dialing sequence.
BT & Working together, supporting energy saving products BT & British Gas have joined forces to help our customers find new ways to save energy around the home, so we can all do our bit for the environment & save money too! Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract.
