User guide
56
If you experience any problems, please call the Helpline on
Help
• Have you set the date and time? See page 27.
• Have you changed the remote access security PIN code?
The remote access setting might need to be activated,
see page 43.
• Has Remote access been disabled? To enable Remote
access, see page 43.
• Have you subscribed to a Caller Display service from
your network provider, see page 29.
• The caller may have withheld their number.
• An exact name/number match was not found in your
directory. Check that you have stored the full STD
dialling code.
• You can register a total of 5 handsets to your BT Stratus
1500 base. Check that you have not exceeded the limit.
• Check that you have entered the correct PIN number
(default PIN 0000).
• Check that you are at least one metre away from other
electrical equipment to avoid interference
when registering.
• Have you connected the telephone line correctly?
Only use the line cord supplied otherwise your phone
may not work.
• Is the base ringer set to off?
• You may have a faulty line or socket. Try using
another socket or line. Call BT on 151 if you still
experience problems.
• Sometimes your BT Stratus 1500 can interfere with
other electrical equipment if it is placed too close. It is
recommended that you place your BT Stratus 1500 at
least one metre away from electrical appliances or metal
obstructions to avoid any risk of interference.
If you are still experiencing difculties please call the
BT Stratus 1500 Helpline on 0808 100 6556*.