BT Freestyle 350 User Guide
Section Welcome… to your BT Freestyle 350 Digital Cordless Telephone • Directory lets you store up to 100 names and numbers for easy dialling. • The BT button provides quick access to a range of useful services, including SMS text messages, Calls list and BT services such as Helpdesk and Directory Enquiries. • • Send and receive SMS text messages. • Answering machine can be operated from the base, at a handset or by remote access from another phone. • Expandable system.
Section This User Guide provides you with all the information you need to get the most from your phone. Before you make your first call you will need to set up your phone. Follow the simple instructions in ‘Getting Started’, on the next few pages. Need help? If you have any problems setting up or using your BT Freestyle 350 please contact the Helpdesk on 0800 218 2182* or email bt.helpdesk@vtecheurope.com.
In this guide Getting started Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Setting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Setting up for multiple packs . . . . . . . . . . . . 9 Getting to know your phone Handset buttons. . . . . . . . . . . . . . . . . . . . . . . 10 Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Handset display icons . . . . . . . . . . . . . . . . . . 12 Navigating the menus . . . . . . . . . . . . . . . . . .
In this guide Call Waiting on/off/check status . . . . . . . . . . 28 Answer a call waiting call. . . . . . . . . . . . . . . . 28 SMS text messages Subscribe to the SMS service . . . . . . . . . . . . 29 Send/save text messages. . . . . . . . . . . . . . . . 30 Receiving and reading text messages. . . . . . 30 Reply to a text message. . . . . . . . . . . . . . . . . 31 Delete a text message . . . . . . . . . . . . . . . . . . 31 Call the sender’s phone number . . . . . . . . . .
In this guide Reinstate pre-recorded outgoing message . 52 Set answer mode . . . . . . . . . . . . . . . . . . . . . . 53 Set answer delay . . . . . . . . . . . . . . . . . . . . . . 54 Set and check answer delay . . . . . . . . . . . . . 54 Recording time. . . . . . . . . . . . . . . . . . . . . . . . 55 Playing messages . . . . . . . . . . . . . . . . . . . . . . 55 Delete all old messages . . . . . . . . . . . . . . . . . 56 Record a memo . . . . . . . . . . . . . . . . . . . . . . .
Getting started Location You need to place your BT Freestyle 350 within 2 metres of the mains power socket and telephone socket so that the cables will reach. Make sure it is at least 1 metre away from other electrical appliances to avoid interference. Your BT Freestyle 350 works by sending radio signals between the handset and base. The strength of the signal depends on where you site the base. Putting it as high as possible ensures the best signal. Setting up 1.
Getting started Battery low warning If the symbol flashes in the display and you hear a warning beep every few seconds, you will need to recharge the handset before you can use it again. During charging, the icon in the display. will scroll Talk/Standby time In ideal conditions, fully charged handset batteries should give up to 10 hours talk time or up to 100 hours standby time on a single charge. The base must remain plugged in to the mains and switched on at all times. 2.
Getting Started Setting up for multiple packs If you have purchased a BT Freestyle 350 multiple pack, you will also need to follow the instructions shown below to prepare any additional handsets and chargers for use. For each additional handset and charger: 1. Connect the power adaptor to the charger and switch on at the mains socket. 2. Batteries will come inserted in the battery compartment. Pull the plastic tag as instructed to activate the batteries and charge for at least 16 hours.
Getting to know your phone Handset buttons Calls/Scroll up In standby mode, press to open and scroll through the Calls list, page 22. In talk mode, press to increase the earpiece or speaker volume, page 16. In menu mode, press to scroll through the menu options Clr/Scroll left During a call, press to switch secrecy on/off, page 16. Handsfree Press to switch calls to the loudspeaker, page 16. Redial/Scroll down In standby mode, press to open and scroll through the redial list, page 17.
Getting to know your phone Base Power LED On = power on Flashing = line in use. Find Press to ring the handset(s), to help you find it if it is missing, page 19. SMS LED Indicates you have new SMS messages. Stop Press to stop message playback, page 49. Answer on/off Press to switch answering machine on or off, page 49. Play Press to play messages, page 49. Message Counter Press to play next message, page 49.
Getting to know your phone Handset display icons Handset name Displayed in standby mode. Handset number Displayed in standby mode. Date Shows the date in day/month format. Time Shows the time in hours and minutes. Int Range Steady Indicates good connection Flashing Connection to the base is poor or lost Handsfree The loudspeaker is switched on Menu Secrecy Secrecy switched on. Your caller cannot hear you.
Getting to know your phone Navigating the menus Your BT Freestyle 350 has an easy to use menu system. Each menu leads to a list of options. 1. From the standby screen, press the Menu option button to open the main menu screen (shown opposite), then use the navigation buttons to highlight the menu option you want. The currently selected menu is shown at the top of the screen, for example Info services. 2. Press the OK option button to open the highlighted menu or Back to return to the previous screen.
Getting to know your phone Handset menus SMS messages Info services (currently selected) Write message SMS messages Inbox Calls list Handset display Outbox BT Services Wallpaper Handset name SMS settings Contrast Colour options Backlight Answer Machine Handset tones Play messages Ringer Delete all old messages Warning tones Answer on/off Answer settings Records memo Settings Setup handset Setup base Date/Time Register handset Deregister handset If you experience any problems, please
Using the phone 15 Switch the handset power on/off 1. Press and hold then press Yes to confirm. 2. To switch handset back on, press and hold to switch back on. then press No Make an external call 1. Press . The icon is displayed. Dial the telephone number. Preparatory dialling 1. Enter the number first. If you make a mistake, press Del to delete the last digit. Press to dial. Call timer Your handset will automatically time the duration of all external calls.
Using the phone Earpiece volume During a call, you can adjust the volume of the earpiece. 1. Press or to increase or decrease the volume. The display shows the volume level. Secrecy During a call, you can switch off the microphone so you can talk to someone nearby without your caller hearing. 1. During a call, press . The Your caller cannot hear you. 2. Press icon is displayed. again to resume your call. Handsfree Handsfree lets you talk to your caller without holding the handset.
Using the phone Answer a call handsfree 1. When the phone rings, press to answer your call and put your caller on the loudspeaker. Switch to handsfree during a call 1. Press to toggle between the loudspeaker and the earpiece. 2. Press to end the call. Redial The last 20 telephone numbers called are saved to a redial list. You can then select any of the numbers to redial, delete or copy to the phonebook. Redial a number from the redial list 1. Press . The last number called is displayed. 2.
Using the phone Copy a number from the redial list to the directory If the directory is already full, the display will show Directory full. You will need to delete a number in the phonebook first, see page 21. 1. Press . Scroll or through the redial list to the number you want to copy. 2. Press Opt and scroll to Save to dir. Press OK. 3. Enter the name then press Save. 4. Press to return to standby. Delete a redial number 1. Press .
Using the phone Keypad lock You can lock the keypad so that it cannot be used accidentally while carrying it around. To lock the keypad 1. Press and hold . The display shows Keypad locked. The icon will be displayed while the keypad lock is ON. To unlock the keypad 1. Press and hold again. The display will return to standby. Find handset You can locate a missing handset by making it ring. 1. Press on the base. All handsets registered to the base will ring. 2. Press again to stop the ringing.
Using the phone Using the directory Entering names When entering a name, the characters available for each key are displayed when the relevant button is pressed. Use the keypad letters to enter names, e.g. to store TOM: Press once to enter T. You can store up to 100 entries in the directory. Each entry contains a name and number. Names can be up to 15 characters long and numbers up to 24 digits. Store an entry Press three times to enter O. 1. Press Press once to enter M. 2.
Using the phone Edit an entry 1. Press and scroll 2. Press Opt, scroll or to the entry you want to edit. to Edit entry and press OK. 3. Change the number, then press OK. 4. Change the name, then press Save. 5. Press to return to standby. Delete an entry 1. Press and scroll 2. Press Opt, scroll or to the entry you want to delete. to Delete entry and press OK. 3. Press Yes to confirm or No to cancel. 4. Press to return to standby. Delete all entries 1. Press . 2.
Calls list IMPORTANT To use Caller Display and make the most of the calls list feature you must first subscribe to your network provider’s Caller Display service. A quarterly fee may be payable. For more details on BT’s Calling Features, including BT Caller Display, call BT free on 0800 800 150. For some incoming calls the caller information may not available and cannot therefore be displayed. In this case your BT Freestyle provides you with some explanatory information.
Calls list View further call details 1. Press , scroll press Opt. and to the entry you want to view and 2. Scroll to Details and press OK. The date and time of the call and the caller’s number are displayed. Press Back to return the previous menu level. 3. Press to return to standby. Save entry to the directory 1. Press , scroll press Opt. 2. Scroll and to the entry you want to save and to Save to dir. and press OK. 3. Enter a name and press Save. The entry is saved. 4.
Calls list Delete entire calls list 1. Press to open the calls list. 2. Scroll to Delete list and press OK. 3. Press Yes to confirm or No to cancel. 4. Press to return to standby. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.
Info services You can use the Info services menu or the button to provide quick access to a range of pre-stored BT Calling Features and also as an alternative way to access the SMS and Calls list menus. Open SMS menu Press then press OK. For full details on sending and receiving SMS text messages, see page 29. 25 IMPORTANT If you are not connected to the BT network, some of these services may not be available. Please contact your network provider.
Info services Replace pre-stored numbers in the BT Services menu 1. Press (or press Menu then OK). 2. Scroll to BT services and press OK. 3. Scroll and to the entry you want to replace and press Opt. 4. Display highlights Edit entry. Press OK. 5. Press Del to delete the number and use the keypad to enter the new number. Press OK. 6. Press Del to delete the name and use the keypad to enter the new name. Press Save.
Info services BT 118 500 Directory Enquiries/Helpdesk 1. Press (or press Menu then OK). 2. Scroll to BT services and press OK. to dial BT directory 3. Dir enquiries is highlighted. Press to dial the BT enquiries or scroll to Helpdesk and press Freestyle helpdesk. Call Divert Call Divert lets you divert incoming calls to another number where you can be reached. You can set a number and switch the service on or off. Call Diversion services may allow other divert options.
Info Services Call Waiting Providing you have a Caller Display service, the screen will show the caller’s details. Call Waiting lets you know if another person is trying to contact you while you are on a call. If a second caller rings you will hear a beep in the handset. Call Waiting on/off/check status 1. Press (or press Menu then OK). 2. Scroll to BT services and press OK. and to Call wait on, Call wait off or Check call wait and press OK. 3. Scroll 4.
SMS text messages Welcome to the BT SMS Service on your BT Freestyle 350. The service is provided by BT. Your BT Freestyle 350 can send and receive SMS messages from participating mobile networks and compatible landline telephones in the UK. The fixed line SMS service is provided under BT’s terms and conditions for telephone service. These can be found by visiting the BT.com website at: www.bt.
SMS text messages Send/save text messages SMS messages menu Entering text Use the keypad to enter characters. When you press a button on the keypad, the characters available are shown at the bottom of the display. Press the button repeatedly to move through the characters shown. For example, press twice to enter b. once to enter t. Press If the next character you want to enter is on the same button, wait for the cursor to move right.
SMS text messages 2. Scroll to Inbox and press OK. 3. Scroll or , if required, to the message you want to read first and press Read. 4. Press Back to return to the inbox. Reply to a text message 1. When reading a text message, press Opt. 2. Reply is highlighted. Press OK. 3. To use the sender’s message in your reply, press Yes. Or, press No to start with a blank message. If you include the sender’s message, the text will be inserted at the beginning of your message. You can then edit it as normal. 4.
SMS text messages Call the sender’s phone number 1. Press Menu, scroll left to SMS messages menu and press OK. 2. Scroll to Inbox and press OK. 3. Scroll or 4. Scroll to Call number and press OK. to the message you want and press Opt. Save the sender’s number in the directory 1. Press Menu, scroll left to SMS messages menu and press OK. 2. Scroll to Inbox and press OK. 3. Scroll or 4. Scroll to Save to dir. and press OK. to the message you want and press Opt. 5.
SMS text messages to choose from: Press to exit the menu and return to standby at any time. Send message Press OK to view the phone number, then either OK to send or Del to edit. Edit message Press OK to edit the message and phone number. Delete message Press OK, then Yes to confirm or No to cancel. Message alert beep on/off When you have new messages, your handset will beep. The default setting is on. You can switch the setting off. 1. Press Menu, scroll left to SMS messages menu and press OK. 2.
SMS text messages SMS Service Centre numbers To send and receive SMS text messages you need the telephone number of your Network’s SMS Centre. If you accidentally delete the Send or Receive SMS Service Centre numbers you will need to re-enter them in order for your SMS Service to work. The Send SMS Service number is: 1470P17094009. The Receive SMS Service number is: 0800587529.
SMS text messages Select a Send Service Centre number If you have entered additional Service Centre numbers, you can choose which send Service centre you want to use. Your BT Freestyle 350 is pre-set to send using Service Centre 1 and receive using Service Centre 2. 1. Press Menu, scroll left to SMS messages menu and press OK. 2. Scroll to SMS settings and press OK. 3. Scroll to Send service. Press OK. 4. Scroll or 5. Press to return to standby.
Handset settings Handset display Set wallpaper Choose from 8 different wallpaper patterns for your handset display, or remove the wallpaper. 1. Press Menu. Scroll right to Handset display menu and press OK. 2. Wallpaper is highlighted. Press OK. through the options and press OK to confirm. 3. Scroll or 4. Press to return to standby. Handset name You can give your handset a personalised name if you are using more than one handset. 1. Press Menu. Scroll right to Handset display menu and press OK. 2.
Handset settings Display contrast 1. Press Menu. Scroll right to Handset display menu and press OK. 2. Scroll to Contrast and press OK. 3. Press or press OK. 4. Press to select the contrast level you want, then to return to standby. Menu colour 1. Press Menu. Scroll right to Handset display menu and press OK. 2. Scroll to Colour options and press OK. 3. Press or to select the colour you want: blue, pink, green, yellow, purple or amber. Then press OK. 4. Press to return to standby.
Handset settings Handset tones There are 14 handset ringer melodies. You will hear a sample ring on each button press. Ringer melody 1. Press Menu. Scroll to Handset tones menu and press OK. 2. Ringer is highlighted. Press OK. 3. Scroll to Ring melody and press OK. The first ringer melody is displayed and a sample played. 4. Scroll or through the melody options and press OK to select the melody you want. 5. Press to return to standby. There are 5 volume levels and Off. Ringer volume 1. Press Menu.
Handset settings Warning tones Key beeps Every time you press a button on your BT Freestyle 350 you hear a beep. You can switch these beeps off. 1. Press Menu. Scroll to Handset tones menu and press OK. Default setting is ON. If you switch the handset key tones off, you will not hear any confirmation tones when altering settings. 2. Scroll to Warning tones and press OK. Press OK again to select Key beep. 3. Scroll or to highlight On or Off, then press OK to select the option highlighted. 4.
Handset settings Out of range warning Default setting is ON. A warning beep will sound when the handset signal is going out of range. 1. Press Menu. Scroll to Handset tones menu and press OK. 2. Scroll to Warning tones and press OK. 3. Scroll to Out of range and press OK. 4. Scroll or to highlight On or Off, then press OK to select the option highlighted. 5. Press to return to standby. CallMe You can set your BT Freestyle 350 to call you if you need to be contacted urgently when away from home.
Handset settings 4. Enter the 4-digit PIN (default = 0000). Press OK. 5. CallMe on is highlighted. Press OK. 6. Enter the full number of the phone where you can be reached and press OK. The display shows CallMe. Switch CallMe off 1. The display shows CallMe. Press Opt. 2. Scroll or to highlight CallMe off and press OK. Auto answer With Auto answer switched on, you can answer calls by lifting the handset from the base or charger. With Auto answer off, you will always have to press to answer a call. 1.
Handset settings Reset settings WARNING If you reset your handset, you will lose all directory and calls list entries as well as all SMS texts. This will restore your handset settings to the original, factory defaults. 1. Press Menu. Scroll to Settings menu and press OK. 2. Setup handset is highlighted. Press OK. 3. Scroll to Reset settings and press OK. 4. Press Yes to confirm or No to cancel. 5. Press to return to standby.
Base settings 43 Ringer volume 1. Press Menu. Scroll to Settings menu and press OK. 2. Scroll There are 5 volume levels and Off. to Setup base and press OK. 3. Ringer is highlighted. Press OK. 4. Ringer volume is highlighted. Press OK. 5. Scroll or to the volume level or off, then press OK. 6. Press to return to standby. Ringer melody 1. Press Menu. Scroll to Settings menu and press OK. 2. Scroll to Setup base and press OK. 3. Ringer is highlighted. Press OK. 4.
Base settings Dial mode IMPORTANT You should only change this setting if advised to do so. Your BT Freestyle 350 is pre-set to Tone (DTMF) dialing. If required, you can change this setting to Pulse dialing. 1. Press Menu. Scroll to Settings menu and press OK. 2. Scroll to Setup base and press OK. 3. Scroll to Dial mode and press OK. 4. Scroll or 5. Press to return to standby. to highlight Tone or Pulse, then press OK.
Base settings PBX access If your switchboard requires a pause after the access code for an outside line, you can program your BT Freestyle 350 to automatically enter the pause. All the numbers in your directory or entered into the keypad will need to prefixed with the access code, e.g. 901977592222. 1. Press Menu. Scroll to Settings menu and press OK. 2. Scroll to Setup base and press OK. 3. Scroll to PBX access and press OK. 4. Enter the access number and press OK. 5. Press to return to standby.
Base settings 5. Enter the new 4 digit code you want and press OK. 6. Enter the new code again and press OK. 7. Press to return to standby. Reset settings WARNING You will lose entries stored in the phonebook, calls list and redial list. Ringer melody and volume will also return to default settings. This will reset your BT Freestyle 350 to its original settings. 1. Press Menu. Scroll to Settings menu and press OK. 2. Scroll to Setup base and press OK. 3. Scroll to Reset settings and press OK. 4.
Base settings Set the date and time 1. Press Menu. Scroll to Settings menu and press OK. 2. Scroll to Date/Time and press OK. 3. Enter the date using the format (DD/MM/YY) and press OK. If you have subscribed to a Caller Display service, the date and time will be automatically set when you receive your first call. 4. Enter the time using the format (HH/MM) and press OK. 5. Press to return to standby. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.
Answering machine You can operate your BT Freestyle 350 answering machine from: • the base • the handset • remotely from any external Touchtone™ telephone. The default setting for the answering machine is On. Until you change your outgoing message, your callers will be greeted with the pre-recorded message, “Hello, your call cannot be taken at the moment, so please leave your message after the tone”.
Answering machine Operating the answering machine from the base Switch on/off 1. Press . Playing messages 1. Press . During playback: – press once to repeat current message, twice to play previous message. – press to play next message. – press to delete current message. – press to stop playback. Adjust volume 1. Press or to increase or decrease the volume. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.
Answering machine During operation via the handset, you will hear prompts that guide you through each step. Operating the answering machine from the handset You can use any registered BT Freestyle 350 handset to switch your answering machine on and off, hear your messages and adjust the answering machine settings. Switch on/off 1. Press Menu scroll to Answer machine menu and press OK. 2. Scroll or to Answer on/off and press OK. 3. Scroll or to select On or Off and press OK. 4.
Answering machine Answer & Record This invites your caller to leave a message. To set your answering machine to Answer & Record or Answer Only, see Set answer mode, page 53 . The pre-recorded message is, “Hello, your call cannot be taken at the moment, so please leave your message after the tone”. Answer Only This does not allow your caller to leave a message. The pre-recorded message is, “Hello, your call cannot be taken at the moment, and you cannot leave a message, so please call later”.
Answering machine 6. Speak your message after the announcement. 7. To stop recording, press Save. Your message is played back. Press Save to stop playback. 8. Press to return to standby. Play outgoing message 1. Press Menu scroll to Answer machine menu and press OK. 2. Scroll or to Answer settings and press OK. 3. Scroll or to Outgoing message and press OK 4. Scroll to Play OGM. Press OK. 5. Scroll or to highlight Answer & record or Answer only press OK. 6. Press to return to standby.
Answering machine 4. Scroll to Play OGM. Press OK. 5. Scroll or to highlight Answer & record or Answer only press OK. 6. The message is played. During playback, press Del. The prerecorded message is re-instated and played. 7. Press to return to standby. Set answer mode Set your machine to Answer & Record or Answer Only. 1. Press Menu scroll to Answer machine menu and press OK. 2. Scroll or to Answer settings and press OK. 3. Answer mode is highlighted, press OK. 4.
Answering machine Set answer delay Answer delay sets the number of rings before your BT Freestyle 350 answering machine picks up a call. The default setting is 6 rings. You can select an answer delay of 2, 4, 6, 8 rings or Time Saver. Time Saver can save you the cost of a call when you want to ring in to find out if you have new messages. Your answering machine answers after 2 rings if you have new messages.
Answering machine Recording time You can set the maximum length of each message to 30, 60, 180 seconds or unlimited. The default setting is 180 seconds. 1. Press Menu scroll to Answer machine menu and press OK. 2. Scroll or to Answer settings and press OK. 3. Scroll or to Recording time and press OK. 4. The current setting is highlighted. Scroll or the recording time you want and press OK. 5. Press to select to return to standby.
Answering machine During playback: Stop/Play press Repeat current message press Play previous message press Delete current message press Skip forward to next message press 3. Press , to stop and return to standby. Delete all old messages You can only delete messages that have been played. Any new, unplayed, messages will not be deleted 1. Press Menu scroll to Answer machine menu and press OK. 2. Scroll or to Delete all old and press OK. 3. Press Yes to confirm. 4.
Answering machine Record a memo You can record a message for other users. It is stored and played back just like a normal message. 1. Press Menu scroll to Answer machine menu and press OK. 2. Scroll or to Record memo and press OK. Recording is displayed and you can begin recording your memo. 3. Press Save to end recording. Your recording will be played back. 4. Press Save to keep the memo or Del to delete. Press return to standby.
Answering machine Memory full If a caller is leaving a message when the memory becomes full your machine will announce, “Memory full thank you for calling” and hang up. The machine will also automatically set to Answer Only, the base indicator will flash F and the handset display will show Ans machine full. You must delete messages before you can receive any new ones.
Answering machine 4. Enter the current 4 digit PIN (default setting = 0000) and press OK. 5. Enter the new PIN and press OK. 6. Enter the new PIN again and press OK. 7. Press to return to standby. Operating your answering machine from another phone. 1. Dial your phone number. When you hear your outgoing message, press the * button. You will hear, “Please enter your security code.” 2. Enter your 4-digit PIN.
Answering machine delete the current message skip forward to the next message set answer mode, follow voice prompts play outgoing message record a new outgoing message, follow voice prompts switch answering machine on/off If you don’t give any instructions for 8 seconds, your BT Freestyle 350 will hang up. Switch answering machine on remotely If you forget to switch on your answering machine, you can do it from another phone. 1. Dial your phone number and let it ring.
Additional handset and bases Up to 5 handsets can be registered and operated from a BT Freestyle 350 base. This allows you to hold internal calls even while another handset is making an external call. Each handset can be registered to up to four bases. Registering additional handset If you buy new handsets to use with your BT Freestyle 350 they will have to be registered with the base before you can use them. You can register up to 5 GAP compatible handsets to one BT Freestyle 350 base.
Additional handsets and bases Select a base If your handset is registered to more than one base, you can choose the base you want to use. 1. Press Menu. Scroll to Settings menu and press OK. 2. Setup handset is highlighted, press OK. 3. Scroll The base currently in use is highlighted with an *. to Base selection and press OK. 4. All bases the handset is registered to are listed. Scroll to the base you want and press OK. 5. Press or to return to standby. Deregister handset 1. Press Menu.
Additional handsets and bases Internal calls If you have more than one handset registered to your base, you can make internal calls and transfer calls between handsets. Call another handset 1. Press Int. Display shows available handsets. 2. Scroll or to the handset you want to call and press OK. 3. Press to end the call. Transfer a call to another handset 1. During an external call, press Int. Your caller is put on hold. 2. Scroll or to select the handset you want to transfer the call to and press OK.
Additional handsets and bases 3. When the other handset answers press Conf to begin the 3-way conference call. Press Swtch to talk to each caller separately. 4. Press to end the call. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.
Help Many common problems are caused by the telephone and power cables being incorrectly connected, or the power being switched off. Please check that your BT Freestyle 350 has been correctly set up, see page 7, before contacting the helpdesk. Customer Helpdesk If you are still experiencing difficulties please call the BT Freestyle Helpdesk on 0800 218 2182*. Or email bt.helpdesk@vtecheurope.com • • • • • Phone does not work Have you installed the batteries correctly? See page 70.
Help • • • • • No display The batteries may be flat, dead or incorrectly inserted. Recharge or replace the batteries. icon flashes Is the handset registered correctly to the base, see page 61. Check that the mains power is correctly connected. Check that the handset is within range of |the base. • icon flashes The batteries are low, place the handset on the base/charger to recharge. • • icon not scrolling Try cleaning the charging contacts. Check that the mains power is correctly connected.
Help Possible problems with text messaging • • • • Text messages cannot be sent and screen displays Message Sending Failed The base station power supply or telephone line cord might not be properly connected. Check that the base station power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket. There might be a fault on the line. Check your telephone line is working properly. You might have deleted the server number in error.
Help • • • Further help for text queries on BT lines BT Residential customers – call 151, choose option 2, when prompted by the Fault Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser. BT Business Customers – call 152, choose option 2, when prompted by the Fault Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.
Help If you are sending a message from a fixed line phone and require a status report Q 3 # Will allow a status report to be sent back to you when you have sent a message to confirm delivery. Q0# at the start of your text message. Write the message and send it. You will receive a reply text back to your phone giving the status report for that message. You keep hearing an error beep • You have pressed the wrong button in a sequence.
General information IMPORTANT This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services. Replacing the handset batteries After a time, you may find that the handset batteries are running out of charge more quickly. This is a standard sign of wear and the batteries will need replacing. 1. Push the battery compartment cover in the direction the arrow shows and lift off. 2.
General information • If the keypad lock is switched on, it is possible to make calls to the emergency numbers (999/112). • Radio signal transmitted between the handset and base may cause interference to hearing aids. • It is recommended that advice from a qualified expert be sought before using this product in the vicinity of emergency/intensive care medical equipment. • It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product.
General information For more information please contact your local authority or the retailer where the product was purchased. Product disposal instructions for business users Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal.
General information In the unlikely event of a defect occurring, the helpdesk will issue a Fault Reference Authorisation (FRA) number and instructions for replacement or repair. Please note you will need the FRA number before returning the product. This does not affect your statutory rights. Outside of the 12 month guarantee period: If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network.
BT & Working together, supporting energy saving products BT & British Gas have joined forces to help our customers find new ways to save energy around the home, so we can all do our bit for the environment & save money too! Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract.
