BT Freestyle 310 User Guide
Section Welcome… to your BT Freestyle 310 Digital Cordless Telephone • Directory lets you store up to 100 names and numbers for easy dialling. • The BT button provides quick access to a range of useful services, including SMS text messages, Calls list and BT Services such as Helpdesk and Directory Enquiries. • • Send and receive SMS text messages. • Expandable system. You can have up to 5 GAP compatible handsets registered to your BT Freestyle 310 base.
Section This User Guide provides you with all the information you need to get the most from your phone. Before you make your first call you will need to set up your phone. Follow the simple instructions in ‘Getting Started’, on the next few pages. Need help? If you have any problems setting up or using your BT Freestyle 310 please contact the Helpdesk on 0800 218 2182* or email bt.helpdesk@vtecheurope.com.
In this guide Getting started Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Setting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Setting up for multiple packs . . . . . . . . . . . . 8 Getting to know your phone Handset buttons. . . . . . . . . . . . . . . . . . . . . . . 9 Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Handset display icons . . . . . . . . . . . . . . . . . . 11 Navigating the menus . . . . . . . . . . . . . . . . . .
In this guide SMS text messages Subscribe to the SMS service . . . . . . . . . . . . 28 Send/save text messages. . . . . . . . . . . . . . . . 29 Receiving and reading text messages. . . . . . 29 Reply to a text message. . . . . . . . . . . . . . . . . 30 Delete a text message . . . . . . . . . . . . . . . . . . 30 Call the sender’s phone number . . . . . . . . . . 31 Save the sender’s number in the directory. . 31 Send/edit/delete text messages in the outbox . . . . . . . . . . . . . . . . . . . . . . . .
Getting started Location WARNING Do not place your BT Freestyle 310 in the bathroom or other humid areas. Handset range The BT Freestyle 310 has a range of up to 300 metres outdoors when there is a clear line of sight between the base and handset. Any obstruction between the base and handset will reduce the range significantly. With the base indoors and handset either indoors or outdoors, the range will normally be up to 50 metres. Thick stone walls can severely affect the range.
Getting started 2. Batteries will come inserted in the battery compartment. Pull the plastic tag as instructed to activate the batteries. 3. Place the handset on the base to charge for at least 16 hours. When the handset is fully charged, the battery icon on the display shows . 4. After 16 hours charging, plug one end of the telephone line cord into the socket on the underside of the base and the other end into the telephone wall socket.
Getting started Battery performance (continued) The charge capacity of rechargeable batteries will reduce with time as they wear out, giving the handset less talk/standby time. Eventually they will need to be replaced. New batteries are available from the BT Freestyle 310 Helpdesk on 0800 218 2182*. For instructions on how to install new batteries, see page 56. Further help If you experience any problems, please call the Helpdesk on 0800 218 2182* or email bt.helpdesk@vtecheurope.
Getting to know your phone Handset buttons Calls/Scroll up From standby, press to open the calls list, page 21. During a call, press to increase the earpiece or speaker volume, page 15. Clr/Scroll left During a call, press to switch secrecy on/off, page 15. Handsfree Press to switch calls to the loudspeaker, page 15. Redial/Scroll down From standby, press to open the redial list, page 16. During a call, press to decrease the earpiece or speaker volume, page 15. Talk Press to make or receive calls, page 14.
Getting to know your phone Base Find Press to ring the handset(s), to help you find it if it is missing, page 18. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.
Getting to know your phone Handset display icons Handset name Displayed in standby mode. Handset number Displayed in standby mode. Date Shows the date in day/month format. Time Shows the time in hours and minutes. Int Range Steady Indicates good connection Flashing Connection to the base is poor or lost Handsfree The loudspeaker is switched on Menu Secrecy Secrecy switched on. Your caller cannot hear you.
Getting to know your phone Navigating the menus Your BT Freestyle 310 has an easy to use menu system. Each menu leads to a list of options. Handset 12.09 Int 1 09:26 Menu 1. From the standby screen, press the Menu option button to open the main menu screen (shown on the next page), then use the navigation buttons to highlight the menu option you want. The currently selected menu is shown at the top of the screen, for example Info services. 2.
Getting to know your phone Handset menus SMS messages Info services (currently selected) Handset display Write message SMS messages Wallpaper Inbox Calls list Handset name Outbox BT Services Contrast Colour options SMS settings Backlight Handset tones Ringer Warning tones Settings Setup handset Setup base Date/Time Register handset Deregister handset If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.
Using the phone Switch the handset power on/off 1. Press and hold then press Yes to confirm. 2. To switch handset back on, press and hold to switch back on. then press No Make an external call Call timer Your handset will automatically time the duration of all external calls. The handset display shows the call duration both during and for a few seconds after your call. 1. Press . The icon is displayed. Dial the telephone number. Preparatory dialling 1. Enter the number first.
Using the phone Earpiece volume During a call, you can adjust the volume of the earpiece. 1. Press or to increase or decrease the volume. The display shows the volume level. Secrecy During a call, you can switch off the microphone so you can talk to someone nearby without your caller hearing. 1. During a call, press . The Your caller cannot hear you. 2. Press icon is displayed. again to resume your call. Handsfree Handsfree lets you talk to your caller without holding the handset.
Using the phone Answer a call handsfree 1. When the phone rings, press to answer your call and put your caller on the loudspeaker. Switch to handsfree during a call 1. Press to toggle between the loudspeaker and the earpiece. 2. Press to end the call. Redial The last 20 telephone numbers called are saved to a redial list. You can then select any of the numbers to redial, delete or copy to the phonebook.
Using the phone Copy a number from the redial list to the directory 1. Press . Scroll or through the redial list to the number you want to copy. 2. Press Opt and scroll to Save to dir. Press OK. If the directory is already full, the display will show Directory full. You will need to delete a number in the phonebook first, see page 20. 3. Enter the name then press Save. 4. Press to return to standby. Delete a redial number 1. Press . Scroll or through the redial list to the number you want to delete.
Using the phone Keypad lock You can lock the keypad so that it cannot be used accidentally while carrying it around. To lock the keypad The icon will be displayed while the keypad lock is ON. 1. Press and hold . The display shows Keypad locked. To unlock the keypad 1. Press and hold again. The display will return to standby. Find handset You can locate a missing handset by making it ring. 1. Press on the base. All handsets registered to the base will ring. 2. Press again to stop the ringing.
Using the phone Using the directory You can store up to 100 entries in the directory. Each entry contains a name and number. Names can be up to 15 characters long and numbers up to 24 digits. Use the keypad letters to enter names, e.g. to store TOM: Store an entry 1. Press to open the directory. 2. When storing the first entry: The display shows Empty. Press Opt. New entry is displayed. Press OK. When storing further entries: The first entry is displayed. Press Opt. New entry is displayed. Press OK. 3.
Using the phone Edit an entry 1. Press and scroll 2. Press Opt, scroll or to the entry you want to edit. to Edit entry and press OK. 3. Change the number, then press OK. 4. Change the name, then press Save. 5. Press to return to standby. Delete an entry 1. Press and scroll 2. Press Opt, scroll or to the entry you want to delete. to Delete entry and press OK. 3. Press Yes to confirm or No to cancel. 4. Press to return to standby. Delete all entries 1. Press . 2.
Calls list 21 The calls list contains the details of your last 30 missed, or unanswered calls. You can then see the time and date of the call, dial numbers from the list, or copy them to the phonebook. If a call is received when the calls list is full, then the oldest entry will be deleted automatically. The calls list uses Caller Display information.
Calls list View further call details 1. Press , scroll press Opt. and to the entry you want to view and 2. Scroll to Details and press OK. The date and time of the call and the caller’s number are displayed. Press Back to return the previous menu level. 3. Press to return to standby. Save entry to the directory 1. Press , scroll press Opt. 2. Scroll See page 19 for more information on entering names. and to the entry you want to save and to Save to dir. and press OK. 3.
Calls list Delete entire calls list 1. Press to open the calls list. 2. Scroll to Delete list and press OK. 3. Press Yes to confirm or No to cancel. 4. Press to return to standby. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.
Info services You can use the Info services menu or the button to provide quick access to a range of pre-stored BT Calling Features and also as an alternative way to access the SMS and Calls list menus. IMPORTANT If you are not connected to the BT network, some of these services may not be available. Please contact your network provider. For further information, see the BT Calling Features User Guide supplied when you subscribe to the services of your choice. Open SMS menu Press then press OK.
Info services Replace pre-stored numbers in the BT Services menu 1. Press (or press Menu then OK). 2. Scroll to BT services and press OK. 3. Scroll and to the entry you want to replace and press Opt. 4. Display highlights Edit entry. Press OK. 5. Press Del to delete the number and use the keypad to enter the new number. Press OK. 6. Press Del to delete the name and use the keypad to enter the new name. Press Save.
Info services BT 118 500 Directory Enquiries/Helpdesk 1. Press (or press Menu then OK). 2. Scroll to BT services and press OK. to dial BT directory 3. Dir enquiries is highlighted. Press to dial the BT enquiries or scroll to Helpdesk and press Freestyle Helpdesk. Call Divert Call Diversion services may allow other divert options. Check with your network provider for details. Call Divert lets you divert incoming calls to another number where you can be reached.
Info services Call Waiting Call Waiting lets you know if another person is trying to contact you while you are on a call. If a second caller rings you will hear a beep in the handset. Providing you have a Caller Display service, the screen will show the caller’s details. Call Waiting on/off/check status 1. Press (or press Menu then OK). 2. Scroll to BT services and press OK. and to Call wait on, Call wait off or Check call wait and press OK. 3. Scroll 4.
SMS text messages SMS stands for Short Messaging Service IMPORTANT You must subscribe to your Network Provider’s Caller Display service so that you can use SMS text messaging. A quarterly fee may be payable, please contact your network provider for more details. When you are using SMS text messaging you must not withhold your telephone number or the service will not allow you to connect. You may also send messages to landline phones that are NOT SMS compatible.
SMS text messages Send/save text messages 1. Press Menu, scroll left to SMS messages menu and press OK. 2. Write message is highlighted. Press OK. 3. The display shows Enter message. Begin typing your message using the keypad. When you have finished press OK. 4. The display shows Number: .Enter the phone number you want to send the message to and press OK. Alternatively: Press Opt to send to a number in the calls list or redial list. Or, press to send to a number in stored in the directory. 5.
SMS text messages 2. Scroll to Inbox and press OK. 3. Scroll or , if required, to the message you want to read first and press Read. 4. Press Back to return to the inbox. Reply to a text message 1. When reading a text message, press Opt. If you include the sender’s message, the text will be inserted at the beginning of your message. You can then edit it as normal. 2. Reply is highlighted. Press OK. 3. To use the sender’s message in your reply, press Yes. Or, press No to start with a blank message.
SMS text messages Call the sender’s phone number 1. Press Menu, scroll left to SMS messages menu and press OK. 2. Scroll to Inbox and press OK. 3. Scroll or 4. Scroll to Call number and press OK. to the message you want and press Opt. Save the sender’s number in the directory 1. Press Menu, scroll left to SMS messages menu and press OK. 2. Scroll to Inbox and press OK. 3. Scroll or 4. Scroll to Save to dir. and press OK. to the message you want and press Opt. 5. Enter the name and press Save.
SMS text messages Press to exit the menu and return to standby at any time. to choose from: Send message Press OK to view the phone number, then either OK to send or Del to edit. Edit message Press OK to edit the message and phone number. Delete message Press OK, then Yes to confirm or No to cancel. Message alert beep on/off When you have new messages, your handset will beep. The default setting is on. You can switch the setting off. 1. Press Menu, scroll left to SMS messages menu and press OK. 2.
SMS text messages SMS Service Centre numbers To send and receive SMS text messages you need the telephone number of your Network’s SMS Centre. If you accidentally delete the Send or Receive SMS Service Centre numbers you will need to re-enter them in order for your SMS Service to work. The Send SMS Service number is: 1470P17094009. The Receive SMS Service number is: 0800587529.
SMS text messages Select a Send Service Centre number If you have entered additional Service Centre numbers, you can choose which send Service centre you want to use. Your BT Freestyle 310 is pre-set to send using Service Centre 1 and receive using Service Centre 2. 1. Press Menu, scroll left to SMS messages menu and press OK. 2. Scroll to SMS settings and press OK. 3. Scroll to Send service. Press OK. 4. Scroll or 5. Press to return to standby.
Handset settings 35 Handset display Set wallpaper Choose from 8 different wallpaper patterns for your handset display, or remove the wallpaper. 1. Press Menu. Scroll right to Handset display menu and press OK. 2. Wallpaper is highlighted. Press OK. through the options and press OK to confirm. 3. Scroll or 4. Press to return to standby. Handset name You can give your handset a personalised name if you are using more than one handset. 1. Press Menu. Scroll right to Handset display menu and press OK. 2.
Handset settings Display contrast 1. Press Menu. Scroll right to Handset display menu and press OK. 2. Scroll to Contrast and press OK. 3. Press or press OK. 4. Press to select the contrast level you want, then to return to standby. Menu colour 1. Press Menu. Scroll right to Handset display menu and press OK. 2. Scroll to Colour options and press OK. 3. Press or to select the colour you want: blue, pink, green, yellow, purple or amber. Then press OK. 4. Press to return to standby.
Handset settings Handset tones There are 14 handset ringer melodies. Ringer melody 1. Press Menu. Scroll to Handset tones menu and press OK. You will hear a sample ring on each button press. 2. Ringer is highlighted. Press OK. 3. Scroll to Ring melody and press OK. The first ringer melody is displayed and a sample played. 4. Scroll or through the melody options and press OK to select the melody you want. 5. Press to return to standby. Ringer volume There are 5 volume levels and Off. 1. Press Menu.
Handset settings Warning tones Key beeps Default setting is ON. If you switch the handset key tones off, you will not hear any confirmation tones when altering settings. Every time you press a button on your BT Freestyle 310 you hear a beep. You can switch these beeps off. 1. Press Menu. Scroll to Handset tones menu and press OK. 2. Scroll to Warning tones and press OK. Press OK again to select Key beep. 3. Scroll or to highlight On or Off, then press OK to select the option highlighted. 4.
Handset settings Out of range warning A warning beep will sound when the handset signal is going out of range. Default setting is ON. 1. Press Menu. Scroll to Handset tones menu and press OK. 2. Scroll to Warning tones and press OK. 3. Scroll to Out of range and press OK. 4. Scroll or to highlight On or Off, then press OK to select the option highlighted. 5. Press to return to standby. CallMe You can set your BT Freestyle 310 to call you if you need to be contacted urgently when away from home.
Handset settings 4. Enter the 4-digit PIN (default = 0000). Press OK. 5. CallMe on is highlighted. Press OK. 6. Enter the full number of the phone where you can be reached and press OK. The display shows CallMe. Switch CallMe off 1. The display shows CallMe. Press Opt. 2. Scroll or to highlight CallMe off and press OK. Auto answer With Auto answer switched on, you can answer calls by lifting the handset from the base or charger. With Auto answer off, you will always have to press to answer a call.
Handset settings Reset settings This will restore your handset settings to the original, factory defaults. 1. Press Menu. Scroll to Settings menu and press OK. WARNING If you reset your handset, you will lose all directory and calls list entries as well as all SMS texts. 2. Setup handset is highlighted. Press OK. 3. Scroll to Reset settings and press OK. 4. Press Yes to confirm or No to cancel. 5. Press to return to standby.
Base settings Ringer volume There are 5 volume levels and Off. 1. Press Menu. Scroll to Settings menu and press OK. 2. Scroll to Setup base and press OK. 3. Ringer is highlighted. Press OK. 4. Ringer volume is highlighted. Press OK. 5. Scroll or to the volume level or off, then press OK. 6. Press to return to standby. Ringer melody 1. Press Menu. Scroll to Settings menu and press OK. 2. Scroll to Setup base and press OK. 3. Ringer is highlighted. Press OK. 4.
Base settings Dial mode Your BT Freestyle 310 is pre-set to Tone (DTMF) dialing. If required, you can change this setting to Pulse dialing. IMPORTANT You should only change this setting if advised to do so. 1. Press Menu. Scroll to Settings menu and press OK. 2. Scroll to Setup base and press OK. 3. Scroll to Dial mode and press OK. 4. Scroll or 5. Press to return to standby. to highlight Tone or Pulse, then press OK.
Base settings PBX access If your switchboard requires a pause after the access code for an outside line, you can program your BT Freestyle 310 to automatically enter the pause. All the numbers in your directory or entered into the keypad will need to prefixed with the access code, e.g. 901977592222. 1. Press Menu. Scroll to Settings menu and press OK. 2. Scroll to Setup base and press OK. 3. Scroll to PBX access and press OK. 4. Enter the access number and press OK. 5. Press to return to standby.
Base settings 5. Enter the new 4 digit code you want and press OK. 6. Enter the new code again and press OK. 7. Press to return to standby. Reset settings This will reset your BT Freestyle 310 to its original settings. 1. Press Menu. Scroll to Settings menu and press OK. 2. Scroll to Setup base and press OK. 3. Scroll to Reset settings and press OK. WARNING You will lose entries stored in the phonebook, calls list and redial list. Ringer melody and volume will also return to default settings. 4.
Base settings Set the date and time If you have subscribed to a Caller Display service, the date and time will be automatically set when you receive your first call. 1. Press Menu. Scroll to Settings menu and press OK. 2. Scroll to Date/Time and press OK. 3. Enter the date using the format (DD/MM/YY) and press OK. 4. Enter the time using the format (HH/MM) and press OK. 5. Press to return to standby. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.
Additional handset and bases Up to 5 handsets can be registered and operated from a BT Freestyle 310 base. This allows you to hold internal calls even while another handset is making an external call. Each handset can be registered to up to four bases. Registering additional handset If you buy new handsets to use with your BT Freestyle 310 they will have to be registered with the base before you can use them. You can register up to 5 GAP compatible handsets to one BT Freestyle 310 base.
Additional handsets and bases Select a base If your handset is registered to more than one base, you can choose the base you want to use. 1. Press Menu. Scroll to Settings menu and press OK. 2. Setup handset is highlighted, press OK. 3. Scroll The base currently in use is highlighted with an *. to Base selection and press OK. 4. All bases the handset is registered to are listed. Scroll to the base you want and press OK. 5. Press or to return to standby. Deregister handset 1. Press Menu.
Additional handsets and bases Internal calls If you have more than one handset registered to your base, you can make internal calls and transfer calls between handsets. Call another handset 1. Press Int. Display shows available handsets. 2. Scroll or to the handset you want to call and press OK. 3. Press to end the call. Transfer a call to another handset 1. During an external call, press Int. Your caller is put on hold. 2. Scroll or to select the handset you want to transfer the call to and press OK.
Additional handsets and bases 3. When the other handset answers press Conf to begin the 3-way conference call. Press Swtch to talk to each caller separately. 4. Press to end the call. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.
Help Many common problems are caused by the telephone and power cables being incorrectly connected, or the power being switched off. Please check that your BT Freestyle 310 has been correctly set up, see page 6, before contacting the helpdesk. Customer Helpdesk If you are still experiencing difficulties please call the BT Freestyle Helpdesk on 0800 218 2182* or email bt.helpdesk@vtecheurope.com • • • • • Phone does not work Have you installed the batteries correctly? See page 56.
Help • • • • • No display The batteries may be flat, dead or incorrectly inserted. Recharge or replace the batteries. icon flashes Is the handset registered correctly to the base, see page 47. Check that the mains power is correctly connected. Check that the handset is within range of the base. • icon flashes The batteries are low, place the handset on the base/charger to recharge. • • icon not scrolling Try cleaning the charging contacts. Check that the mains power is correctly connected.
Help Possible problems with text messaging • • • • Text messages cannot be sent and screen displays Message Sending Failed The base station power supply or telephone line cord might not be properly connected. Check that the base station power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket. There might be a fault on the line. Check your telephone line is working properly. You might have deleted the server number in error.
Help • • • Further help for text queries on BT lines BT Residential customers – call 151, choose option 2, when prompted by the Fault Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser. BT Business Customers – call 152, choose option 2, when prompted by the Fault Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.
Help If you are sending a message from a fixed line phone and require a status report Q 3 # Will allow a status report to be sent back to you when you have sent a message to confirm delivery. Q0# at the start of your text message. Write the message and send it. You will receive a reply text back to your phone giving the status report for that message. You keep hearing an error beep • You have pressed the wrong button in a sequence.
General information IMPORTANT This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services. Replacing the handset batteries After a time, you may find that the handset batteries are running out of charge more quickly. This is a standard sign of wear and the batteries will need replacing. 1. Push the battery compartment cover in the direction the arrow shows and lift off. 2.
General information • If the keypad lock is switched on, it is possible to make calls to the emergency numbers (999/112). • Radio signal transmitted between the handset and base may cause interference to hearing aids. • It is recommended that advice from a qualified expert be sought before using this product in the vicinity of emergency/intensive care medical equipment. • It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product.
General information For more information please contact your local authority or the retailer where the product was purchased. Product disposal instructions for business users Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal.
General information In the unlikely event of a defect occurring, the helpdesk will issue a Fault Reference Authorisation (FRA) number and instructions for replacement or repair. Please note you will need the FRA number before returning the product. This does not affect your statutory rights. Outside of the 12 month guarantee period: If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network.
BT & Working together, supporting energy saving products BT & British Gas have joined forces to help our customers find new ways to save energy around the home, so we can all do our bit for the environment & save money too! Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract.
