Datasheet

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If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]
The equipment is returned to BT or its agent as instructed.
This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear
and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair
other than through approved agents.
This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning your product, please read
the Help section beginning on
page 78 or contact the BT Diverse Helpdesk for assistance
on
0800 218 2182* or email [e-mail]. Additional answers to
Frequently Asked Questions are available from
www.bt.com/producthelp
In the unlikely event of a defect occurring, the helpdesk will issue a Fault Reference
Authorisation (FRA) number and instructions for replacement or repair. Please note you
will need the FRA number before returning the product. This does not affect your
statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the
approval requirements for connection to the telephone network. We suggest that you call
our recommended repair agents on
08702 405029.
Returning your product
If the Helpline is unable to remedy your problem they will issue a Fault Reference
Authorisation number and ask you to return the product to your original place of
purchase. Where possible, pack the product in its original packaging. Please remember
to include all parts, including the line cords, power supply units and the original batteries.
General information