User Guide BT DIVERSE 6350
Welcome… to your BT Diverse 6350 digital corded / cordless twin telephone answering machine n n n n n n n n Directory lets you store up to 100 names and numbers for easy dialling. Copy the whole directory or individual entries to and from your mobile phone SIM card. Use the headset with the cordless handset to keep your hands free for other tasks while making and receiving calls. Send and receive SMS text messages.
Got everything? n This User Guide provides you with all the information you need to get the most from your phone. You must first set up your phone before you can use it. This doesn’t take long as it is easy to do. Just follow the simple instructions on the next few pages. n n Mains power adaptor n Handset cord n Telephone line cord n n n n n Need help? If you have any problems setting up or using your BT Diverse 6350, contact the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.
In this guide Getting started . . . . . . . . . . . . . . . . . .8 Location . . . . . . . . . . . . . . . . . . . . . . .8 Setting up . . . . . . . . . . . . . . . . . . . . . .9 Battery low warning . . . . . . . . . . . . . . .10 Getting to know your phone . . . . . . .12 Corded telephone base . . . . . . . . . . . .12 Additional handset . . . . . . . . . . . . . . .13 Main display icons . . . . . . . . . . . . . . . .14 Navigating the menus . . . . . . . . . . . . .15 Menu map . . . . . . . . . . . . .
In this guide Dial from the calls list . . . . . . . . . . . . .33 Copy a number to the directory . . . . . .33 Delete an entry in the calls list . . . . . . .33 Delete the entire calls list . . . . . . . . . .34 BT Calling Features . . . . . . . . . . . . . .35 BT Helpdesk . . . . . . . . . . . . . . . . . . . .35 BT Directory Enquiries . . . . . . . . . . . . .35 Call Divert On . . . . . . . . . . . . . . . . . . .36 Call Divert Off . . . . . . . . . . . . . . . . . . .36 Check Divert . . . . . . . . . .
In this guide Calendar/Clock . . . . . . . . . . . . . . . . . .58 Appointment reminder . . . . . . . . . . . .58 Alarm . . . . . . . . . . . . . . . . . . . . . . . . .59 Time & Date . . . . . . . . . . . . . . . . . . . .60 Answering machine . . . . . . . . . . . . . .61 Date and time . . . . . . . . . . . . . . . . . . .61 Operating the answering machine at the base . . . . . . . . . . . . . . . . . . . . .62 Switch on/off . . . . . . . . . . . . . . . . . . . .62 Loudspeaker volume . . . . . . . . .
In this guide General information . . . . . . . . . . . . . .84 Safety . . . . . . . . . . . . . . . . . . . . . . . . .84 Cleaning . . . . . . . . . . . . . . . . . . . . . . .85 Environmental . . . . . . . . . . . . . . . . . . .85 Product disposal instructions . . . . . . . .86 Connecting to a switchboard . . . . . . . .87 Dialling mode . . . . . . . . . . . . . . . . . . .87 Guarantee . . . . . . . . . . . . . . . . . . . . . .87 Additional/Replacement items . . . . . . .
Getting started WARNING Do not place your BT Diverse 6350 in the bathroom or other humid areas. Handset range The BT Diverse 6200 additional handset has a range of 300 metres outdoors when there is a clear line of sight between the base and the handset. When there is no clear line of sight between the base and the handset, e.g. base indoors and handset either indoors or outdoors, the range could be reduced to 50 metres. Thick stone walls can severely affect the range.
Getting started Power adaptor cable 3. Connect the telephone line cord to the base of the BT Diverse 6350 corded telephone and plug the other end into the wall socket. Providing you have subscribed to your network’s Caller Display service, the day and time is automatically set when you receive your first incoming call. However, you can also set the day and time manually, see page 60. Telephone line cord 4. Press the line cables into the grooves on the base of the phone so that the phone can lie flat.
Getting started Battery low warning When the batteries need recharging, the handset beeps and the display shows . Battery level The battery symbol shows the current level Battery performance To keep your batteries in the best condition, leave the handset off the base for a few hours at a time (after the initial 16 hour charge). Running the batteries right down at least once a week will help them last as long as possible.
Getting started 7. Place the handset in the charger and charge the handset for at least 16 hours. The BT Diverse 6200 additional handset comes preregistered to the corded telephone base, so once the handset has been fully charged, it is ready for use. If you purchase any further additional handsets you will need to register them. Please see page 75 for instructions. Your BT Diverse 6350 is now ready for use. Under no circumstances use nonrechargeable batteries.
Getting to know your phone Corded telephone Menu/Options Opens the menu, page 15. Selects on screen options. Talk/Handsfree Press to make a call, page 17. Also used for Handsfree calling, page 18. Display Shows the status of your phone. Navigation Lets you redial numbers, page 20, open your text message inbox, page 45, make internal calls, page 30, open the Calls list, page 32 and adjust the volume during a call, page 19.
Getting to know your phone Additional handset Display Shows the status of your handset. Menu/Options Opens the menu, page 15. Selects on screen options. Talk/Handsfree Press to make a call, page 17. Also used for Handsfree calling, page 18. LED When you have missed calls, the missed calls LED flashes and the screen tells you there are new calls in the calls list,page 32.
Getting to know your phone BT Diverse 6350 corded telephone main display icons Answering machine on. Angled – during a call Moving – incoming call or caller on hold. 13:33 Menu Names BT Diverse 6200 additional handset main display icons Answering machine on. Handset ringer off. Angled – during a call Moving – incoming call or caller on hold. In range. Flashes when you are out of range. Handset 1 13:33 Menu Names Shows current battery level. Keypad lock on.
Getting to know your phone Navigating the menus… Your BT Diverse 6350 has a menu system which is easy to use. Each menu leads to a list of options. Have a look at the menu map on the following page. Press MENU to open the main menu and use the navigation button to scroll up or down to the menu you want. Press the OK option button to access the features in the menu.
Getting to know your phone Exit menu: If you want to exit a menu or the directory, either press END until the display returns to standby, or press BACK until the standby screen appears.
Using your phone The instructions and features are the same using either the corded telephone or the cordless handset unless stated otherwise. 17 Note Press the BACK options button to go back to the previous step in a menu. Or press END to cancel and return the phone to standby. Switch handset on and off (cordless handset only) 1. Press and hold to switch the handset off. 2. Press and hold again to switch it back on. Handset ringer on/off (cordless handset only) 1. Press and hold Display shows 2.
Using your phone Preparatory dialling 1. Enter the number first. If you make a mistake press CLEAR to delete. Press to dial. End a call Press or place the handset back on the base. Handsfree Handsfree lets you talk to your caller without holding the handset. It also enables other people in the room to listen to both sides of your conversation. 1. Using the corded handset: Press once. or Using the cordless handset: Press twice. 2.
Using your phone Headset (cordless handset only) 1. Remove the rubber bung and plug the headset into the socket on the side of the handset. 2. Make and receive calls as normal. Volume 1. During a call, press the navigation button UP or DOWN to increase or decrease the call volume. Secrecy When on a call, you can talk to someone in the same room without your caller hearing. 1. During a call, press SECRECY. Display shows SECRECY ON. Your caller cannot hear you. 2. Press OFF to resume your call.
Using your phone Redial You can redial any of the last ten numbers. Redial 1. Press . The last number dialled is displayed. 2. Scroll UP or DOWN to the number you want. 3. Press to dial. Delete a redial number 1. Press . The last number dialled is displayed. Scroll UP or DOWN to the number you want. 2. Press OPTIONS, DELETE CALL is highlighted. 3. Press OK. The number is deleted. Press to standby. to return Save a redial number You can save a number to the directory. 1. Press .
Using your phone 3. Enter the NAME (see Entering names page 23). 4. If necessary scroll DOWN to edit the NUMBER then press SAVE. is displayed and the message that the name/number is saved. Press to return to standby. Delete all redial numbers 1. Press . The last number dialled is displayed. 2. Press OPTIONS then scroll DOWN to DELETE ALL CALLS and press OK. DELETE ALL CALLS? is displayed. 3. Press YES to confirm or NO to cancel. Press the return to standby.
Using your phone Quick access to messages When the screen shows you have new CALLS or SMS, press on the navigation button to see details of new missed calls and/or new text messages. New calls/SMS messages are indicated on all registered handsets until viewed. SMS Text messages 1. Press . Screen highlights SMS. Press OK. 2. Scroll UP or DOWN through the message list. Press READ to read the message. 3. Press BACK to return to the previous menu. Messages on the answering machine 1. Press .
Using your phone Calls 1. Press . Screen highlights SMS. 2. Scroll DOWN to MISSED CALLS. Press OK. 3. Scroll UP or DOWN through the calls list. 4. Press BACK to return to the previous menu. Directory You can store up to 100 names and numbers in the directory. Names can be up to 16 characters long and numbers up to 24 digits long. Open the directory 1. Press NAMES. Stored entries are displayed alphabetically. Entering names Use the keypad letters to enter names, e.g. to store TOM: Press once to enter T.
Using your phone Writing tips If you make a mistake, press CLEAR to delete the last character or digit. Press once to insert a space. Your phone is set to insert the first letter of a name as an upper case letter. The rest will be in lower case. Press to set lower case or upper case letters. Character map Button Upper case Lower case Space 0 + & _ $ £ € ¥ < > = # * Space 0 + & _ $ £ € ¥ < > = # * .,’?!”1-()@/:; .
Using your phone New directory entry 1. Press NAMES then OPTIONS. Display shows NEW ENTRY. Press OK. 2. Use the keypad to enter the name then scroll DOWN. 3. Enter the number, scroll DOWN. 4. Enter the ringtone you want to assign to the directory entry by pressing LEFT or RIGHT on the navigation button. 5. Press SAVE, the entry is shown in the directory. 6. To add another entry, press OPTIONS or press return to standby.
Using your phone 2. Alternatively, press NAMES then enter the first letter of the name you want. E.g. for Emma, press twice to display names beginning with E, then scroll to the name you want. 3. Press . The number is displayed and dialled. View a directory entry 1. Press NAMES and scroll DOWN to the entry you want then press OPTIONS. 2. Scroll DOWN to SHOW DETAILS and press OK. 3. The name, number and ringtone are displayed. 4. Press to return to standby. Copy an entry to another handset 1.
Using your phone 5. The receiving handset screen shows COPYING FROM BASE STATION. Copy the entire directory to another handset 1. Press NAMES then OPTIONS. 2. Scroll DOWN to COPY DIRECTORY and press OK. 3. Enter the number of the handset you want to copy the entry to then press OK. Screen shows COPYING TO HANDSET X. 4. At the receiving handset the screen shows REPLACE DIRECTORY? Press YES. 5. The receiving handset screen shows COPYING FROM BASE STATION.
Using your phone Delete an entry 1. Press NAMES and scroll DOWN to the entry you want then press OPTIONS. 2. Scroll DOWN to DELETE ENTRY and press OK. 3. DELETE X? is displayed. Press YES to delete or NO to cancel. 4. Press to return to standby. Delete the entire directory 1. Press NAMES then press OPTIONS. 2. Scroll DOWN to DELETE ALL and press OK. 3. DELETE ALL ENTRIES? is displayed. Press YES to delete or NO to cancel. 4.
Using your phone 3. Scroll DOWN to SIM COPY and press OK. If you have problems copying directory entries from your SIM onto the BT Diverse 6350 place the SIM back into your mobile and confirm that the directory entries are stored on the SIM and not within the mobile handset directory. If this is not the case then you will need to copy the entries from your mobile handset directory onto the SIM. Refer to your mobile user guide for details.
Using your phone Internal calls You can make internal calls and transfer calls between the base and additional handset and any other additional handsets you have registered to the base. Call another handset 1. Press . The other handset will ring. If you have more handsets, all available handsets are displayed. Scroll DOWN to highlight the handset you want and press OK. If the other handset is making an external call, the screen shows NOT AVAILABLE. Transfer a call to another handset 1.
Using your phone Put a caller on hold and call another handset If music on hold is switched on, see page 55, your caller will hear musical tones while they are on hold. 1. During an external call, press on hold. . Your caller is put 2. The other handset will ring. If you have more handsets, select the handset number you want to call and press OK. 3. Press to switch back and forth between your external and internal callers.
Caller Display IMPORTANT To use Caller Display you must first subscribe to your network provider’s Caller Display service. A quarterly fee is payable. For more details on BT’s Calling Features, call BT free on 0800 800 150. If you subscribe to a Caller Display service, your handset shows who is calling (provided the number is not withheld, unavailable or is an international call). If you have stored a name to go with the number in your handset directory, the name will be displayed instead.
Caller Display Dial from the Calls list 1. Press CALLS to open the Calls list. 2. Scroll DOWN to the name or number you want. 3. Press to dial. Copy a number to the directory 1. Press CALLS to open the Calls list. 2. Scroll DOWN to the name or number you want. 3. Press OPTIONS, scroll DOWN to SAVE NUMBER and press OK. 4. Enter the name. If necessary scroll DOWN to edit the number then press SAVE. 5. Press to return to standby. Delete an entry in the Calls list 1. Press CALLS to open the Calls list. 2.
Caller Display Delete the entire Calls list 1. Press CALLS to open the Calls list. 2. Press OPTIONS and scroll DOWN to DELETE ALL CALLS. Press OK. DELETE ALL CALLS? is displayed. 3. Press YES to confirm or NO to cancel. 4. Press to return to standby. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.
BT Calling Features 35 By pressing the button on the handset your BT Diverse 6350 gives you easy access to a range of pre-stored BT Calling Features. The BT Calling Features works in exactly the same way as the main name and number directory and can store up to 10 entries. These are: If you prefer, you can delete the pre-stored entries and replace them with your own numbers. New stored numbers are added to the end of the list. n n n n n n n n BT Helpdesk. BT Dir. Enquiries. Call Divert On.
BT Calling Features Using the base: 1. Press then scroll DOWN to Dir Enquiries and press . Call Diversion services may allow other divert options. Check with your network provider for details. For further information, see the BT Calling Features User Guide supplied when you subscribe to the services of your choice. Call Divert On Divert all incoming calls to another number of your choice. 1. Press press then scroll DOWN to Call Divert On and . 2. Follow the spoken instructions. Call Divert Off 1.
BT Calling Features Call Waiting On Call Waiting lets you know if another person is trying to contact you whilst on a call. If a second caller rings you will hear a beep in the handset. Providing you have Caller Display, the screen will show the caller’s details. 1. Press press then scroll DOWN to CALL WAITING ON and . 2. Listen for confirmation of your instructions. Call Waiting Off 1. Press press then scroll DOWN to CALL WAITING OFF and . 2. Listen for confirmation of your instructions.
SMS text messages SMS stands for Short Messaging Service Welcome to the BT Text Service on your BT Diverse 6350. The SMS service is provided by BT. IMPORTANT You must subscribe to your Network Provider’s Caller Display service so that you can use SMS text messaging. A quarterly fee may be payable, please contact your network provider for more details. Your BT Diverse 6350 can send and receive messages to any mobile phone from participating mobile networks and compatible landline telephones in the UK.
SMS text messages Cost of the fixed line service There is no subscription charge (other than the subscription to Caller Display). Visit the BT.com website (www.bt.com) to find out how much it costs to send a text message (depends upon your call package). Send an SMS text message 1. Press MENU, SMS MESSAGES is displayed, then OK. 2. WRITE MESSAGE is highlighted, press OK. Use the keypad to write your message then press OPTIONS. 3.
SMS text messages INSERT TEMPLATE – these are pre-stored messages. Press OK and scroll UP or DOWN to the template phrase you want and press USE. The template is added to your text at the cursor. A single text message can be up to 160 characters. If your message is longer it will automatically be sent as linked messages. Up to 4 messages can be linked together allowing up to 612 characters to be sent. 4.
SMS text messages Sent messages are stored in the Outbox All handsets use the same inbox, outbox and drafts folder. Your BT Diverse 6350’s outbox is like a redial list. It holds a copy of the last 5 messages sent. The newest messages replace the oldest messages in the outbox. Saved messages are stored in the Drafts folder If you want to save a message to complete and/or send later you can store it in the drafts folder. Your BT Diverse 6350 can store up to 5 messages.
SMS text messages Writing tips If you make a mistake, press CLEAR to delete the last character or digit to the left of the cursor. 1. Press LEFT or RIGHT to move the cursor. 2. Press once to insert a space. 3. Press to switch between upper and lower case characters. Available characters are displayed at the bottom of the screen, keep pressing the button to scroll through the characters. The cursor automatically moves on to the next space after a couple of seconds.
SMS text messages Edit SMS templates You can overwrite the existing templates with your own messages, up to 32 characters long. 1. Press MENU, SMS MESSAGES is highlighted, press OK and scroll DOWN to TEMPLATES and press OK. 2. The available templates are displayed. Scroll to the template you want and press OPTIONS. 3. EDIT TEMPLATE is highlighted, press OK. Press CLEAR to delete characters then enter your own template and press SAVE. You can now insert the new template into any text message.
SMS text messages Read, edit and send draft SMS messages If you have saved a message you have written for sending later, you can view, edit and send it from the Draft Messages box. 1. Press MENU, SMS MESSAGES is highlighted, press OK and scroll DOWN to DRAFTS. Press OK. The date and time of the latest draft message is displayed. Press READ. 2. The message is displayed. Edit the message or press OPTIONS. 3.
SMS text messages DELETE – press OK then YES to confirm or NO to cancel. DELETE ALL – press OK to delete all messages stored in the Drafts folder. Press YES to confirm or NO to cancel. Reading SMS text messages 1. When you receive a new text message the display shows YOU HAVE NEW . To read new messages: either press then OK. You will not be able to receive text messages until you have first sent a message. The first sent message registers you with the text service.
SMS text messages 4. Follow the on-screen prompts to save, write, send or delete the messages. Or press BACK to return to the previous menu level. SMS alert Your handset will beep when you receive an SMS text message. The default setting is On. You can switch this off. 1. Press MENU, SMS MESSAGES is displayed, press OK and scroll DOWN to SMS SETTINGS and press OK. 2. Scroll DOWN to NEW SMS ALERT. Press OK. 3. Press LEFT or RIGHT to select ON or OFF. Press SAVE.
SMS text messages Adding or changing SMS Service Centre numbers 1. Press MENU, SMS MESSAGES is displayed, press OK and scroll DOWN to SMS SETTINGS and press OK. 2. SERVICE CENTRES is highlighted. Press OK. Service Centre 1 contains the pre-set send number. Service Centre 2 contains the pre-set receive number. Service Centre 3,4 & 5 are available for other numbers. 3. Scroll to the Service Centre you want and press OK. If necessary press CLEAR to delete the current number and enter the new one. Press SAVE.
SMS text messages SMS User Areas Your BT Diverse 6350 is pre-set to make all text messages available to every user. You can set up to 4 PIN protected user areas for your BT Diverse 6350 so that text messages can be kept private. Each personal user area has its own Inbox, Outbox and Drafts folder. Setting up a user area You can choose to have PIN PROTECTION to help keep texts private. The GENERAL user area is assigned the sub-address of 9.
SMS text messages 6. Press LEFT or RIGHT to select your sub-address number 0-8. 7. Scroll DOWN to PIN PROTECTION and press LEFT or RIGHT to select ON or OFF. 8. Scroll DOWN to PIN CODE. Enter your PIN if you have changed this from the factory setting of 0000 and PIN protection is set to ON. 9. Press SAVE. The screen shows your named user area. Follow these instructions to edit a SMS user area.
Handset settings Ringer melody and volume (cordless handset only) You can set separate ring melodies for external and internal calls. Each setting has a choice of 5 standard and 10 polyphonic melodies. Select from 5 volume levels plus Off. 1. Press MENU then scroll DOWN to HANDSET SETTINGS and press OK. Display shows RINGER. 2. Press OK. Display shows EXTERNAL. Press LEFT or RIGHT to hear the melodies for external calls. 3. Press DOWN then use LEFT or RIGHT to hear the melodies for INTERNAL calls. 4.
Handset settings 3. Press LEFT or RIGHT to select FONT SIZE. Press DOWN. 4. Press LEFT or RIGHT to select the contrast level. 5. Press SAVE. 6. Press to return to standby or BACK to go one step back in the menu. Handset name When registered to the base, each handset is given a number 1-5. You can also give the handset a name to match the location or user, e.g. Mike or Office. 1. Press MENU then scroll DOWN to HANDSET SETTINGS and press OK.
Handset settings Handset beeps on/off (cordless handset only) 1. Press MENU then scroll DOWN to HANDSET SETTINGS and press OK. 2. Scroll DOWN to KEYPAD and press OK. 3. Use LEFT or RIGHT to select ON or OFF. 4. Press SAVE. 5. Press to return to standby or BACK to go one step back in the menu. The default setting for auto talk is On. Auto talk (cordless handset only) You can answer a call just by lifting the handset off the charger. This is called auto talk.
Handset settings Select base (cordless handset only) You can register your BT Diverse 6350 handset to up to 4 bases. If your handset has been registered to more than one base you can select which one it uses. 1. Press MENU then scroll DOWN to HANDSET SETTINGS and press OK. 2. Scroll DOWN to SELECT BASE and press OK. All bases to which the handset is registered are displayed. 3. Use UP or DOWN to select the base you want and press OK. 4. Press SAVE. 5.
Base settings Ringer melody and volume (corded handset only) Choose from 10 standard melodies for external and internal calls and 5 volume levels plus Off. 1. Press MENU then scroll DOWN to BASE SETTINGS and press OK. Display shows RINGER. 2. Press OK. Display shows EXTERNAL. Press LEFT or RIGHT to hear the melodies for external calls. 3. Press DOWN then use LEFT or RIGHT to hear the melodies for INTERNAL calls. 4. Press DOWN then use LEFT or RIGHT to set the volume. 5.
Base settings 2. Press OK then LEFT or RIGHT to display TONE or PULSE. 3. Press SAVE to keep the settings displayed. 4. Press to return to standby or BACK to go one step back in the menu. Handset beeps on/off 1. Press MENU then scroll DOWN to BASE SETTINGS and press OK. 2. Scroll DOWN to KEYPAD and press OK. 3. Use LEFT or RIGHT to select ON or OFF. 4. Press SAVE. 5. Press to return to standby or BACK to go one step back in the menu.
Base settings 3. Press SAVE to keep the settings displayed. 4. Press to return to standby or BACK to go one step back in the menu. System PIN (Personal Identification Number) Your System PIN has a default setting of 0000. If you change your PIN, keep a note of the new number by writing it in the space provided on page 83. 1. Press MENU then DOWN to BASE SETTINGS and press OK. Scroll DOWN to SYSTEM PIN. 2. Press OK. Display shows ENTER OLD PIN. 3. Enter the old PIN and press OK. 4.
Base settings Repeater mode You can use a repeater to boost the range and reception of your BT Diverse 6350. A repeater must be registered with the BT Diverse 6350 and the repeater function must be set to ON. The default setting is off. 1. Press MENU then scroll DOWN to BASE SETTINGS and press OK. Scroll DOWN to REPEATER MODE. 2. Press OK then LEFT or RIGHT to select ON or OFF. 3. Press SAVE to keep the settings displayed. 4. Press to return to standby or BACK to go one step back in the menu.
Calendar/Clock Use the Calendar and Clock functions to: n Set up to 10 appointment reminder calls. n Set an alarm call. n Set the time & date. n Select the time to appear in 12hr or 24 hr format. Appointment reminder You can set reminder calls on each handset for up to 5 separate appointments. When the time appointed arrives, the handset will ring. Two options are given: CLEAR – if chosen the ringer will stop and the display will return to the standby screen.
Calendar/Clock 6. Enter the time of the appointment and press DOWN. 7. Enter the date of the appointment and press DOWN. 8. Press LEFT or RIGHT to select the melody you want. 9. Press SAVE. 10. Press to return to standby or BACK to go one step back in the menu. Alarm When the time appointed arrives, the handset will ring. You can set an alarm call for an individual handset. When an alarm is set, the screen shows . Press STOP to cancel the alarm. The handset display will return to the standby screen.
Calendar/Clock 6. Press SAVE to save selections. 7. Press to return to standby or BACK to go one step back in the menu. Time & Date 1. Press MENU then scroll DOWN to CALENDAR/CLOCK and press OK. 2. Scroll DOWN to TIME & DATE and press OK. 3. Enter the correct time then scroll DOWN. 4. Enter the correct date and scroll DOWN. 5. Press LEFT or RIGHT to select the 12hr or 24hr format. 6. Press SAVE. 7. Press to return to standby or BACK to go one step back in the menu.
Answering machine You can operate your BT Diverse 6350 answering machine from: the corded telephone the cordless handset remotely from any external Touchtone™ telephone. The default setting for the answering machine is Off. Until you change your outgoing message, your callers will be greeted with the pre-recorded message ‘Hello, your call cannot be taken at the moment, so please leave your message after the tone’.
Answering machine Operating the answering machine at the base Switch on/off 1. Press . The machine announces On or Off. Loudspeaker volume Volume for message playback ranges from 00 (min) to 04 (max). Press to increase. Press to decrease. Message indicator When you have new messages, the green PLAY light flashes. The display shows the total number of messages and/or memos stored. Play, repeat, skip and delete 1. Press . The machine announces the number of new messages and memos recorded.
Answering machine During playback, press: – pause playback, press again to resume playback. – once to delete the current message. – once to repeat the current message, twice to play the previous message. – play the next message. – stops playback and returns the machine to standby. After playback: Press . You will hear, ‘To delete all old messages, press again, all messages are deleted. If delete’ press messages are saved then you will hear, ‘Message saved’.
Answering machine 2. Scroll DOWN to ANSWER ON/OFF and press OK. Press LEFT or RIGHT to display the setting you want. Press SAVE. During operation via the handset, you will hear prompts that guide you through each step. Set answer mode Set your answering machine to Answer & Record or Answer Only. See Answering Machine Settings, page 70. Outgoing messages This is the message your callers hear when the answering machine picks up their call.
Answering machine Record your own outgoing message An Answer & Record message can be up to 2 minutes long. An Answer Only message can be any length depending on the amount of recording memory available. To re-instate the pre-recorded message just delete your recorded message. 1. On the handset, press MENU scroll DOWN to ANSWER MACHINE and press OK. 2. Scroll DOWN to OUTGOING MESSAGE and press OK. RECORD MESSAGE is highlighted. Press OK. 3. Use UP or DOWN to select ANSWER & RECORD or ANSWER ONLY. 4.
Answering machine 2. Scroll DOWN to OUTGOING MESSAGE and press OK. 3. Scroll DOWN to PLAY MESSAGE. Press OK then use UP or DOWN to select ANSWER & RECORD or ANSWER ONLY. 4. Press OK. The outgoing message is played. 5. Press to return to standby or BACK to go one step back in the menu. Answer delay Set answer delay To adjust your answer delay setting, see Answering Machine Settings, page 70. Answer delay sets the amount of time before your BT Diverse 6350 answering machine picks up a call.
Answering machine New message display When you have new answering machine messages your . handset screen shows YOU HAVE NEW 1. Press INBOX to open the list of messages. Scroll down to MESSAGES and press OK and listen to your messages. Quick access to your messages You can view all SMS, Answering Machine and missed Calls stored on your BT Diverse 6350. To play messages stored on your answering machine. 1. On your corded or cordless handset, press the button marked .
Answering machine PAUSE – pause the message, then press PLAY to resume playback. DELETE – to delete the message. UP/DOWN – to adjust the volume. – to hear messages over the handset loudspeaker. 3. When the last message is played, the prompt announces, ‘End of messages’. Delete all messages 1. On your handset, press MENU, scroll DOWN to ANSWER MACHINE and press OK. 2. Scroll DOWN to DELETE MESSAGES and press OK. Press YES to confirm or NO to cancel. 3.
Answering machine 2. Scroll DOWN to RECORD MEMO and press OK. Speak after the tone. To end recording, press SAVE. To cancel recording press . Call screening You can listen while your answering machine takes a call via the handset or the base speaker. This lets you identify the caller and decide whether to take the call yourself. Call screening using a handset 1. When the answering machine takes a call, the caller’s details are displayed (providing you have a Caller Display service). 2.
Answering machine caller leaving their message. If you want to talk to your caller, press on the handset. Recording stops automatically. To switch call screening off set the volume to 00.
Answering machine 5. Scroll DOWN and press LEFT or RIGHT to set the MESSAGE ALERT. 6. Scroll DOWN and enter your 4-digit remote access SECURITY PIN. 7. Press SAVE. 8. Press to return to standby or BACK to go one step back in the menu. Memory full If a caller is leaving a message when the memory becomes full your machine will announce ‘Thank you for calling’ and hang up. The machine will also automatically set to Answer Only. You must delete messages before you can receive any new ones.
Answering machine Remote access Security PIN You can operate your answering machine from any modern phone by calling your BT Diverse 6350 and entering a 4-digit security code. The pre-set code is 0000. You can change this to help prevent unauthorised callers from listening to your messages. To change your remote access Security PIN see Answering Machine Settings, page 70. Switch answering machine on remotely If you forget to switch on your answering machine, you can do it from another phone. 1.
Answering machine new messages. This gives you time to hang up before you are connected, saving you the cost of a call. To set Answer Delay, see Answering machine settings, page 70. Operating your answering machine from another phone 1. Dial your phone number. When you hear your outgoing message, press . You will hear ‘Please enter your security code’. 2. Enter your 4-digit code. If you have messages, your machine announces ‘You have (n) new messages’, and they are played.
Answering machine set answer mode. play your outgoing message. record a new outgoing message. switch answering machine off. If you don’t give any instructions for 8 seconds, your BT Diverse 6350 will hang up. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.
Additional handsets and bases Up to 6 handsets can be registered and operated from the BT Diverse 6350. This allows you to hold internal calls even while another handset is making an external call. Each handset can be registered on up to four bases. Registering additional handsets The additional cordless handset that came with your BT Diverse 6350 is pre-registered. If you buy new handsets to use with your BT Diverse 6350 they will have to be registered to the base before you can use them.
Additional handsets and bases 2. The handset display shows REGISTRATION IN PROGRESS. When the handset is registered it will display the standby screen and will be assigned the next available handset number. Register your handset to another base On the handset: 1. Press MENU then scroll DOWN to REGISTRATION and press OK. Display shows REGISTER HANDSET. 2. Press OK. The next available base is highlighted automatically, e.g. BASE 2. 3. Press OK. Enter the SYSTEM PIN (original setting 0000) and press OK.
Additional handsets and bases Select a base On the handset: 1. Press MENU then scroll DOWN to HANDSET SETTINGS and press OK. Scroll DOWN to SELECT BASE. 2. Press OK. Display shows BASE 2, BASE 3 etc. Scroll to the base you want and press OK. De-register a handset You can use a handset to de-register itself or any other handset from the base. 1. Press MENU and scroll DOWN to REGISTRATION. Then press OK. 2. Scroll DOWN to DE-REGISTER H/SET and press OK. 3.
Help Handset not registering n Check that the base is plugged into the mains power and switched on. n Check that there are charged batteries in the handset and that they are fitted correctly. Forgotten your PIN number n Try entering the default PIN = 0000. If you have changed the number and cannot remember it, contact the BT Diverse Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com No display n Check that the handset batteries are charged. If necessary, replace the batteries.
Help Handset does not ring n Check that the batteries are inserted correctly. n Check that the handset ringer has not been switched off, see page 50. Your caller cannot hear you n Secrecy is switched on. Press the secrecy OFF option button to speak to your caller again. Incoming caller’s number is not displayed even though you have Caller Display n Caller has to allow their number to be sent. It has been withheld or is unavailable.
Help Cannot send text n Check service centre number is correct including 1470P prefix. Cannot receive text n n Check service centre number is correct. Ensure you have subscribed to a Caller Display service and that it is active. You can check this by noting if your phone displays your caller's number when you receive an incoming call. Handset is registered to the SMS service and text has previously been sent and received but you are now only receiving incoming messages.
Help n For other telephone service providers please contact their customer services. General sales enquiries n BT Residential lines – call 150. BT Business lines – call 152. n For other telephone service providers please contact their customer services. Billing enquiries n Refer to the telephone number shown on your telephone bill.
Help If you are sending a message from a fixed line phone to another fixed line phone Forces a message you send to be delivered as a voice text even though the recipient may have an SMS enabled phone and usually receives written text. This command is inserted at the start of the message and applies only to that message, ‘Hello I will be home late’. e.g.
Help For your records Date of purchase: Place of purchase: For guarantee purposes, proof of purchase is required, so please keep your receipt. Enter your Remote Access PIN code here: Enter your system PIN here: [ / / / For more information on your system PIN, see page 56. ] [ / / / ] For more information on your Remote Access PIN, see page 72. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.
General information IMPORTANT The BT Diverse 6350 corded telephone is designed for making emergency telephone calls when the power fails. However, the BT Diverse 6200 additional cordless handset will not work in these circumstances. This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom. Safety information n n n n n n n Only use the power supply suitable for the BT Diverse 6350 range.
General information n Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release of highly toxic chemicals. Cleaning n Simply clean the handset and base with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock. Environmental n n n n n n Do not expose to direct sunlight.
General information Product disposal instructions The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life.
General information Connecting to a switchboard Switchboard compatibility n This telephone may be connected to most types of switchboard, however in the event of any difficulties, consult your switchboard Service Provider. Dialling mode n Your BT Diverse 6350 is set to Tone dialling. Some switchboards may require Pulse dialling. To change the dialling mode, see Dialling mode, page 54. Guarantee Your BT Diverse 6350 is guaranteed for a period of 12 months from the date of purchase.
General information The equipment is returned to BT or its agent as instructed. This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents. This guarantee does not affect your statutory rights.
Additional/Replacement Items For a full range of replacement items, including additional handsets for either the BT Diverse 6000 range or BT Freestyle 2000, 4000 or 7000 ranges, please call 0800 218 2182*. Technical information How many telephones can you have? All items of equipment have a Ringer Equivalence Number (REN) which is used to calculate the number of items that may be connected to any one telephone line. The BT Diverse 6350 has a total REN of 1, i.e. for a base and up to 6 handsets.
Wall mounting your phone WARNING The screws supplied to wall mount your BT Diverse 6350 corded telephone will NOT be suitable for all wall types. BT recommends that you seek advice from a building professional before attempting to wall mount your phone. BT are not responsible for any damage/injury caused while attempting to wall mount your phone.
Wall mounting your phone 5. Rotate the handset hook 180º so that it sticks upwards. This holds the handset in place when wall-mounted. 1 2 6. Slot the holes on the back of the base over the screw heads and gently pull the phone down to make sure it is securely in place. Wall mounting the cordless handset and charger 1. Drill two holes in the wall 25mm horizontally apart using an 8mm drill bit. Use the wall mounting bracket as a template if necessary.
Wall mounting your phone 2. Insert the wall plugs if necessary then insert screws leaving about 5mm protruding from the wall on which to hang the phone. 3. Take the mains power cable out of the socket on the charger. 4. Slide the wall mounting bracket onto the underside of the charger and plug the power cable back in. 1 2 4. Slot the holes on the back of the mounting bracket over the screw heads and gently pull the charger down to make sure it is securely in place.
Visit us at www.bt.com Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract. © British Telecommunications plc 2009. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000.
