Instructions / Assembly

12
Troubleshooting
Problem Solution
The cold water is not
cold.
• It takes up to one hour after setup to dispense cold water.
• Make sure the power cord is properly connected to a working
outlet.
• Make sure the back of the dispenser is at least 20 cm from a wall
and there is free airflow on all 20 cm sides of the dispenser.
• Make sure green power switch on back of dispenser is On.
• If water still isn’t cold, call customer service at [phone] for
assistance.
The hot water is not hot.
• It takes 15-20 minutes after setup to dispense hot water.
• Make sure the power cord is properly connected to a working
outlet.
• Make sure red power switch on back of dispenser is On.
The nightlight is not
working.
• Make sure the power cord is properly connected to a working
outlet
• Make sure the nightlight power switch on back of dispenser is On.
The dispenser is noisy.
• Ensure the dispenser is located on a level surface.
• The heating tube may be generating a slight noise. This is normal.
There is water leakage.
If the 3 lights are flashing, a leak was detected.
• The pipe is not connected properly. Check all water connections
and tubes to ensure everything is connected properly.
• The water and PE pipes have burst. Replace the water and PE pipe.
The machine is not
dispensing water.
• The dispenser has become too cold and the lines are blocked
by ice. Turn the cooling switch o for at least 4 hours to allow the
water in the lines to thaw.
Cleaning and Maintenance
Task Frequency Instruction
Sanitizing Every 3 months
Use a disinfectant, purchased separately, following
directions from manufacturer for proper amount to
use. Use the Cleaning the Dispenser directions when
sanitizing.
Removing minerals
deposits
Every 6 months
Mix 4 liters water with 200g citric acid crystals, inject
into the machine and make sure the water can flow out
of the hot water tap. Switch on the power and allow it
to heat for about 10 minutes. After 30 minutes, drain the
liquid and clean it with water dispensing two or three
times.