Consumer Information FCC Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
This equipment must not be used on party lines or coin-operated phone lines. Industry Canada NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements documents. The Department does not guarantee the equipment will operate to the user's satisfaction.
Table of Contents Consumer Information......................................................................................................ii FCC Notice .....................................................................................................................ii Industry Canada .............................................................................................................iii Welcome .....................................................................................................
Trouble Messages.............................................................................................................27 Standard Keypad ............................................................................................................27 Premium Keypad ............................................................................................................27 No AC Power Indication .................................................................................................
Welcome Thank you for choosing Brink’s Home Security®. We appreciate your business. To get the most from the easy-to-use Brink’s Home Security System, please take the time to read this manual. It describes the components of the system, and tells you how to use the keypad. It also tells you what to do in the event of an alarm. Also, be sure to read your Customer Emergency Information Schedule so that you will have a clear understanding of Brink’s procedures if you should have an alarm.
How to Avoid False Alarms Numerous false alarms can affect the quality of your monitoring service. They can also result in fines from your local municipality. To avoid false alarms, follow these simple tips: 1. Be sure that everyone in your house knows how to use the alarm system. Everyone should know a user code and the code word. You can use the interactive keypad at www.mybrinks.com to practice turning the system on and off without causing an alarm. 2.
at www.mybrinks.com to get more information about our Customer Move Program. 10. Take care when cooking or lighting a fire in the fireplace. Excessive smoke from these activities can cause false alarms. The Brink’s Home Security System Standard Equipment Master Control Panel The master control panel is housed in a metal box. It is mounted in an out-of-the-way location, such as a closet. The master control panel processes the information sent to it by the system’s sensors and keypad.
Standard Equipment Motion Detector Siren This sensor is mounted on the wall, inside your home. The sensor can detect when someone is moving within its field of view. If the system is on at the time a person is detected, the system sends an alarm signal to the Brink’s Monitoring Center. The siren is a small plastic box, mounted inside your home. When an alarm occurs, the siren sounds a warning, designed to frighten off intruders. The siren may also sound when you use some of the system’s special features.
Optional Equipment This device detects smoke and dangerously high temperatures. It is mounted in a central location of the house, on the ceiling. Smoke/heat detectors are not available for commercial installations. Smoke/Heat Detector Heat Sensor This device detects when the temperature near the sensor is dangerously high. It is mounted in a central location of the house, on the ceiling. Heat sensors are not available for commercial installations.
Optional Features If your telephone line is cut, the optional line cut feature notifies you. If the system is on, the siren sounds. If the system is off, the keypad beeps and displays a trouble message. Because a line cut results in a loss of telephone service, this event is not reported to the Brink’s Monitoring Center. Line Cut Pager/Latchkey The optional pager/latchkey feature notifies you that your children have arrived home safely when you are away.
The Parts of the Keypad 2
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Status Display (Standard Keypad) The illustration below shows the functions of the keypad’s lights. Message Window (Premium Keypad) The Premium Keypad communicates with you by lighting the words and phrases in the message window. The words that make up the message may be on different lines, or separated by other words. For example, while you are changing an auxiliary user code, you will see the following message window: The words “ENTER” and “NEW CODE” are lit.
Emergency Keys If you are home when a police, medical, or fire emergency arises, you can alert the Brink’s Monitoring Center of your situation with a single press of an emergency key. The system does not need to be on. (Not all emergency buttons are available to all commercial customers.) The table shows what purpose each key serves, and what happens when it is pressed.
Using The Keypad The Brink’s Home Security system in your home may have a Standard Keypad, or a Premium Keypad. Both types of keypads can be used to turn the system on or off, or to test or customize it. For some procedures, the keypads’ commands are slightly different. In those cases, this manual contains two sets of instructions, like those shown below. If you are using a Standard Keypad, follow the instructions on the left. If you are using a Premium Keypad, follow the instructions on the right.
User Codes When the system is installed, you select a code number to turn the system on and off. This is your master user code, and it may be three or four digits long. To change this code, contact Brink’s Customer Care at 1-800-445-0872. You can create a separate auxiliary user code for anyone who needs access to your home. See page 19 for more information. You can change or delete the auxiliary code whenever you like.
before the delay ends, contact Brink’s Customer Care at 1-800-445-0872 to have it changed. Turning the System On The Four On Modes You can arm the Brink’s Home Security system in four different ways: 1) normal mode; 2) motion off; 3) motions off with delay doors instant; and 4) delay doors instant. The illustration below helps you choose which mode to use.
Turning the System On in Normal Mode 1. Close all of the doors and windows and make sure that the message window reads READY or the READY light is lit. (If not, see page 11.) 2. Press the ON key. The ON light begins to blink, telling you that the system is on and that the exit delay has begun. The Premium Keypad displays the number of seconds left in the exit delay. 3. Exit promptly. You must leave the building before the delay ends. The standard delay is 80 seconds.
Turning the System On with Motions Turned Off / Instant Mode 1. Close all of the doors and windows and make sure that the message window reads READY or the READY light is lit. (If not, see page 11.) 2. Press the ON key. 3. Press the MOTION OFF key. 4. Press the INSTANT key. The ON light turns on. The Premium Keypad reads ON, MOTION OFF, and INSTANT. The Standard Keypad’s ON, MOTION OFF and INSTANT lights are lit.
Turning the System On When It Is Not Ready If the system is not ready to turn on, you get a not ready message. This message could mean, for example, that one of the protected windows in your house is open. If you have a Standard Keypad, the READY light is off. If you have a Premium Keypad, the message window reads NOT READY. If you press the ON key when the system is not ready to turn on, the keypad sounds an error tone and the system does not turn on.
7. If the READY light does not turn on, see the Frequently Asked Questions information at www.mybrinks.com or call Customer Care at 1-800-445-0872 for further assistance in correcting the notready condition. 5. If the message window reads NOT READY, see the Frequently Asked Questions information at www.mybrinks.com or call Customer Care at 1-800-445-0872 for further assistance in correcting the notready condition. 8. To turn the system on, you must first turn off the zone that is not ready to arm.
Turning the System Off Turning the System Off When No Alarms Are In Progress 1. Enter through a designated entry door. The keypad sounds a tone to remind you to turn the system off. The ON light blinks. 2. Turn the system off by entering your code. To prevent an alarm, you must enter your code before the entry delay ends. The standard delay is 40 seconds. The keypad beeps. Once the system is off, the ON light goes out.
Turning the System Off Without Canceling an Alarm Follow these instructions if you wish to turn off the system and report an alarm to Brink’s. 1. Enter the building through a designated entry door. The Premium Keypad’s message window reads ALARM. The siren is sounding and the ON light is lit. 2. Enter your user code. The keypad beeps. Wait for Brink’s to call. Be prepared to give the Brink’s operator your code word. Do not use the telephone if you intend to cancel the alarm.
Turning the System Off After an Alarm in Your Absence Follow these instructions if there was an alarm at your house while you were away and the sirens are no longer sounding. 1. Enter the building through a designated entry door. The ON light blinks. The sirens and speakers are silent. The Premium Keypad shows the numbers of the zones in alarm and its message window reads ALARM. 2. Enter your user code to turn the system off. The keypad beeps for one second.
System Options The system has five options: 1) bypass; 2) door chime; 3) auxiliary codes; 4) alarm memory; and 5) test. This section describes each of these five options. How to Bypass a Zone When you bypass a zone, the system ignores it. Use this whenever you want to turn the system on, but leave a particular sensor off. The bypass is automatically canceled when you turn the system off. To bypass a zone, do the following: 1. 1. Press the OPTIONS key. 2. Press the 1 key. 3.
How to Turn the Door Chime On or Off When you turn the door chime on, the keypad beeps if a protected door or window is opened while the system is turned off. To turn the chime on or off, do the following: 1. Press the OPTIONS key. 2. Press the 2 key. DOOR CHIME ENTER CODE The ENTER CODE light blinks. CHIME 3. Enter your code. 1. Press the OPTIONS key until the message window reads: DOOR CHIME, ENTER CODE. 2. Enter your code. The keypad beeps.
3. Enter your user code. 2. The keypad beeps. The lights of the zones that were last in alarm blink. Enter your user code. The keypad beeps. The message window shows which zones were in alarm.
How to Add an Auxiliary Code You can assign an auxiliary user code to the members of your family, or to people who need temporary access to your home. Housekeepers, guests, and housesitters can all be given auxiliary codes. You can assign as many as 91 codes, but for your security, you should limit the number of auxiliary codes you assign, and delete any codes that are not in use. To assign an auxiliary code, do the following: 1. Press the OPTIONS key. AUXILIARY CODES ENTER MASTER CODE 2.
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How to Delete an Auxiliary Code If you wish to delete an auxiliary user code, do the following: 1. Press the OPTIONS key. 1. Press the OPTIONS key until the message window reads: AUXILIARY CODES, ENTER MASTER CODE. 2. Enter the master user code. AUXILIARY CODES ENTER MASTER CODE 2. Press the 3 key. The ENTER CODE light blinks. AUX CODE 3. Enter the master user code. The keypad beeps. The ENTER USER # light blinks. 4. USER NUMBER Enter the number of the user whose code you wish to delete.
System Testing You can test the components of the system—the sirens, the telephone hook-up, and the sensors—without causing a false alarm. This section describes how you can be sure that the system is functioning properly. Important Notice: Test Weekly Your Protective Service Agreement requires you to conduct these tests every week.
Testing All Burglary Sensors This test helps to ensure that the system’s burglary sensors are working properly. No alarm signal is sent to the Brink’s Monitoring Center. 1. Make sure there is nothing moving near the motion detector and that the READY light is on. (If it is not, see page 26.) READ Y Press the OPTIONS key. 1. Make sure there is nothing moving near the motion detector and that the message window reads READY. (If it does not, see page 26.) 2. DOOR CHIME 2. Press the 2 key.
6. If you do not hear the siren blast, call Brink’s at 1-800-445-0872. 6. If you do not hear the siren blast, call Brink’s at 1-800-445-0872. 7. When you have finished, press the CANCEL key. 7. When you have finished, press the CANCEL key. *Note: If the system has four-digit codes, press 2,4,7, then press and hold the 0 key for three seconds. Testing the Smoke Detector The smoke detector can be tested without sending an alarm signal to Brink’s Monitoring Center.
1. Close all doors and windows. Make sure that the READY light is on. (If it is not, see page 26.) 1. Close all doors and windows. Make sure the message window reads READY. (If it does not, see page 26.) 2. Press the OPTIONS key. 2. Press the OPTIONS key until the message window reads: DOOR CHIME. DOOR CHIME 3. Press the 2 key. CHIME 3. Enter your code. 4. Enter your code. The READY and the CHIME lights turn on. READY DOOR CHIME The message window reads READY DOOR CHIME. 5.
Testing With Not Ready Zones If the system is not ready to test, the message window reads NOT READY or the READY light is off. Do the following: 1. Press the OPTIONS key. 1. Observe which zone number is displayed. This is the zone that is not ready. 2. Press the 7 key. READY 3. Observe which zone number is displayed. This is the zone that is not ready. 2. Refer to the Pop-Up Zone Card to verify the location of the zone. 4. Refer to the Pop-Up Zone Card to verify the location of the zone. 3.
Trouble Messages You will get a trouble message if the system loses power, if it cannot reset the smoke detector, or if it cannot contact the monitoring center. Standard Keypad 1. If the TROUBLE light is on, press the OPTIONS key, then the 9 key. One of the keypad’s zone lights blinks; compare it to the table below.
No AC Power Indication What it means: The electrical power to the system has been interrupted. Instead, the system is drawing power from its backup battery. The battery can provide power to the system for up to four hours. What to do: 1. If you have no power to your home, wait for the electrical power to be restored. Once this happens, the system automatically switches back to its electrical source. The backup battery recharges for the next 24 hours. 2.
5. Unplug the power transformer. It may be screwed in place; if so, remove the screw. Plug a small appliance into the outlet to verify the outlet is working properly. If it is, continue to the next step. If the outlet is not working properly, contact an electrician to repair it. Use an extension cord to plug the system’s power transformer into another outlet, until the faulty one is repaired. 6. If none of these steps resolve the problem, call Brink’s Customer Care at 1-800–445-0872.
Communication Problem Indication What it means: The system was unable to send an alarm or test signal to the Brink’s Monitoring Center. What you’ll notice: The keypad beeps four times per minute. If you have a Premium Keypad, the message window reads CP TROUBLE, CALL 800-445-0872. What to do: 1. To silence the keypad’s beeping, press the CANCEL key. 2. Check your telephone for a dial tone. If there is no dial tone, remove the dialer cable from the telephone jack.
Line Cut Indication (Optional Feature) What it means: The telephone service to the security system has been interrupted. The system cannot send an alarm signal to the Brink’s Monitoring Center. What you’ll notice: Less than one minute after the line cut occurs, the siren sounds or the keypad beeps, depending on whether the system is on or off. What to do: 1. To silence the keypad’s beeping, press the CANCEL key. 2. If the siren is sounding, silence it by entering your code. 3.
Zone Trouble Indication What it means: A trouble on a zone condition would arise if, for example, the smoke detector is dirty or is in need of adjustment. It could also occur if a sensor has a defective part or a broken wire. What to do: 1. To silence the keypad’s beeping, press the CANCEL key. 2. Wait 30 minutes for the system to reset. 3. If the detector has not reset after 30 minutes, the trouble message returns and the keypad beeps. Call Brink’s Customer Care at 1-800-445-0872.
Cleaning the Smoke Detector If you had a smoke/heat detector installed, you should clean it once every three months. You should also clean it if smoke or dust triggers an alarm. Vacuum once every three months Vacuum the smoke detector vents using a crevice attachment. Do not remove the cover. If You Trigger an Alarm while Cleaning the Detector If the dust from your vacuum cleaner triggers an alarm and the siren sounds, do the following: 1. Enter your user code. 2. Press the CANCEL key. 3.
Setting the Clock Clock, Premium Keypad The numeric display of your Premium Keypad may show the time of day. You do not need to set the clock; it adjusts itself automatically every few months. However, if the time is incorrect, you can correct it by pressing and holding the 0 key for ten seconds. The keypad’s display goes blank for ten seconds, and then the system makes a brief telephone call to Brink’s, obtains the actual time, and resets the clock.
Find at least two ways to escape from each room. One will be the door leading to the normal exit. Another may be a window that opens easily. If the window is high off the ground, you may need to install an escape ladder nearby. Identify a place outdoors where everyone is to meet after leaving the building. 2. Review the escape plan with everyone who lives in your home and practice escape procedures. 3. To increase the time you will have to escape a fire, sleep with your bedroom door closed.
Questions and Answers General Use of the System 1. How can I avoid false alarms? Take a look at the tips on page 3. If you have any further questions, call Brink’s Customer Care at 1-800-445-0872. Customer Care is available to help you 24 hours a day, seven days a week. 2. Do I need an alarm permit? Alarm permit ordinances vary from area to area. Please contact your local emergency agencies, or your city or county government to determine if a permit is needed in your area.
Codes and Code Words 1. Can my master code number be changed? Yes. Notify Brink’s Customer Care at 1-800-445-0872 to set up the change. Customer Care is ready to help you 24 hours a day, seven days a week. A service charge will be assessed for this request. 2. How do I change my master code word? The same person who signed the Protective Service Agreement must send a written request to Brink’s before the master code word can be changed.
Alarms and Emergencies 1. If there is an alarm, does the system reset? Yes, as long as there are no additional alarms after the system stops sounding. The system resets itself approximately five minutes later. However, if a fire alarm is activated, the siren will sound continuously until you enter your user code. 2. What happens if my telephone line is cut? If you purchased the optional Line Cut feature, the siren sounds or the keypad beeps within about a minute of the time the line was cut.
Update My Alarm Contacts List at www.mybrinks.com or by calling Brink’s Customer Care at 1-800-445-0872. 2. What should I tell my emergency contacts? First of all, be sure to tell them that they are one of your emergency contacts. Tell them that, after the emergency agencies are notified, Brink’s may attempt to reach them when there is an alarm at your house. Discuss what action you would like them to take if this happens.
3. Do I own the system? If you paid the connection fee only, Brink’s owns the alarm system. If you paid the additional purchase charge, you own the system. If you purchased the system, your installation work order will show a separate “Purchase Fee” of usually an additional $500. 4. Will I receive a discount on my insurance for having a security system installed? Most homeowner’s policies offer discounts to policy holders with security systems. Contact your insurance company for more information.
Repairs and Upgrades 1. Can I make an appointment for a service call? Our service center schedules service calls for the morning or afternoon of a specific day. Morning service calls occur between 8:00 AM and 12:00 PM. Afternoon calls occur between 12:00 PM and 4:00 PM. 2. Can I have additional equipment installed at a later date? Yes, additional equipment may be installed. You will be charged for the installation and for the service call.
Important Notices UL Information This system is capable of providing either Grade A or Grade B service for residential burglary. If configured to Grade B, performance of a weekly test as indicated in this manual is necessary. Contact Brink’s for more details on your particular installation. Accessories which do not bear the UL mark have not been investigated with this system by Underwriter’s Laboratories, Inc.
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