User Guide

14. Do you keep a record of my master code number, and can it
be changed?
For your protection, we do not retain a record of your master code
number. If you need to change your master code, notify Brink’s
Customer Service at 1-800-445-0872 to schedule the change.
Customer Service is available 24 hours a day, 7 days a week. A
service charge will apply for this request.
15. How do I change my emergency contacts?
You may call Brink’s Customer Service at 1-800-445-0872, give
your code word and provide the updated information.
16. How do I change my master code word?
The new master code word must be provided in writing by the same
party who signed the Protective Service Agreement. The code word
cannot exceed five characters. The written documentation must
identify the account and include the current master code word, the
new master code word and your signature. Mail your request to
Brink’s Home Security, Customer Service Department, 8880 Esters
Boulevard, Irving, Texas 75063. If there is an immediate need to
change your master code word, call Brink’s Customer Service for
our fax number.
17. What happens if I move within the initial term of my contract?
Another standard system will be installed in your new location at
no charge, if your move is to a Brink’s Service Area. In addition, the
new owner of the home may takeover the system by signing a new
agreement and paying our current reprogramming fee. This will
release you from the remaining contract obligations. If the new owner
does not wish to takeover the system, and you do not choose to
install a Brink’s system at your new location, the original contract
obligation will continue.
18. Will I own the system?
If you choose to pay only the connection fee, Brink’s will own the
protective equipment. You may choose to own the protective
equipment by paying an additional purchase charge.
19. Is the system “U.L. Listed”?
Yes. Our equipment is U.L. listed for residential use. In addition our
Monitoring Center has a U.L listing for residential burglar alarm
systems and fire alarm systems.
20. Do I need an alarm permit?
Alarm permit ordinances vary from area to area. Please check your
local emergency agencies, or city or county clerk’s office to
determine if a permit is needed in your area. False alarm fines are
generally much higher if you do not have the required permit. It is
your responsibility to get the alarm permit, pay the applicable fee,
and insure that you inform Brink’s of your permit number. SOME
EMERGENCY AGENCIES WILL NOT RESPOND TO OUR CALL
WITHOUT THIS PERMIT NUMBER.
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