User Manual

9
TROUBLESHOOTING
No power or display is not illuminated
• Press power button (located on top of brewer).
• Conrm the power to unit is “on”. Make sure power is “on” at the outlet
inside rough-in-box.
• Check by using another outlet. If power switch is not working and power
is available call for service, send email to [e-mail],
or submit for repair at www.brewexpressdirect.com then select service
options button and follow directions for RRA.
Water does not flow from spray head
• The BREW EXPRESS preheats the water before starting the brew cycle. You may be waiting for the preheat
cycle to end.
• Conrmthecarafeormugiscenteredunderthebrewbasket.BREWEXPRESSwillnotstartifthedetection
sensor does not see a carafe or mug. Brew light will blink slowly. If using a mug, one may need to move it further
inside brewer.
• TheBREWEXPRESSwillnotoperateifthereisnowater.LEDdisplaywillashEEEEifthereisnowater.
• Conrmthewaterisconnectedtobrewerandisturnedon.
• Conrmthewaterlineisproperlyconnectedinsidetherough-inbox.Removethetwomountingscrewsfrombehind
 thebrewbasketandcarafeandpulloutbrewer.Thewaterlinequickconnectorsmustbepressedtogetherrmly.
Also, check for a pinched or kinked water line.
• Checkquickconnectionstoinsuretheyaresnappedtogetherandthatwaterison.
• Checkthewaterlter(ifpresent)atthesupply.Iflteriscloggedreplacelter.
• Ifproblempersists,thenbrewermaybecloggedbydebris.Callcustomerserviceorvisitservicesite
www.brewexpressdirect.com.
• Ifoutsideairtempisbelowfreezingthenchecktoseeifwaterlineisfrozen.
Water overflow from carafe
• Carafewasnotemptiedbeforebrewcyclestarted(emptycarafe).
• Flowratetoohigh,conrmbyrunning2-3potsofwater,ifowrateisstilltoohighcallforcustomerservice.
Water volume in carafe is too low
• Increasebrewingtime.Seeprocedureonpage6.
• Checksprayheadforblockage.
• Ifyouhavehardwaterablockagemayoccur.Visitwww.brewexpressdirect.comforasolutiononhowto
remove blockage.