User Manual

28
PROBLEM POSSIBLE CAUSES WHAT TO DO
Dose level is
not updating
•
Machine in ‘Manual’ mode. Press the MANUAL DOSE dial to return to
auto mode. Refer to ‘Dosing Modes’ under
Functions.
Grinder does not
grind all beans
•
Not enough beans in hopper. Refill hopper or use ‘Manual’ mode.
Severe overdose
•
Single basket used in double
filter mode.
Select the correct filter size.
Severe underdose
•
Double basket used in single
filter mode.
Select the correct filter size for your next dose,
then ‘Reset Auto Dose Time’ under
Functions.
Underdosed
•
Grind adjusted to finer grind. Use ‘A Bit More’ to reach the ideal dose.
Coffee is not
running from
the portafilter
•
The coffee grind is too fine. Refer to ‘Setting the Grind Size’ and
‘Extraction Guide’ under Functions.
•
Water tank is empty. Fill water tank.
Coffee runs out
too quickly
•
The coffee grind is too coarse. Refer to ‘Setting the Grind Size’ and
‘Extraction Guide’ under Functions.
Coffee runs out
too slow
•
The coffee grind is too fine. Refer to ‘Setting the Grind Size’ and
‘Extraction Guide’ under Functions.
No crema
•
Coffee beans are stale. Use freshly roasted coffee beans with a
‘Roasted On’ date and consume between
5-20 days after that date.
Coffee is too cold
•
Cups are cold and causing
temperature of extraction
to reduce.
Pre-heat cups.
•
Milk not heated enough
(if making milk-based drink).
When the base of the jug becomes hot to
touch this is when the milk is heated at the
correct temperature. Refer to ‘Texturing Milk’
under Functions.
No steam
•
Steam wand is blocked. Use the pin on the end of the provided
cleaning tool. If steam wand remains blocked,
refer to ‘Cleaning the Steam Wand’ under
Care & Cleaning for detailed cleaning
process.
•
Water tank is empty. Fill water tank.