Instruction Manual
20
Troubleshooting
PROBLEM EASY SOLUTION
Ice cream won’t freeze
•
Compressor is not chilling or on.
•
Alcohol in ice cream? Added too much or too soon.
•
Ensure there is adequate ventilation around the machine.
We recommend a minimum of 6 inches around the vents.
•
Too much sugar in the mix.
Paddle won’t move
•
If the PRE-COOL function is used and the bowl was wet then ice may
have formed in bowl. Turn unit off and check for ice. Allow to defrost
and dry thoroughly.
•
Check to see if center spindle is inserted correctly into plastic paddle;
if this is not the case then there is an internal issue – call Breville
Consumer Support.
Lid will not lock into position
•
Paddle and bowl are not positioned properly – make sure the handle of
the bowl sits within the grooves and paddle is inserted properly.
Frozen dessert not frozen
in allocated time
•
Dessert mixture was too warm when placed in the ice cream bowl for
time allocated in manual setting.
Can’t remove bowl
insert after churning
•
Outside of bowl may have been wet. Turn unit off and wait
approximately 5 minutes for defrosting to take place.
How do I make soft
serve ice cream?
•
The frozen desserts on the hardness indicator bar are only there as a
guide. Try making your soft serve on the sorbet setting. You can turn the
hardness back up if the ice cream is not hard enough.
I want my ice cream
even harder!
•
Remove ice cream from ice cream bowl, place in another air-tight
container and place in freezer for a further 60 minutes or until desired
hardness is achieved.
Can I put my mix-ins
into the custard base?
•
Yes. Put your mix-ins at the end when prompted.
•
Note: often ingredients such as fruits may disintegrate during the
churning process if added too early.
My ice cream maker seems
to be vibrating briefly?
•
The internal compressor is mounted on special rubber mounts to reduce
the noise and vibration during operation. When cooling is not required
the compressor will automatically turn off and a small amount of
vibration for 1-2 seconds is normal.
The controls don’t work?
•
The child lock may be on. Press and hold the HOLD button for
2 seconds to disengage the locking.
The ice cream maker
does not remember
my last setting?
•
The internal computer will only remember the settings once ‘START |
PAUSE’ has been activated.