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Lenovo
®
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®
7 Professional.
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ThinkPlus™ Services for Lenovo ThinkServer™
THOUGHTFUL IDEAS TO SUPPORT LENOVO SERVERS
Your customers’ decision to buy a server will be made carefully and thoughtfully, taking into account not only
how the server will support their business, but also how the server will be supported. Lenovo makes that
decision easy. Lenovo ThinkServers are engineered for exceptional quality to support your customers’ growing
business needs. But, what’s more, they are ably supported by award-winning Lenovo services.
Lenovo services to support ThinkServers were not only designed to address small business server support
needs, but also to complement your portfolio. They facilitate sales and give you additional opportunities for
revenue with the exibility of oering complete packages or individual solutions. You can oer your customers
an even higher level of service and support for their ThinkServers – leveraging Lenovo’s existing support
infrastructure to extend your capabilities, without any additional investment in personnel or technology. You
can strengthen your relationship as a trusted advisor by providing an exceptional product with exceptional
support.
THINKPLUS™ PRIORITY SUPPORT
BECAUSE EXCEPTIONAL MACHINES DESERVE EXCEPTIONAL SUPPORT.
ThinkServers will operate in an ‘always-on’ condition for years at a time, providing business-critical
application support to your customers. The consolidated support package enable you to upgrade the base
warranty to 3 or 5 years with:
• 24x7 hardware & soware phone support
• Onsite service with next business day response
• Priority call routing to get to the front of the call queue
• Advanced-skill technicians to augment your sta and solve problems fast
• Telephone-based troubleshooting for Lenovo soware with “warm” transfer to certain third-party
soware vendors.
All without the added investment in infrastructure, technology and personnel.
THINKPLUS™ PRODUCTIVITY
NO HASSLE, UP AND RUNNING SERVICE.
Your customers will want to get their new server operational as quickly as possible. That’s why we designed
ThinkPlus Productivity, a simple package of server support that gives you more opportunities to serve your
customers. Here’s what you can oer with ThinkPlus Productivity:
• INSTALLATION
If you are an Authorized Service Partner, you can install the ThinkServer yourself and get it up and running.
Or, if you choose not to deliver the service yourself you can still extend this level of service to your customers
and rely on Lenovo to perform the installation.
• ONLINE TRAINING
Give your customers access to Lenovo online training for ThinkServers including the basics on implementing,
deploying and troubleshooting Lenovo ThinkServers, providing comfort and condence in their new server
solution.
• THINKPLUS™ PRIORITY SUPPORT
You can rely on Lenovo’s priority support infrastructure − 24x7 phone support, advanced-skill technicians,
usage support and more, to complement your oerings and deliver seamless service to your customers when
they need it most.
THINKPLUS™ PRIORITY SUPPORT 90-DAY TRIAL INCLUDED
Lenovo wants your customers to be comfortable and condent in their decision to choose a ThinkServer. And
because the rst 90 days are the most critical time of server ownership, we’re including ThinkPlus Priority
Support on new ThinkServers for 90 days, so you and your customers can experience the peace of mind
and condence that this level of support provides. Also get access to all of the features of Priority Support,
including our advanced level, highly skilled technicians, who are specially trained on Lenovo ThinkServers.
This trial is designed for customers who may not be sure about using a service package to support their new
ThinkServer. Once they experience Priority Support, we believe they’ll want to purchase the service from you
when the 90-day trial expires.
LENOVO SERVICES - THINKPLUS
TM
SUPPORT