Datasheet

Lenovo
®
recommends Windows
®
7 Professional.
www.lenovo.com/partner/europe
106
ThinkPlus™ Priority Support for PC’s
ThinkPlus Priority Support expands Lenovo’s award-winning service capabilities by giving larger customers
even faster access to our advanced tech support, saving time and improving overall productivity. ThinkPlus
Priority Support gets a fast tech-to-tech support along with IT management tools to help reduce internal
helpdesk costs and better manage your overall IT environment.
The new solution is designed for customers whose business operations require priority attention to their IT
support needs. Your customer’s employees and operations may be found anywhere in the world. So might their
IT problems. With ThinkPlus Priority Support, they’ll have access to help almost anywhere they are.
The consolidated support packages consist of:
• 24 x 7 telephone tech-to-tech support
• 9x5 next business day onsite warranty service
• Priority call routing
• Advanced Level Technicians
• Electronic Call Tracking System
• Escalation management with customer-dened severity
• Third party soware support
3-year 4-year 5-year
OS NBD +
Priority
Support
OS NBD +
Priority
Support
OS NBD +
Priority
Support
3yr CCR - W series only
60Y1807
60Y1791
60Y1806
60Y179460Y1792
60Y1790
60Y1793
UPGRADE FOR:
Base warranty
Machine Type
ThinkPlus Priority Support
UPGRADE TO:
Notebooks
1yr CCR (except W series)
3yr CCR (except W series)
3yr OS NBD (except W series)
60Y1789
60Y1788
60Y1801
D e s k t o p s
ThinkCentre
incl. AIO
40Y9999
1yr CCR
3yr OS NBD - W series only
60Y180460Y1803
1yr CCR - W series only
3yr OS NBD
60Y1802
60Y1805
W o r k s t a t i o n s
ThinkStation
1yr OS 2BD / NBD
3yr CCR
3yr OS 2BD / NBD
60Y1781
ThinkPad
(CLASSIC)
SERVICE AVAILABILITY:
Part numbers are enabled in Austria, Belgium, Denmark, Finland, France*, Germany, Ireland, Luxembourg, Italy,
Norway, Netherlands, Spain, Sweden, Switzerland and UK**.
* Excludes DOM/TOM and all other overseas Territories and Dependancies.
** Mainland UK only.
40Y9994 40Y9995
60Y1784
60Y1776 60Y1777
60Y178360Y1782
60Y1775
40Y9993
LENOVO SERVICES - THINKPLUS
TM
SUPPORT
www.leno voQUICKP ICK.Com
LENOVO QUICKPICK
OPTIONS AND SERVICES
CONFIGURATOR FOR LENOVO