User Manual

BMP
®
61 User’s Manual 97
Maintenance and Troubleshooting
Troubleshooting
Labels Supply
Printer will not feed labels. The leading edge of the label roll
is not inserted up to the black
line under the ribs.
Make sure the leading edge of
the label roll is securely under
the ribs (at least up to the black
line).
Printer will not feed labels. The leading edge of the label roll
is uneven or torn (not a straight
edge).
Use a pair of scissors to cut a
straight leading edge on the
label roll.
Label material jams in printer. Last label was not removed. Make sure the last cut label has
been removed from the label
tray.
Error - "Out of Media" Label supply is exhausted Replace label supply roll.
Press [CLEAR/ESC] key to clear
error
Error - "Out of Media" Label supply is not installed
correctly. Labels must be
installed so that they are biased
against the front wall of the
lower printer base. Notch
Sensors in the lower printer
base need to detect the
presence of the labels to allow
printer to operate correctly.
Reinstall label supply.
Press [CLEAR/ESC] key to clear
error.
(See page 13 for proper
loading.)
Error - "Out of Media" Notch sensors in lower printer
frame are dirty. Notch Sensors in
the lower printer base need to
detect the presence of the labels
to allow printer to operate
correctly.
Clean sensors in lower printer
base. Press [CLEAR/ESC] key
to clear error.
(See page 83 for proper
cleaning techniques.)
Error - "Out of Media" Label supply memory device
has counted down to zero.
Circuit board on the roll holder
core of label supply contains a
memory device that tells the
printer how much unused
material remains. Reuse of the
roll holder with memory device
will eventually count down to
zero and give error
Replace label supply or roll
holder.
Press [CLEAR/ESC] key to clear
error.
Problem Cause Corrective Action