User Manual

BMP
®
61 User’s Manual 94
Maintenance and Troubleshooting
Troubleshooting
Power ON/OFF (Printer not working) (continued)
Printer frequently powers OFF. Battery is low. Attach the AC Adapter to the
printer and plug into an electrical
outlet. This will supply
immediate power while charging
the battery at the same time.
Printer frequently powers OFF. Auto shutoff timing. Adjust the Shut Off Delay timing
in the Setup>Config menu. (See
“Config (Printer Configuration)”
on page 26.)
Printer not responding Battery is dead. Attach the AC adapter to provide
power to the printer and charge
the battery.
OR
Install a new battery.
Error while printing Printer cover was opened during
printing/feeding function.
Reinstall ribbon and label
supply.
Press [CLEAR/ESC] key to clear
error.
Print Quality
Poor quality printing Incorrect label material/ribbon
combination.
Verify the correct ribbon for the
label roll is loaded in the printer.
Poor quality printing Battery pack may be worn out
and not properly holding a
charge.
Battery life is approximately one
to three years, depending on its
use and care. Order a
replacement battery pack.
Poor print quality. Ribbon and label supply are
incompatible.
Change the ribbon or label
combination.
Poor print quality. Ribbon or label supply are
installed incorrectly.
Review the instructions for
“Loading Supplies” on page 12.
Poor print quality. Dust or adhesives accumulated
on the print head.
Clean the print head. (Refer to
“Cleaning the Printer” on
page 83 for instructions.)
No print on the label The label or ribbon is not loaded
correctly.
Review the instructions for
“Loading Supplies” on page 12.
No print on the label Out of ribbon. Load a new ribbon.
Problem Cause Corrective Action