User Manual

BMP
®
61 User’s Manual 93
Maintenance and Troubleshooting
Troubleshooting
Troubleshooting
Use the following table to troubleshoot and diagnose possible performance problems with your
BMP
®
61 Label Printer. If the corrective action suggested does not work, contact Brady’s Technical
Support Group.
Problem Cause Corrective Action
Hardware
Error - "Head over temp" Print Head too hot Print head has reached
maximum operating
temperature. Let print head cool
down for approximately 10
minutes, then re-initiate print job.
Keyboard works intermittently or
not at all.
One or more keys is stuck in
depressed state.
Identify any keys stuck in down
position. Repress key to unstick.
Error - "Cover not closed" Cover not closed. (Printer has a
sensor that indicates when the
printer cover is fully latched.)
Push down firmly on cover till
you hear it latch. It should line
up evenly with printer case.
Cutter does not cut. Possible adhesive buildup. Clean the cutter blades with a
moistened swab from the
cleaning kit. (See “Cleaning the
Printer” on page 83 for more
information on cleaning the
printer.)
Power ON/OFF (Printer not working)
Printer does not power up when
turned on.
Battery pack is not charged. Attach the AC Adapter to the
printer and plug into an electrical
outlet. This will supply
immediate power while charging
the battery at the same time.
Screen freezes User interface error. Press Power button to turn the
printer off.
If Power button does not shut
down printer:
Remove the AC adapter (if using
one).
Remove the battery pack, then
immediately re-insert.
Power ON the printer.