User`s manual

Troubleshooting

BMP

21-PLUS/BMP

21-LAB User’s Manual

Print Quality (continued)

Black line displays on first label

printed

When the cartridge is left in the

locked position (when not in use),

the print head is pressed against the

platen roller, causing a vertical

pressure point line (or residual burn

line) to appear on the tape.

Unlock the cartridge as soon as you

are done printing more labels. This

will prevent the warm print head

from burning the ink from the

ribbon onto the next label under the

print head.

Labels

Printer will not feed labels. The leading edge of the label roll is

uneven or torn (not a straight edge).

Use a pair of scissors to cut a

straight leading edge on the label

roll.

Compressed print, poor registration Dirty platen roller Make sure the last cut label has

been removed from the label tray.

Clean the platen roller. (See

page 68 for cleaning information.)

Error - "Insert labels" Damaged circuit board on label/

media roll.

1. Replace label/media roll.

2. Press [CLEAR/ESC] key to

clear error

Error - "Insert labels" Damaged contacts in receiver slot

of lower printer base.

Contact Technical Support.

Problem Cause Corrective Action