User`s manual

Troubleshooting

BMP

21-PLUS/BMP

21-LAB User’s Manual

Power ON/OFF - Printer not working

Printer does not power up when

turned on.

Battery pack is not charged. If using batteries, replace with 6

new AA batteries.

OR, if using the lithium ion battery,

remove the battery from the printer

and recharge.

In the meantime, attach the AC

adapter to the printer and plug into

an electrical outlet. This will supply

immediate power while the battery

is being charged externally.

Screen freezes User interface error.

1. Press Power button to turn the

printer off.

If Power button does not shut down

printer:

2. Remove the AC adapter (if

using one).

3. Remove the battery pack, or

batteries, then immediately re-

insert.

4. Power ON the printer.

Printer frequently powers OFF. Battery is low. Install 6 fresh AA batteries.

Attach the AC Adapter to the

printer and plug into an electrical

outlet. This will supply immediate

power.

If using the lithium ion battery,

remove the battery from the printer

and recharge.

Printer not responding Battery is dead. If using the lithium ion battery,

remove the battery from the printer

and recharge.

In the meantime, attach the AC

adapter to provide power to the

printer.

Install 6 new AA batteries.

Problem Cause Corrective Action