User`s manual

127
Appendix C
BMP71 User’s Manual
Appendix C
Use the following table to troubleshoot and diagnose possible performance problems with
your BMP71 printer. If the corrective action suggested does not work, contact Brady’s
Technical Support Group at
www.bradyid.com.
Troubleshooting Guide
Problem Cause Corrective Action
Hardware
Head over temp Print Head too hot Printhead has reached maximum
operating temperature. Let
printhead cool down for
approximately 10 minutes, then
re-initiate print job.
Keyboard works intermittenly or
not at all.
One or more keys is stuck in
depressed state.
Identify any keys stuck in down
position. Repress key to unstick.
Error - "Cover not closed" Cover not closed. (Printer has a
sensor that indicates when the
printer cover is fully latched.)
Push down firmly on cover till you
hear it latch. It should line up
evenly with printer case.
Cutter does not cut. Possible adhesive buildup. Clean the cutter blades with a
moistened swab from the cleaning
kit. (See page 31 for more
information on cleaning the
printer.)
Power ON/OFF (Printer not working)
Printer does not power up when
turned on.
Battery pack is not charged. Attach the AC Adapter to the
printer and plug into an electrical
outlet. This will supply immediate
power while charging the battery
at the same time.
Screen freezes User interface error.
1. Press Power button to turn the
printer off.
If Power button does not shut
down printer:
2. Remove the AC adapter (if
using one).
3. Remove the battery pack, then
immediately re-insert.
4. Power ON the printer.