User`s manual

BBP
®
33 Sign & Label Printer User’s Manual 5-3
Messages
Ribbon Errors
Media Errors
Ribbon Errors
Problem Cause Corrective Action
Error reading media memory
cell. Reload or replace media.
Errors: 48, 49, 50, 51, 52
Printer cannot read the media
memory cell: media validation failed
[48]; cannot read media cell [49];
cannot read memory CRC [50]; cell
is wrong version [51]; media counter
shows no media remaining [52].
Replace media. If problem persists,
contact Technical support.
Media out.
Error: 53
Media sensor shows end of media.
Print job canceled.
Verify media guides are positioned
correctly at the edge of the media or
replace roll if empty.
Media is jammed.
Error: 54
Media is jammed somewhere in the
printer. Print job canceled.
Clear the media path and re-initiate the
print job.
Media not detected.
Error: 55
Media is not loaded correctly. Reload media:
1. Insert media.
2. Feed media between guides to
middle of black roller.
3. Verify guides are positioned to media
edge.
Problem Cause Corrective Action
Ribbon Out.
Error: 58
The ribbon ran out or broke during
the print job.
Replace ribbon and close inside printer
cover. Re-initiate the print job.
Ribbon too narrow.
Error: 62
The installed ribbon is narrower than
the installed media.
Replace the ribbon cartridge with wider
ribbon.
- or -
Replace the media with a width that
matches the ribbon.
Error reading ribbon memory
cell.
Errors: 64, 65, 66, 67, 68
The printer cannot read the ribbon
memory cell: memory cell code
incorrect [64], cannot read cell [65],
data in cell is corrupted [66], cell is
wrong version [67], ribbon counter
shows no ribbon remaining [68].
Replace the ribbon. If problem persists,
contact Technical Support.
Media mismatch.
Error: 69
The installed ribbon is not
recommended for use with the
current media.
Replace the ribbon with a type that is
compatible with the media.
- or -
Replace the media with a type that is
compatible with the ribbon.