User`s manual

5-2 BBP
®
33 Sign & Label Printer User’s Manual
Messages
Hardware Errors
Hardware Errors
Problem Cause Corrective Action
Printer too warm. Print job
canceled.
Error: 18
The printhead is too hot. The printhead has reached maximum
operating temperature. Allow printer to
cool down approximately 10 minutes,
then re-initiate the print job.
Printer too cold. Print job
canceled.
Error: 20
The printhead has not reached
operating temperature.
Normal operating range is between
50-104°F (10-40°C). Allow printer to
warm up to operating temperature before
printing.
Media jam. Print job canceled.
Errors: 45, 80, 85, 87
Media is jammed in the printer
[45]; Media is in the media
guides, but not detected by the
cutter home sensor [80]; Media is
in the home position but not
detected by the media out notch
sensor [85]; Media is in the printer
but not detected by the leading
edge sensor [87].
Clear media path and reinstall media,
then re-initiate the print job.
If error persists, contact Technical
Support.
Cut quality poor.
Error: 1025
Cutter needs cleaning because of
adhesive build up on the cutter.
• Unlatch cutter and push down away
from roller.
• Remove residue from blades with flat-
edged tool, then clean with isopropyl
alcohol.
• Close cutter and printer.
• From exit chute, swab back of blades
with isopropyl alcohol.
Residue on labels.
Error: 1027
Media wiper needs to be
replaced.
• Swing media wiper arm to upright
position.
• Slide wiper out of wiper arm toward
left side of the printer.
• Slide replacement wiper into slot on
wiper arm.
Poor media detection on the
printer, or print registration
problems.
Media end cap not centered on
spindle.
Adjust the center position of the media
roll.
Check Printer. BNC module is not responding.
USB printing is still available.
Check the status of the BNC module or
use the printer without a BNC connection.